Black Hide Steak & Seafood at Queens Wharf

Review summary

1. K

   Karin

   New York City

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very good food with a nice view! Staff a little bit inflexible… our table was not really stable and they weren’t able to fix it and just offered to move inside the restaurant (too cold for us). We fixed it ourselves 😀 Food was very good and big portions.
   

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2. K

   Kat

   Brisbane

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 2

   Really lovely staff, and food was ok but not worth the price tag.
   

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3. C

   Courtney

   Brisbane

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for a special birthday dinner and loved the seafood.
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Thank you for taking the time to leave this wonderful review, Courtney. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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4. B

   Bec

   Gold Coast

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Has to be one of the worst experiences I have ever had at a restaurant. Absolutely zero customer service. Not once were we checked on and we had to chase someone down to order. The worst thing was this was for my husband’s birthday and it was nowhere near the experience I would want for a normal meal out, let alone a birthday celebration. Not even a mention of, we’re celebrating someone’s birthday today (when I put these details in the booking). Our child’s meal was completely forgotten, after asking for it to be brought straight out. She had to wait until after our meals (and you can imagine how a 6 year old was handling that). We did get her meal for free in the end with a “merry Christmas” comment thrown in by the waiter. An absolutely disappointing experience and to see the restaurant wasn’t even full, there were plenty of staff - I’m really unsure how it could go so wrong. Definitely need some customer service training!
   

   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Thank you for taking the time to leave this honest review, Bec. We sincerely apologize for the delays in service and the issues with your child's meal, as this is not the high standard we strive for at Black Hide. Please provide your contact details so our management team can address your concerns. Regards, Team Black Hide
   

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5. M

   Mel

   Brisbane

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing. Great value for money & stunning views - will be going back!
   

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   Black Hide Steak & Seafood at Queens WharfResponded 3 days ago

   Hello Mel, Thank you for taking the time to leave this wonderful review. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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6. M

   Matt

   Gold Coast

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The service and entrees were above average. However, the steaks we had for the mains weren't that great. The tomahawk had a lot of fat (like, a lot), and the T-bone was thin and poorly seasoned.
   

   Black Hide Steak & Seafood at Queens WharfResponded 5 days ago

   Thank you for taking the time to leave us this review, Matt. We're glad you enjoyed your entrees, however, we're sorry that our steaks didn't meet your expectations. We will pass your feedback onto our management team so this can be addressed. We hope to welcome you back soon. Regards, Team Black Hide
   

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7. MH

   MarkH

   Brisbane

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Vikki always greets us with a smile and accomda
   

   Black Hide Steak & Seafood at Queens WharfResponded 5 days ago

   Thank you for taking the time to leave this wonderful review, Mark. We look forward to welcoming you back for another delightful dining experience! Regards, Team Black Hide
   

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8. E

   Emma-lee

   Brisbane

   1 review

   3.0

   1 review

   Dined on 17 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 5

   We dined at Black Hide over lunch for an end of year function arriving around 12.10. We were first served with sparkling water instead of tap water (which we were later charged for). After ordering our meals took well over an hour to arrive, with us needing to follow up with staff before them arriving around 1.40. The steak was well undercooked compared to what we had ordered, medium which was sent back as it was basically rare. Our chips were also undercooked and went soggy and cold within minutes. Quite a disappointing experience given the price of the meal and the expected calibre of Gambaro.
   

   Black Hide Steak & Seafood at Queens WharfResponded 7 days ago

   Hi Emma-lee, Thank you for taking the time to provide your feedback. We sincerely apologize for the delays in service and the issues with your meal, as this is not the high standard we strive for at Black Hide. We’re also sorry about the misunderstanding with the water and the undercooked steak and chips. Your experience doesn’t reflect the quality we aim to deliver, and we’ll address these concerns with our team to ensure they are resolved. We hope to have the opportunity to provide you with the exceptional dining experience you deserve in the future. Regards, Team Black Hide
   

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9. W

   Warren

   Brisbane

   1 review

   5.0

   1 review

   Dined on 17 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always service was fantastic food was sensational. Would recommend to anyone to dine here.
   

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10. OT

    OpenTable Diner

    Brisbane

    1 review

    4.0

    1 review

    Dined on 15 December 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 4

    We ordered the Wagyu steak and were disappointed in the quality. The sides were ok but fairly lacking in flavour. However, the meals did come out in a reasonable time. The servers were excellent, very knowledgeable and willing to assist. They were also engaging and made us feel like valued customers. We stared out at the bar, as we were early. The bar tenders were happy to make any cocktail we asked for and made great suggestions. The atmosphere and design were nice and not too noisy. Overall, the atmosphere and service was what made the night. However, the food was disappointing and not of fine dining quality.
    

    Black Hide Steak & Seafood at Queens WharfResponded 7 days ago

    Hello, Thank you for sharing your detailed feedback. We're thrilled to hear you enjoyed the atmosphere and exceptional service from our team, both at the bar and during your meal. We’re sorry to hear that the Wagyu steak and sides didn’t meet your expectations. Your comments about the food quality are valuable, and we’ll pass them along to our kitchen team to ensure improvements are made. We hope to have the chance to provide you with a complete fine dining experience next time. Regards, Team Black Hide
    

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