BJ's Restaurant & Brewhouse - Richmond

Review summary

1. T

   Tymesha

   Miami

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Waiter wasn't as attentive as they should have been
   

   BJ's Restaurant & Brewhouse - RichmondResponded 2 days ago

   Thanks for your feedback, Tymesha. We’re sorry to hear that your experience didn’t meet expectations. We’ll address this with our team to ensure better service in the future. Your input helps us improve, and we hope to provide you with a more attentive experience next time!
   

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2. R

   Ron

   Washington DC

   6 reviews

   5.0

   6 reviews

   Dined on 8 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding burgers last night! Great service and great smiles!!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 10 January 2025

   Thanks, Ron! We're thrilled you enjoyed our burgers and experienced great service. Our team loves what they do, and it's fantastic to hear they made your visit special. We can't wait to serve you again soon!
   

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3. V

   Vonda

   Richmond

   11 reviews

   5.0

   11 reviews

   Dined on 31 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Went for New Year’s Eve food was great one steak was overcooked but other then that it was perfect! Dessert was delicious!
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 3 January 2025

   Thanks for the fantastic review, Vonda! We're thrilled you enjoyed the food and dessert on New Year's Eve. We appreciate your feedback about the steak and will make sure to address it. Looking forward to welcoming you back soon for another great experience!
   

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4. L

   Lillian

   Richmond

   7 reviews

   4.0

   7 reviews

   Dined on 30 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   The protien bowl was good and the warm chocolate chip cookie with ice cream was delicious
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 31 December 2024

   Thanks for your feedback, Lillian! We're glad you enjoyed the protein bowl and loved the warm chocolate chip cookie with ice cream. We appreciate your support and hope to see you again soon for more tasty treats!
   

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5. S

   Shareka

   Washington DC

   1 review

   2.0

   1 review

   Dined on 27 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   Reservation was canceled by restaurant. Had to call and get that taken care of. Service was super slow. However, the staff were kind and my food was decent. My friends did not like theirs
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 31 December 2024

   Shareka, we appreciate your feedback and are sorry to hear about your experience. We strive for excellent service and will address your concerns to ensure improvements. We're glad you enjoyed the food and kindness of our staff, and hope to provide a better experience next time.
   

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6. D

   Daniel

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   With a large group on a busy evening, they did a great job and food was delicious and service was great.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 18 November 2024

   Thanks for the fantastic review, Daniel! We're thrilled to hear you enjoyed the food and service, even on a busy night. It's always our goal to provide a great experience for our guests. Hope to see you and your group again soon!
   

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7. K

   Kim

   Washington DC

   1 review

   3.0

   1 review

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Comparing this BJ's to one in Florida, this was disappointing for the food. Service was good.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 28 October 2024

   Thanks for your feedback, Kim! We're glad to hear that you enjoyed the service but are sorry to learn that the food didn’t meet your expectations. We appreciate your insights and will work on improving our menu offerings to better serve our guests.
   

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8. M

   Michael

   VIP

   Los Angeles

   95 reviews

   5.0

   95 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have visited BJ'Sany times at many locations. The quality of service is consistently high. While it is a sports bar, you can still have a peaceful meal. Their food selection is very good. I give them 5 stars.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 23 October 2024

   Thank you, Michael! We’re thrilled to hear that you consistently enjoy your visits to BJ's and appreciate our quality service. It's great to know you find the atmosphere both lively and peaceful. We look forward to welcoming you back for more delicious meals!
   

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9. A

   Aaron

   Richmond

   1 review

   1.0

   1 review

   Dined on 12 October 2024

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 4

   Literally the worst. I haven’t been to this location in 5+ years because my last experience was so bad. But friends picked it tonight and I’m always open to another go. Our server was extraordinary. He seemed to be covering half the restaurant, but he was friendly and attentive. Now the food. I had one of our friend’s mozzarella sticks, which was good. Hot, great marinara. My beers were both marginally cool. Not cold out of the tap. Decent but not exceptional. I had one name brand beer and one of the house brews. Then the pizza. I ordered a medium. Out of mediums on a Saturday night. Our server went to check with the kitchen, or management, but just, “No mediums.” Then the pizza came. I grabbed the pan to slice out my first piece and my wife commented “how are you touching the pan??” The pan wasn’t hot, so no big deal. Except that also meant the pizza inside the pan wasn’t hot. It clearly had been at one time because the cheese was melted. It just wasn’t hot anymore. The server graciously put in a “rush” remake that took forever. It was hot when it came out. All in all, don’t waste your time. This could be a fun environment with great service and exceptional food and drinks. It is a great building. But nothing else lives up to expectations. Don’t ask me to go back in 5 years, because I’m not going back.
   

   BJ's Restaurant & Brewhouse - RichmondResponded on 16 October 2024

   Thank you so much for taking time to provide feedback about your experience. We welcome the opportunity to speak with you more about this visit, and if there is anything else you would care to share with us, please email feedback@bjsrestaurantscom. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Henrico restaurant. Please allow us a few days to get back to you. Thank you for your review.
   

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10. K

    Kim

    VIP

    Poconos

    4 reviews

    1.0

    4 reviews

    Dined on 14 September 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    The food here is generally good. The service the last 2 times not so good. The super Indifferent female night manger not only came to our table with a sour expression she then never actually addressed the fact that our table was filed with empty dishes, zero water or even a single soda refill, and the fact one person still has no entree!! Fast forward still waiting on our check, no waiter, no drinks, no manager. Unacceptable, manager does not belong in the service I industry? Clueless and I competent!
    

    BJ's Restaurant & Brewhouse - RichmondResponded on 16 September 2024

    We never want to let our guests down, and it sounds like we missed the mark on your visit. We’re here to help and would like to learn more about your experience. If you’d like to discuss further, please send us an email at feedback@bjsrestaurants.co m. So we’ll know which review is yours, please include the name your review was posted under and that it is about our Henrico restaurant.
    

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