BJ's Restaurant & Brewhouse - Waco

Review summary

1. J

   Jen

   Unspecified

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   We had a reservation but weren’t seated until a half hour after, even though they were seating tables of 7 and we were 8! Service was slow, and the food came out cold. My husband’s burger was undercooked and Even our Poozkie was cold! Usually you can’t eat a poozkie because it’s so hot. Not a good experience and probably won’t return to this location again.
   

   BJ's Restaurant & Brewhouse - WacoResponded 4 days ago

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Waco restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

   Is this helpful?

2. C

   Cops

   Charleston

   6 reviews

   5.0

   6 reviews

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Ken was superb! We loved him as our server. Great meal, we will be back again.
   

   BJ's Restaurant & Brewhouse - WacoResponded on 18 February 2025

   We're thrilled to hear you had a great experience with Ken and enjoyed your meal. We can't wait to welcome you back for another visit!
   

   Is this helpful?

3. J

   John

   VIP

   Dallas

   105 reviews

   5.0

   105 reviews

   Dined on 29 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elena always does a fabulous job of making the dining experience memorable. She never lets glasses go unfilled.
   

   BJ's Restaurant & Brewhouse - WacoResponded on 31 January 2025

   Thanks for the fantastic feedback, John! We're thrilled to hear that Elena consistently enhances your dining experience. Our team takes pride in providing excellent service, and your recognition means a lot. We look forward to welcoming you back for another memorable visit!
   

   Is this helpful?

4. R

   Robin

   VIP

   Dallas

   42 reviews

   5.0

   42 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Bjs was our family's halfway point in Waco so I made a reservation knowing how great their food is.we had 8 people and the noise level was so amazingly quiet. We were able to talk and visit without shouting. The waitress was helpful, efficient and friendly. And so patient and not rushing us. All food ordered was perfect and delicious. Had dessert as well. Loved bjs and will be back!
   

   BJ's Restaurant & Brewhouse - WacoResponded on 30 December 2024

   Robin, thank you for the fantastic review! We're thrilled to hear you enjoyed your experience with us, from the delicious food to the attentive service. It’s great to know that our atmosphere allowed for quality family time. We can't wait to welcome you back for more delicious moments!
   

   Is this helpful?

5. J

   Jana

   Austin

   2 reviews

   5.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great place to meet with family between Austin and DFW.
   

   BJ's Restaurant & Brewhouse - WacoResponded on 26 December 2024

   Thanks for the wonderful review, Jana! We're thrilled to hear you and your family enjoyed your time with us. Being a perfect meeting spot is what we strive for, and we appreciate your support! Looking forward to welcoming you back soon.
   

   Is this helpful?

6. C

   Carolyn

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All great. Thanks for accommodating 12 of us. Great service
   

   BJ's Restaurant & Brewhouse - WacoResponded on 18 November 2024

   Carolyn, thank you for your fantastic feedback! We're thrilled to hear you and your group had a great experience. Our team loves accommodating special gatherings, and we appreciate your kind words about our service. Looking forward to welcoming you all back soon!
   

   Is this helpful?

7. K

   Kimberly

   Dallas

   1 review

   3.0

   1 review

   Dined on 27 October 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Our waitress seemed to be bit interested in being at work. Never smiled. A couple of people had asked for checks to be separate but all came under one check, we would have to ask multiple times for her to bring something and my son in laws medium rare steak was more like well done.
   

   BJ's Restaurant & Brewhouse - WacoResponded on 29 October 2024

   Kimberly, thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. We’ll address the service issues you mentioned with our team to ensure improvements. Your comments about the steak are also noted, and we appreciate your input in helping us enhance our dining experience.
   

   Is this helpful?

8. T

   Tawnie

   Austin

   1 review

   4.0

   1 review

   Dined on 5 October 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   We very much enjoyed our date night at BJ’s , we waited a bit for our server but once she got us started she was on the ball. It seems like they may have been training some new people because other tables seemed to be getting aggrivated with the wait time as well. We bought a 6 pack of the Blonde and the food was 10/10 as always.
   

   BJ's Restaurant & Brewhouse - WacoResponded on 7 October 2024

   Thanks for sharing your experience, Tawnie! We're thrilled you enjoyed your date night and the food. We appreciate your understanding about the wait and are continuously working on our team’s training to ensure everyone has a great experience. Hope to see you again soon!
   

   Is this helpful?

9. J

   John

   VIP

   Dallas

   105 reviews

   5.0

   105 reviews

   Dined on 4 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vanessa is always a kind host. Elena is the best server in all of Waco. She never lets glasses go empty!
   

   BJ's Restaurant & Brewhouse - WacoResponded on 5 September 2024

   Thanks for the great feedback, John! We're thrilled to hear that Vanessa and Elena made your experience memorable. Our team works hard to provide excellent service, and it’s wonderful to know it's appreciated. Hope to see you again soon!
   

   Is this helpful?

10. a

    alison

    Central Texas

    1 review

    5.0

    1 review

    Dined on 3 September 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 4

    Thank you for a wonderful experience when dinning for both lunch and dinner for the Dine to Donate event benefiting The Shepherd's Heart.
    

    BJ's Restaurant & Brewhouse - WacoResponded on 5 September 2024

    Alison, we’re thrilled to hear you had a wonderful experience at our Dine to Donate event! Your support for The Shepherd's Heart means so much to us. We look forward to welcoming you back for more great meals in the future!
    

    Is this helpful?