BJ's Restaurant & Brewhouse - Westlake Village

BJ's Restaurant & Brewhouse - Westlake Village reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. I

   Ian

   Washington DC1 review

   1.0

   Dined on 19 December 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Waited for an hour to get our table even though I had a reservation. Food was fine once we got it but service was extremely slow.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 20 December 2024

   Hi Ian, we're sorry to hear about your experience. A long wait is not what we aim for, especially with reservations. We appreciate your feedback on the food and service, and we'll work on improving our efficiency to ensure a better experience next time. Thank you for sharing.
   

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2. M

   Marcia

   Los Angeles1 review

   5.0

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had 14 people for lunch. Excellent service, food etc. Everyone was happy :)
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 16 November 2024

   Thanks for the awesome feedback, Marcia! We’re thrilled to hear that you and your group enjoyed your lunch with us. Our team works hard to provide great service and delicious food, and your kind words mean a lot. We can’t wait to welcome you back!
   

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3. M

   Manny

   Los Angeles1 review

   3.0

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   My wife and I ordered the sirloin and shrimp scampi. While the scampi was good, the steak was small, dry, and had a lot of fat. The asparagus were thin and hard. Don't think I'll be going back anytime soon.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 12 November 2024

   Manny, we appreciate your feedback and are sorry to hear about your experience. It's great to know you enjoyed the scampi, but we take your concerns about the steak and asparagus seriously. We’re always striving to improve and hope you'll consider giving us another chance in the future.
   

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4. V

   Veronica

   Los Angeles1 review

   1.0

   Dined on 20 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We had to wait an additional 15-20 minutes for our table. The hostess was extremely rude.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 21 October 2024

   We are so sorry to read about your recent experience. Our service wasn't up to par, and we apologize for having kept you waiting. Please don't hesitate to reach out to one of our managers the next time this happens. Our team will do everything we can to make it right.
   

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5. r

   ronald

   Los Angeles6 reviews

   3.0

   Dined on 13 October 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   some of the food was delivered barely warm. Service was terrible. waiter was switched after we after we ordered unfortunately. dinner lasted almost 2 hours.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 15 October 2024

   Ronald, we appreciate your feedback and are sorry to hear about your experience. Our team strives for excellent service and food quality. We'll address your concerns to ensure better experiences in the future. Thank you for bringing this to our attention!
   

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6. C

   Carolyn

   Los Angeles1 review

   2.0

   Dined on 13 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Food was very mediocre, nachos were mostly chips with liquid cheese that stuck to the paper they were served on. Not enough of the salsa, guacamole, chicken and sour cream to really enjoy the chips. Meat was either over- or under-cooked, food had to be reheated as it wasn't hot enough, asparagus was hard. Desserts were good and our server was great, otherwise, no reason ever to return to BJ's.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 15 October 2024

   Hi Carolyn. We are so sorry to hear about your experience with your food. We wouldn't like that either! We will address this with our team. On your next visit, if there is anything about your experience that can be improved, please let our onsite managers know so that we can do our best to make it right in the restaurant, on the spot!
   

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7. G

   Gary

   Los Angeles7 reviews

   3.0

   Dined on 6 October 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 5

   Service was great but they were out of pork chops. Reservation was at 5:30pm and the pork chop special starts at 4pm
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 8 October 2024

   Thanks for your feedback, Gary! We're glad to hear you enjoyed the service. We apologize for the pork chop oversight and appreciate your patience. We'll work on ensuring our specials are better stocked for future visits. Your experience helps us improve!
   

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8. J

   Jacob

   Los Angeles1 review

   4.0

   Dined on 15 September 2024

   1. Overall 4
   2. Food 2
   3. Service 4
   4. Ambience 5

   My sons girlfriend ordered a steak and it was cooked well done when she ordered med rare..I ordered a California club..the chicken was so thick on the sandwich I couldn't even eat it.It was my sons birthday dinner and we where not happy with the food.We go there quite often.It was disappointing.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 17 September 2024

   Jacob, thank you for sharing your experience. We’re sorry to hear that the food didn’t meet your expectations, especially on such a special occasion. We value your feedback and will work on improving our dishes. We appreciate your loyalty and hope to serve you better next time!
   

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9. M

   Maria

   Los Angeles5 reviews

   4.0

   Dined on 8 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A fun place to go with friends and enjoy a good meal.
   

   BJ's Restaurant & Brewhouse - Westlake VillageResponded on 26 September 2024

   Thanks for the great feedback, Maria! We're thrilled to hear you had fun with friends and enjoyed your meal. We’re always looking to improve, so if you have any suggestions for that fifth star, we’d love to hear them!
   

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10. OT

    OpenTable Diner

    Los Angeles1 review

    5.0

    Dined on 13 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Booths were a little cramped. Service was excellent
    

    BJ's Restaurant & Brewhouse - Westlake VillageResponded on 17 June 2024

    Thank you so much for sharing your recent experience. We are so happy you had a great time and enjoyed our service. We can't wait to see you again!
    

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