Boucherie - Union Square

Review summary

1. A

   Adeline

   Jacksonville

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We made reservations a week early for a special occasion party of 4, came in 15 min early, and ready to spend a good amount of money. We weren’t dressed poorly, maybe a little disheveled from walking around the city in the cold weather and heavy jackets like everyone else. The hostess was a bit rude and walked away before we could follow her. We were then placed at the worst table next to the server stand and the kitchen when there were many others open. No one offered to take our coats to the rack either, so my coat $600 coat dragged on the floor and got stepped on by the food runners several times. We then waited several long minutes to be greeted (it was 5pm, not rush hour). They immediately asked what we wanted to eat, didn’t talk to us about the menu or drinks to try to sell us anything, when we wanted to pay for it. It took 30 minutes for us to receive bread and the waiter finally came back and took our food order. Only good thing about this place was the quickness the food came out (and the ambiance would have been nice if we were seated anywhere else). The food was so overpriced for how bland and small the portions were. Bolognese was maybe 4 noodles. They also overcharged one of the dishes by double when we asked to make an allergy adjustment. And waited 15 minutes to take our card when all we wanted to do was leave. Then to top off the bad experience, the bathroom had no toilet paper which highly sucked for a girl on her period. 0/10 don’t recommend. Did not meet expectations by far.
   

   Boucherie - Union SquareResponded today

   Hello Adeline, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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2. A

   Ariana

   VIP

   Washington DC

   5 reviews

   4.0

   5 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Service was exceptional! Our waiter Diego was very patient and helpful while we chose our wine, and even moved us farther away from the door so it wouldn’t be as cold with people walking in and out. It may have been because it was a very busy night and it was close to the holiday, but for what you pay I do think the food could have been a bit better. Our side was not very warm upon arrival and my steak was overcooked. If it wasn’t for the great service we got from Diego, I don’t know if I would go back for another try, but given how great he was I will definitely give it another shot at a less busy time.
   

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3. P

   Patrick

   Baltimore

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A really nice evening meal; food was outstanding! Enjoyable and nice holiday decorations.
   

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4. M

   Marina

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! The only bad thing is that we went with a baby and the don’t have a place to change the baby in the bathroom
   

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5. E

   Ella

   VIP

   Washington DC

   20 reviews

   3.0

   20 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   We dined during holidays, very festive decorations and tree. Highlights were the cocktails and half price wine (which is just a reasonable markup), the French onion soup was flavorful and rich, and mussels were delicious. Highly disappointed in the steak frites, this was a choice cut steak and best and very tough even though ordered and arrived medium rare. The duck was also quite good. Get the frites regardless. For he price, I thought the overall meal was expensive for the quality, but great service and ambience.
   

   Boucherie - Union SquareResponded 1 day ago

   Hello Ella, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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6. k

   keitlyn

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I loved it it was amazing and the place and food spectacular
   

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7. L

   Leonardo

   New York City

   9 reviews

   4.0

   9 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A very fun Friday night dinner with my family. The food was very good while the atmosphere and service were great!
   

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8. C

   CHRISTOPHER

   VIP

   Orlando

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   We were not presented with the Prix Fixe Lunch menu until we asked for it. Service was slow and the food was average at best. Nice place but has clearly become a tourist destination.
   

   Boucherie - Union SquareResponded 3 days ago

   Hello Christopher, Thank you for taking the time to share your feedback with us. We are sorry to hear you had an unpleasant experience. With the intention of creating a better experience for our guests, please kindly contact us at guestrecovery@thegroup.nyc with your contact information as well as your review as a reference, and we will reach out to you. We look forward to speaking to you soon. Sincerely, Emma Guest Relations Team
   

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9. A

   Abdelkader

   Istanbul

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent ! Vraiment … Sur tous les points et le service est exceptionnel par la même occasion
   

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10. D

    Daniel

    New York City

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food , service beautiful environment, great holiday decorations, great drinks, friendly staff. This is a restaurant to keep coming , the menu is amazing , lot of choices. Glad to have it in NYC
    

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