Bourbon & Bones - Old Town Scottsdale

Review summary

1. R

   Rod

   Phoenix

   10 reviews

   3.0

   10 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Purporting to be a great Steak place they could at least source some really good bread in this town. But they didn’t absolutely awful. The roast prime rib was just fair Sunday.
   

   Is this helpful?

   Report
2. K

   Kristi

   Phoenix

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The restaurant itself and our waiter were amazing. We had to wait almost an hour from when we received our appetizer to when our meals arrived and they were 3 medium steaks. Nothing that should have taken that much time. We also had to send back one of the sides because it was extremely loaded down with salt and was not edible. We were there for a birthday so the delay was kind of a bummer. Dinner took almost 2 /2 hours and 1 of those was sitting at an empty table waiting for our food. Because of the delay we didn't even get to enjoy the cake at the restauran, but rather had to have it packed up to go.
   

   Is this helpful?

   Report
3. K

   Kirm

   Phoenix

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Requested the dining room on Open Table and got sat outside on patio. It was a bit chilly. Food was great as always.
   

   Is this helpful?

   Report
4. J

   Jim

   Tampa

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Crab Leages were awesome. The French onion soup was the best I've ever had, and the steaks were perfectly cooked and tased really good. Cant wait to go back!!!
   

   Is this helpful?

   Report
5. OT

   OpenTable Diner

   New York City

   8 reviews

   4.0

   8 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 1

   I do love this restaurant however not a place to have conversation. You can’t hear a thing and you’re yelling the whole time unless you don’t want to have a conversation then it’s a great place altogether! Ask the hostess for best seating they are accommodating and friendly. Food and service were fabulous and everything is put together very well from sides of lemon without asking and choice of knives and warm plates presented with your main dish. I’ll be back for the atmosphere!
   

   Is this helpful?

   Report
6. C

   Carmen

   Phoenix

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great food and place to go, downside it’s a bit loud to have conversations.
   

   Is this helpful?

   Report
7. J

   Jeff

   San Francisco

   34 reviews

   vip
   5.0

   34 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow! I was a little hesitant when I saw that they require a credit card for reservations, but the associate recommending B&B was so strong, I want ahead. We were not disappointed! Service was exceptional, food was the best. And the bourbon… tasty too! If you want great food, service and libations, this is your place!
   

   Is this helpful?

   Report
8. R

   Rosa

   Phoenix

   2 reviews

   vip
   1.0

   2 reviews

   Dined on 18 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We've never experienced so much disrespect at a restaurant. We're a small group, 3 couples, and I'm the one who always makes the reservations. We usually go to Ocean44, Steak44, Dominic's, Durant's, etc but one of our friends really enjoys this restaurant. He and his family come here often. During our dinner, when the waiter checked on us, one of our guests asked the waiter for the drink he had ordered and was waiting for but she told him that she had already brought him his drink. It was confusing, as not only she hadn't but she didn't offer to bring one. She then proceeded to bring 1 check, instead of 3 checks, and this 1 check included a 20% gratuity. Now, we normally tip more than 20% but we were confused by this as that only happens in a group of 8 people or more, not 6. We've dined here before too and hadn't experienced this so we asked the waitress to divide the checks and about the gratuity being included. She sent her manager cover. He came over with the 3 checks and said the 20% gratuity is on the Opendoor policy but it's not. We just checked again. What it says under restaurant notes, which you to have to click on, is an outline of their dress code followed by "We do not accept payment through Open Table. A 20% service fee will be applied if applicable." When we tried explaining this to the manager he said that had always been the policy. This was strange as once again, this hadn't happened before. Instead of trying to talk to us, when one of our friends tried telling the manager how disrespected he felt the manager's response was that he felt disrespected by his comment. We go out often. Two out of the six people have worked in the restaurant and bar industry and always tip more than 20% because we understand how much work this is. The issue was being asked for 20% when this hadn't happened before, the manager's response, tone, and delivery to this being questioned, and lack of good customer service when trying to talk to him. We'll never be back.
   

   Is this helpful?

   Report
9. J

   John

   Chicago

   99 reviews

   vip
   5.0

   99 reviews

   Dined on 18 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, cocktails with attentive, knowledgeable service. Best steakhouse in Scottsdale!
   

   Is this helpful?

   Report
10. M

    Mandy

    Seattle

    9 reviews

    vip
    5.0

    9 reviews

    Dined on 18 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Staff from beginning to end were knowledgeable, thoughtful and went above and beyond at every turn. The food was fantastic. The prime rib was very reasonably priced, especially for everything that came with it as well as the size of the meat. That alone far exceeded our expectations, but the quality and flavor sealed the deal on appreciation. Prices and portions were on point and food quality exceeded expectations. We will be back!
    

    Is this helpful?

    Report