Boisdale of Belgravia

Review summary

1. H

   Harjit

   Edinburgh

   3 reviews

   1.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   I booked via open table and had the confirmation ti confirm yet the restaurant failed to humour the booking, which is against the law, so wasn’t given the offer I booked for. Regardless that aside.. 1. Bread was not warm 2. Main courses came when still having starters. Asked if ready said no and still served. 3. Steaks well done not medium rare. Noted would re do but not 3 sides, or keep these warm, so these would get cold so had overdone steak, which was also cold after finishing starters, 4. Sides - brocolli was 3 pieces and neeps and carrots all 1.5 tablespoons of mash - very very small portions 4. Service not great and manager came out and didn’t even look at my phone or booking and said no, which is not in line with regulations, as if booked offer has to honour. I noted booked didn’t care. Also I said perhaps contact open table again he didn’t care so happy to breach rules and regulations (re if offer a price and agree booking at the price it’s binding).
   

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2. C

   Charlotte

   London

   2 reviews

   5.0

   2 reviews

   Dined on 6 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice restaurant, everything was just perfect for our business dinner.
   

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3. S

   Suzanne

   London

   1 review

   3.0

   1 review

   Dined on 5 November 2024

   1. Overall 3
   2. Food 5
   3. Service 4
   4. Ambience 3

   Lovely food in eclectic if rather noisy surroundings. Service by Lily was excellent and attentive to our particular needs. Other service a bit slack and even rather rude.
   

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4. B

   Blaine

   Phoenix

   52 reviews

   vip
   5.0

   52 reviews

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience of Scottish cuisine without needing to travel north. Tried haggis for the first time and the entire party decided that it's great tasting not "an acquired taste". Next year's European trip with include Edinburgh, so guess what will be on the menu there--haggis!! Service was impeccable the ambience was cozy and romantic. All of the food was outstanding. We will definitely be back the next time we are in London (next October). Highly recommended by all members of this travel group.
   

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5. D

   Daniele

   London

   6 reviews

   vip
   5.0

   6 reviews

   Dined on 1 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favourite place in London. Very good service, cozy environment, nice people, great food, drinks and cigars. Even the wine list is good (for London’s standards)
   

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6. A

   Alexander

   London

   5 reviews

   vip
   5.0

   5 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Attended in the evening. Very welcoming, food was outstanding and service great. Music (Jazz) was excellent and truly enjoyable. A great evening and intend to repeat the experience in the near future.
   

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7. A

   Alexander M.

   Greater Boston

   1 review

   vip
   2.0

   1 review

   Dined on 20 September 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was really bad—second time I’ve been there in a row where this has been the case. Very slow; impossible to get a drink; never done and check in; food was cold by the time it arrived; two steaks…didn’t bring any steak knives…had to walk up to bar to get those; 20 mins just to get the check. Long time customer, but I don’t get what’s going on there.
   

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8. D

   Daniele

   London

   6 reviews

   vip
   5.0

   6 reviews

   Dined on 11 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of my favourite places in London! The terrace is my go to place for a beer
   

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9. a

   amit

   London

   5 reviews

   vip
   3.0

   5 reviews

   Dined on 7 September 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 1

   Booked as a post theatre experience on the basis other branches namely Canary Wharf and Liverpool St have always been impressive. I can't fault the food, starters were on point, fish of the day was also cooked well with nice flavours. I do have to question the service which always contributes significantly to any dining experience especially at these prices. Waiting staff came across as under trained and far too informal, with one young lady waitress constantly referring to my partner as "darling". Perhaps it was the early timing of my booking, I'm sure with live music the ambience goes up a notch but this was a below par dining experience compared to other Boisdales.
   

   Boisdale of BelgraviaResponded on 17 September 2024

   Amit, thanks for sharing your experience. We're glad you enjoyed the food, but we’re sorry to hear the service didn’t meet your expectations. Your feedback is valuable, and we’ll address this with the team to ensure a better experience in the future. We hope to welcome you again soon! Best regards Boisdale Management Team
   

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10. J

    Joseph

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined on 31 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Our server was great and the music was worth paying for. Food and drinks were great as well
    

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