Bluebird Chelsea Restaurant

Review summary

1. P

   Paul

   Surrey

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   The crab starter was minuscule and didn’t contain a noticeable amount of crab The burger was cold, not very meaty and low rent
   

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2. S

   Sobia

   Dubai

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for lunch ! Food was really good Enjoyed every bit ❤️❤️
   

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3. T

   Temitope

   London

   40 reviews

   3.0

   40 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   I love bluebird usually but was quite disappointed by the service on this ocassion. We had a reservation so we arrived a bit early but didn’t get seated until at least 10 minutes after our reservation start time. The waiter assigned to us was the most unpleasant waiter I’ve had to deal with in quite some time. He seemed hurried, distracted and frankly irritated by having to wait on us. We ordered drinks and they brought the first half of drinks with the second half not being ready yet, one us at that point asked to change his drinks order (which presumably hadn’t even been prepared yet) and the waiter snapped at him saying he’s already placed the order so it couldn’t be changed. I wasn’t having it so even though my friend was ready to let it slide, I spoke up and made the request again on his behalf at which point the waiter turned to him with open irritation and asked what he’d like to order instead, he asked literally for a rum and coke, and he grudgingly agreed to change the order. I am still dumbfounded at his behaviour and u can’t understand how difficult it would be to simply change a drink order that hadn’t been prepared yet. Obviously didn’t want to be bothered to request a simple change. Even if it had been prepared as long as it hadn’t been brought to the table I’m sure changing it wouldn’t have caused the restaurant financial ruin. The food came and it was lovely for the most part, the only let down was the dessert in the kids menu. The brownie was rock hard, dry and chalk like, not at all like a brownie. No moisture in it at all, my kids are never fussy when it comes to desserts but neither of them could eat it, I took one taste and understood why. Overall a nice meal and dessert was the only let down food wise, the service in the night was not great at all and if it were my first time, I probably would never return but I’ll chalk it down to one bad waiter and nor representative of bluebird in general
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Dear Temitope, It is wonderful to hear that usually you love coming to visit us but then most upsetting to hear what a poor visit you had recently. I apologise on behalf of the waiter and am investigating this as you kindly note that this mean you shall not return, but his attitude could have had exactly that effect on another table. If I do notice that a member of staff is not having a good day I send them home or into the kitchen as it is a major part of the front of house job to be pleasant at all times. Hopefully we can welcome you back soon and alter your understandably low opinion of us at present. Best regards, Rachel
   

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4. J

   Jessica

   Surrey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing private dinning experience. Really recommend!
   

   Bluebird Chelsea RestaurantResponded 2 days ago

   Dear Jessica, Thank you so much for taking the time to send your fabulous five star review which is much appreciated by all of us here at Bluebird. This type of feedback encourages the team to continuously exceed quality standards. We look forward to welcoming you back to see us soon and thank you for your very kind recommendation. Best regards, Rachel
   

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5. J

   Julie

   London

   6 reviews

   1.0

   6 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Awful awful service - they cannot take simple orders - asked for eggs royale with hollondaise on side - complete mess up (and we were just two people) and waited forever for correction. Had also ordered fries - nothing came. And then they said it was never in the order - and it definitely was!! Literally imbecile waiters serving who cannot take a two diner order correctly. The place has gone so downhill. Won’t ever be coming back.
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Good Afternoon Julie, I see you left a 1-star rating so I am terribly sorry about your poor experience and that there were mistakes in the start and then this took time to rectify. Please accept my sincere apologies and if you would consider changing your mind and giving us a chance to try to make it up to you this would be most appreciated. Best regards, Rachel
   

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6. A

   Ajay

   Devon

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 2 December 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   The kitchen staff would be advised to learn that other good and even mediocre restaurants are happy to leave something out of a dish if the guest has an intolerance/illness and there are no reasonable alternatives in the menu. I would only ask for something that makes me feel ill to be left out of a dish if I can see that the restaurant is not busy. And I would never ask for something to be put in a dish because that would mess up the kitchen’s stock control. The kitchen today did not want to make a change leaving truffle out of the mash. Thankfully, Grace is a fab manager and sorted things out but otherwise it seemed that the kitchen staff wanted a nice easy time today and therefore were not willing to accommodate a guest. Not a good look on the restaurant.
   

   Bluebird Chelsea RestaurantResponded 3 days ago

   Good afternoon, Thank you for taking the time to send your comments which we did address on the day and have been taken on board and passed on to all the staff and managers here. Best regards RE
   

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7. N

   Natalie

   Surrey

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Had to ask for a waiter to order food and each time we wanted a drink. When food arrived some things were missed and was told it was on its way. First time visiting and due to poor service wouldn’t go again.
   

   Bluebird Chelsea RestaurantResponded on 2 December 2024

   Dear Natalie, Please accept my sincere apologies that you had to ask for service as this is certainly not the standard that we want to offer to our guests. Also that you were missing certain items from your food order and I am very disappointed that you shall not be returning in the future. With apologies but best regards, Rachel
   

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8. J

   Jennifer

   London

   4 reviews

   5.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Staff at reception were very lovely warm and respectful. Unfortunately our table was delayed… however the food made up for it! Delicious . Will return again x
   

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   Bluebird Chelsea RestaurantResponded 7 days ago

   Dear Jennifer, We are so pleased that you note about your warm reception which we try to offer to all our guest, but I am sorry that your table was delayed. However it is very kind of you to let us know that your delicious food made up for this situation and we are so very happy to hear that you shall return again. Best regards, Rachel
   

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9. L

   Lisa

   London

   1 review

   3.0

   1 review

   Dined on 24 November 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good but service was awful. 20 mins wait to even get water. Chips didn’t turn up, spent the whole meal trying to flag down a waiter to ge them and then again for drinks. We didn’t have time for pudding which was a shame as my sons 21st. Will never go back.
   

   Bluebird Chelsea RestaurantResponded on 25 November 2024

   Dear Lisa, Please accept our sincere apologies regarding the lack of service on your recent visit. It is unacceptable to wait for water or food and we should certainly be attentive in all areas and at all times. This is especially bad as it was your sons 21st so should have been a special occasion so please also send our apologies to him. Yours sincerely, Rachel
   

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10. A

    Amelia

    London

    2 reviews

    5.0

    2 reviews

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 2
    4. Ambience 5

    Had to wait 45 minutes for our table but it was worth it for the food
    

    Bluebird Chelsea RestaurantResponded 6 days ago

    Dear Amelia, We do apologise that you had to wait for 45 minutes for a table as this is not usually the case as we try to sit at the booking time if we possibly can. However it is very lovely of you to say that because of the food that this was worth the wait. Thank you for sending your wonderful five star review and we shall very much look forward to welcoming you back in the future. Best regards, Rachel
    

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