Black Angus Steakhouse - Pearl City

Review summary

1. R

   Rick

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   The cook cut a sirloin in half and tried to pass them off as 2 filet mignon . Steaks were tough and grisly definitely were not  filet mignons. Won’t be going back.
   

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2. G

   Gib

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Great food but service was a little slow. But still would recommend it.
   

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3. D

   Dan

   Hawaii

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Whats the point of making a reservations if you have to wait almost an hour to get your table.
   

   Black Angus Steakhouse - Pearl CityResponded 3 days ago

   We understand your frustration, Dan, and we appreciate you sharing your feedback. Our aim is to provide timely seating for all reservations, and we apologize for the wait you experienced. We would like to follow up with you directly. Please provide your contact information at our website.
   

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4. C

   Chazzlynn

   Hawaii

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Waited an hour with reservation. Waited 2 hours for our main courses. When main courses came out ribeye was overcooked and cold.
   

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5. D

   Deborah

   Hawaii

   8 reviews

   2.0

   8 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   In general I like this restaurant for its intimate booths and overall value. Unfortunately, our experience on Christmas Eve was disappointing. We had a reservation at 7pm and waited 30 minutes to be seated. The front area was overwhelmed by people and felt like a TSA airport situation - without any structure. The server tried his best to be attentive, but the kitchen was totally backed up. We got our appetizers and drinks pretty quickly, but the entrees took an extremely long time. Not sure why the restaurant continued to accept new "take out" orders when they couldn't manage the business they had.
   

   Black Angus Steakhouse - Pearl CityResponded 2 days ago

   Deborah, we appreciate your feedback and apologize for the experience you had on Christmas Eve. We aim to provide a smooth and enjoyable dining experience, even during busy times. We regret the delays and congestion you experienced. Please share your contact information directly at our website, as we'd like to understand more and address your concerns.
   

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6. L

   Laverne

   Hawaii

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was good, good service especially during Christmas Eve, our waitress was on the ball!
   

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7. C

   Carol

   Hawaii

   6 reviews

   2.0

   6 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   We reserved a table for 6:30 p.m. We were seated reasonably quickly, given the large crowd. However, although we were seated by 6:45, we did not get to start dinner until 8 p.m. because the food did not arrive. More chefs, more waitresses are badly needed or people will go elsewhere. The food was good. The wait to receive the food was too long!
   

   Black Angus Steakhouse - Pearl CityResponded 3 days ago

   We appreciate your feedback, Carol. We aim to provide timely service for all our guests and we’re sorry to hear about the delay you experienced. It’s great to know you enjoyed the food, but we understand the timing of your meal was not as expected. For us to understand more and address this, please leave your contact information at our website.
   

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8. A

   Angeline

   VIP

   Hawaii

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   The Cattle Company is one of our favorite restaurants to celebrate special occasions. This year we chose to have our Christmas dinner at your restaurant. We were fortunate to have a dining time of 6:15 pm. We were happy to be seated with little waiting time. Menu has a good selection for everyone in the family and the food is consistent. Would love to see some Christmas desserts or drinks added to the menu to add some Christmas cheer.
   

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9. L

   Laurie

   Hawaii

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We had reservations for 6 pm, checked in and was told it would be a couple minutes. We had to go back to the hostess stand at 6:22 to request status of our seating and was seated right away. What's the purpose of making reserverations if you don't get seated right away. We were given a free cheesy bread for this inconvenience. Appetizers came quick but had to wait for ever for our entry. The only thing that was good was the waiter. He was very attentive and apologetic for the delay. He even brought clean utensils since the first 2 sets appeared dirty.
   

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10. M

    Montisha

    Hawaii

    4 reviews

    5.0

    4 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was so Ono customer service was a + and great waiter Corey 5 stars
    

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