Bob's Steak & Chop House - Tucson National Resort

Review summary

1. F

   Forrest

   Tucson

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Bob's is a great place to enjoy a good meal. Great staff. Good drink and food. A bit loud but okay. Look forward to next visit.
   

   Bob's Steak & Chop House - Tucson National ResortResponded 4 days ago

   Thanks for the feedback, Forrest! We're thrilled to hear that you enjoyed your experience at Bob's Steak & Chop House - Tucson National Resort. It's wonderful to know that our staff's efforts added to your positive experience. We're sorry if the noise level was a bit high during your visit, but we're glad you found the overall experience enjoyable. We look forward to welcoming you back soon! Very Respectfully, Vila Jarrell General Manager
   

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2. R

   Rob

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I'll start by saying that I'm usually a little critical when it comes to steaks, but they were perfect on these. My wife and I ordered medium rare, and they were both right on the mark with perfect seasoning, so saying good job to the back of the house is an understatement. As for the front of the house, Bruno and staff deserve a lot of credit. Bruno was excellent and definitely helped in making our anniversary dinner a special one. He was professional, courteous, and really seemed to take pride. His attention to detail and willingness to provide such wonderful service certainly made an impact with us and should be recognized. Definitely recommend and if you can request Bruno as your server, you will not be disappointed.
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 12 November 2024

   Hey Robb, We're thrilled to hear that you and your wife had a fantastic anniversary dinner at Bob's Steak & Chop House - Tucson National Resort! It's great to know that you found our steaks to be perfect and that you appreciated the attention to detail from our team. We're glad to hear that the experience added to your special day. Your recommendation means a lot to us and we're glad you enjoyed your experience with us. Thank you for your kind words and we look forward to serving you again soon! Very Respectfully, Vila Jarrell, General Manager
   

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3. J

   JORGE

   Tucson

   5 reviews

   5.0

   5 reviews

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelent service and the food was pretty good! It’s on the pricier side so, be ready to spend for a very good meal.
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 7 November 2024

   Hi JORGED, Thank you so much for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our service and found our food to be pretty good. We understand that our pricing may be on the higher side, but we're glad you felt that it was worth it for the quality we provide. We look forward to serving you again soon! Sincerely, Vila Jarrell, General Manager
   

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4. L

   Lisa

   Phoenix

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and the service was outstanding. Our server, Kathleen, was one of the best servers we’ve ever had. She was personable, efficient and made us feel special. A Five star experience!
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 5 November 2024

   Thanks for the feedback, LisaL! We're thrilled to hear that you had a fantastic dining experience at Bob's Steak & Chop House - Tucson National Resort. We're glad that our delicious food and outstanding service met your expectations. Your kind words about our service and friendliness are greatly appreciated. We look forward to serving you again soon. Sincerely, Vila Jarrell General Manager
   

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5. S

   Scott

   Dallas

   20 reviews

   5.0

   20 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere and our server, Colleen was top notch. Food was amazing and carrot cake for desert topped the evening off nicely. Wonderful anniversary dinner.
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 2 November 2024

   Thanks for the review, Scottyg! We're thrilled to hear that you had a wonderful anniversary dinner at Bob's Steak & Chop House - Tucson National Resort. It's great to know that you enjoyed our atmosphere and found our service to be top-notch. We're also glad that you enjoyed our food and our carrot cake for dessert. We strive to make special occasions like yours even more memorable. We look forward to serving you again soon! Sincerely, Vila Jarrell General Manager
   

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6. P

   Pam

   Phoenix

   8 reviews

   vip
   3.0

   8 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Bobs Steak House has a spectacular setting-one of the best views in Tucson which we have enjoyed many times- a top pick for ambiance, food and service. Last night was a disappointment. We were not given a table outside as requested. Service was fine but wine service- decanters with red wine stains in them was not appreciated. Our dinner was very mediocre for the price. Strip steak was tough, baked potatoes not appropriately baked. We are hoping it was just an off night- as we were sorely disappointed with a long time favorite.
   

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7. K

   Kathleen

   Chicago

   12 reviews

   vip
   5.0

   12 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   This is a pricey venture and the staff could not have been more attentive but some of the food item were a bit off. Calamari is better at Wildflower. The duck was dry and overcooked. The lobster was excellent. Something was off with the carrot and no one enjoyed theirs. Mushy and over spiced.
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 29 October 2024

   Hey KathleenA, Thank you for your feedback and for taking the time to visit Bob's Steak & Chop House - Tucson National Resort. We're thrilled to hear that you found our staff attentive and enjoyed our duck and lobster. We're sorry to hear that some of our food didn't meet your expectations. We appreciate your comments and will certainly look into the issues you've mentioned about the calamari, duck, and lobster. We strive to provide an excellent dining experience, and your feedback helps us do just that. We hope to have the opportunity to serve you again soon. Very Respectfully, Vila Jarrell, General Manager
   

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8. C

   Craig

   San Diego

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 2
   3. Service 5
   4. Ambience 5

   Service and ambience was great All the food was prepared well and tasted great except the stakes were incredibly chewy and almost inedible. For a steakhouse I would give it a -1 out of 10
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 29 October 2024

   Hello CraigS, Thank you for your feedback. We're glad to hear that you enjoyed our service, ambience, and the quality of our food. We're sorry to hear that our steak was not up to your expectations. We appreciate your honesty and will definitely take your comments into consideration as we continuously strive to improve our guests' dining experiences. We hope to have the opportunity to serve you again. Best Regards, Vila Jarrell, General Manager
   

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9. G

   Gus

   Tucson

   3 reviews

   2.0

   3 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   What a let down. Don’t write reviews very often but… Server was awesome. Food was just barely above awful. Steaks salmon and rack of lamb. Rack was ok but rest was poor. Half a plate of mashed potatoes was thrown on the plate and a whole carrot. Really. A four hundred dollar ticket for a half a plate of mashed potato. Calamari came out ice cold. Bacon appetizer came out 100% fat. Took over an hour to get our food after we ordered. We passed on dessert so we could get out of there. Bobs was highly recommend by hotel. What a mistake.
   

   Bob's Steak & Chop House - Tucson National ResortResponded on 26 October 2024

   Hi Gus A, We're truly sorry to hear about your recent experience at Bob's Steak & Chop House - Tucson National Resort. It's disappointing to know that we didn't live up to your expectations. We appreciate your feedback on the quality of our food, especially the salmon and lamb. We also regret the inconvenience you experienced with the wait time and the lack of quality in the calamari appetizer. Your comments are extremely valuable to us and will be shared with our team to help us improve. We hope you'll give us another chance to make it right in the future. Sincerely, Vila Jarrell General Manager
   

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10. B

    Brian

    Phoenix

    23 reviews

    5.0

    23 reviews

    Dined on 20 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    The name "Bob's" doesn't exactly invoke images of fine dining, but don't be put off by the name. The dining room has nicely spaced tables which allow conversations to be held easily and without worry about intruding into other's. Service throughout the evening was excellent from all of the wait staff, with special kudos to Bruno our server. The menu has a good selection of both meat and seafood and come with sides that don't require ordering add-on dishes. The food itself was excellent, albeit with portion sizes that neither of us could finish. I'm sure, however, that the portions would be fine for many. Entrees are very pricey, but generally in line with other Tucson fine dining restaurants.
    

    Bob's Steak & Chop House - Tucson National ResortResponded on 22 October 2024

    Hey BKHJH, Thank you for taking the time to share your experience at Bob's Steak & Chop House - Tucson National Resort. We're delighted to hear that you enjoyed our dining room and service. We're especially pleased to know that our menu and its selection of sides appealed to you. We appreciate your feedback on our menu pricing and portion sizes. We strive to provide a dining experience that caters to all our guests' needs, and we'll certainly take your comments into consideration. We hope to welcome you back soon for another excellent dining experience. Best regards, Very Respectfully, Vila Jarrell General Manager
    

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