Bluebird Chelsea Restaurant

Review summary

1. M

   Martin

   Tampa

   5 reviews

   vip
   3.0

   5 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Poor service, server disappeared.never checked back after food served We had to ask for dessert menu We had to find someone to get the check to pay Service charge included so it appears no motivation for good service 
   

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2. R

   Richard

   San Diego

   3 reviews

   vip
   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, service and food. Food is a combination of new, healthy and comfort
   

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3. J

   Joanne

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful food. Amazing restaurant. Bar is nice to sit at prior to sitting at your table. Would recommend 1000%.
   

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4. L

   Louise

   Surrey

   75 reviews

   vip
   5.0

   75 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Nice welcome from the staff. Food was very tasty and waitress service excellent.
   

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5. C

   Chris

   London

   36 reviews

   vip
   4.0

   36 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice iconic restaurant. Decent menu and wine list. Pleasant service
   

   Bluebird Chelsea RestaurantResponded 5 days ago

   Dear Chris, Very kind of you to take the time to send your four star review. If you did have the time to let us know how we could improve upon this score and offer you a five star experience on your next visit we would very much appreciate this. I shall send another private reply as this means that i can enclose our email address. Best regards, Rachel
   

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6. J

   Julia

   London

   1 review

   vip
   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service Lovely location on Kings Road
   

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7. l

   luther

   London

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 5

   fried chicken was raw and it was really moist raw…
   

   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Luther, Please accept my sincere apologies for us sending out raw chicken to you which is absolutely shocking and unacceptable - chef is investigating immediately. It is very king of you to still award us four stars in spite of this, so the five stars for service and ambience and much appreciated. With apologies but best regards, Rachel
   

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8. M

   Michael

   London

   1 review

   5.0

   1 review

   Dined on 15 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time there and it was a very good experience. I will definitely go back
   

   Bluebird Chelsea RestaurantResponded 6 days ago

   Dear Michael, Thank you for sharing your positive feedback which is much appreciated by all of us here. We pride ourselves in providing excellent service for all our customers and are extremely happy that this commitment has been reflected in your visit. We look forward to welcoming you back in the future. Best regards, Rachel
   

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9. R

   Randy

   London

   1 review

   3.0

   1 review

   Dined on 11 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The server was polite, but he never came over to check on us after the food was delivered to the table. There was no follow-up to ask if everything was ok or if we needed anything else. The sandwiches were very good and the desserts were also very good. The scones were over-baked and dry and tiny. We had to flag down the server to get more hot water and that was delivered, but again, no ask if we are enjoying everything or if we needed anything. We waited forever for our bill and put our jackets on for 5-10 minutes as a signal that we were ready to leave and no server. He was addressing an issue with the table beside us and dealt with them and left. We finally had to flag him down again to ask for the bill. He brought it and asked us to please fill out the survey for him. We did bring-this-up with the front desk person and she was very apologetic and offered us a drink. She was very concerned and did advise she would let the manager know. Even though the restaurant was quite quiet - we were seated by a table that was quite loud. It would have been nice to have had the option to be spaced out.
   

   Bluebird Chelsea RestaurantResponded on 12 November 2024

   Dear Randy, Please accept my sincere apologies that you were not checked upon at any stage of your meal as that should be a standard during service to check on the food, if you require anything over and above what you have initially ordered and to ensure that you are happy. Also that we kept you waiting with extra hot water and the bill and that the scones were small and dry which has been passed on to the pastry chef. And we shall offer a choice of tables in future to all guests as some do prefer the windows but some to be secluded. With apologies but best regards, Rachel
   

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10. N

    Nick

    London

    2 reviews

    1.0

    2 reviews

    Dined on 10 November 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    Poor service, some of food cold, treated poorly when complained.
    

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