Brass Eye

Review summary

1. P

   Patrick

   VIP

   Las Vegas

   83 reviews

   2.0

   83 reviews

   Dined today

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 5

   Disappointing Santa brunch with the family. Santa was great, which was ultimately why I booked this restaurant even after being told it was sub par in quality and service. The warnings stood true as it took an hour for a biscuit tower ($35 for four biscuits w/ fruit, jam, chewy ham and pimento cheese) the biscuits were cold in the middle and sent back, second batch….the same. They did take them off our bill. $17 sourdough breakfast sandwich was tiny and not the best quality or taste. Buffalo wings tasted fine but presentation was terrible and half were warm and half were almost cold. Lemonade was sour and carbonated. To say we were a little disappointed and on top of that, the manager didn’t even make eye contact as we walked past him to leave, so I can see how the kitchen and staff are not providing the best quality service and food with the management they have. For this restaurant to be in the Junto, we expected more than the experience that was given.
   

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2. A

   Austin

   Columbus

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We sat down around 9, we put our drink orders in. At about 9:30 we decided to leave because the server never came back and we just didn’t think it’d be worth it.
   

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3. K

   Kourtney

   VIP

   Columbus

   14 reviews

   5.0

   14 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great and the food was good! Owen was our server and he did a good job communicating , giving recommendations and overall attentiveness to our party! I wish the igloo was a bit warmer , but it was so cute
   

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4. J

   Jessica

   Columbus

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our experience at Brass Eye was perfect for a special occasion. We booked a Winter Haus, which was so cute and cozy. Our service was exceptionally great! The food was 4/5 (all good but nothing to die for) drinks 5/5 for me.
   

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5. M

   Megan Ann

   VIP

   Columbus

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All the details were perfect and I can’t wait to come back
   

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6. J

   Jenni

   Columbus

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   We had reservations for the Santa brunch, and it was uncomfortable. Service was disjointed and slow, aside from our server the other staff seemed disinterested and pretentious, and overall the experience was subpar. The biscuits were hard and the food mediocre. We had a large party seated next to us who complained loudly, and at one point management came over and apologized to them- siting one of the reasons for their experience was because of the Santa/Winter Haus event - which is why we were there. Then we couldn’t find Santa, but almost missed him entirely because the whole experience was confusing. I’m not sure what they were aiming for with this event. We won’t be back to experience any other bars, restaurants, or events at this location.
   

   Brass EyeResponded 6 days ago

   We apologize for your experience with us. We appreciate your feedback, as it is the best way to improve. We will be sure to utilize this feedback to ensure a successful event in the future. Again, we sincerely apologize for your experience with us.
   

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7. M

   Morgan

   VIP

   Columbus

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The service was decent, took a little too long to get our waitress over for the first time and had to track her down to get the bill. Food came out fresh and didn’t take too long. The ribs were a little more tough than I would like but good! The Brussels could have used a little more seasoning/sauce. The mushrooms in the burrata dish were not appetizing. Cocktails were tasty!
   

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   Brass EyeResponded 6 days ago

   We are happy you enjoyed your experience with us. We appreciate your feedback as it is the best way to improve. We will pass this on to the correct people to ensure it is addressed. Come drink again, soon!
   

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8. L

   Linda

   Columbus

   6 reviews

   5.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun place to hang out with friends during the holidays. Friendly staff and great views!
   

   Brass EyeResponded 6 days ago

   We are delighted you enjoyed your experience with us. We look forward to welcoming you back soon!
   

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9. T

   Tyler

   West Virginia

   3 reviews

   5.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Very close to Value City Arena venue. Food was awesome, drinks were better.
   

   Brass EyeResponded on 17 November 2024

   We are thrilled you enjoyed your experience with us. Come and drink again soon!
   

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10. G

    Guy

    Columbus

    2 reviews

    3.0

    2 reviews

    Dined on 3 November 2024

    1. Overall 3
    2. Food 1
    3. Service 4
    4. Ambience 5

    Disappointed the kitchen was closed but still accepting reservations at 12 midnight
    

    Brass EyeResponded on 17 November 2024

    Thank you for visiting Brass Eye. We appreciate your feedback and apologize for any confusion. Our kitchen closes one hour before the bar, so we continue to accept reservations. I will be sure to look into this to ensure this information is clear when booking. We appreciate your patience and hope to welcome you back soon.
    

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