Brasserie of Light

Review summary

1. D

   DAVID

   Glasgow

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   The venue and food are very good a beautiful restaurant however the staff were utterly appalling. We were greeted by a young girl that was so incredibly uninterested in us I thought I’d stumbled into a Burger King, I requested a drink at the bar before dinner and was told “no I’ll try and seat you there after dinner” at which point my partner intervened as she saw I was uncomfortable having a confrontation with a much younger woman than me. Reluctantly we were allowed an aperitif. After we ordered we received our main courses before our starters, this seemed to cause confusion to servers who retreated without apology. Starters arrived and were delicious as were the mains when they arrived. We asked for our bill and when it was checked it wasn’t our bill. The maitre de took it away without apology again and returned with the correct one, when I questioned why there was no apology for presenting the wrong bill he simply said it wasn’t his fault and he had nothing to apologise for. At this point it was escalated to the restaurant manager who I have to say did the correct thing and discounted our bill however without coming over personally. Finally I went to collect our coats to be met by the same sullen girl that welcomed us, after finishing her conversation with her colleague she merely put her hand out for the cloakroom tickets without a word. A real shame as it’s a great venue with great food but severely lacking in respect and manners for the patrons, a real disappointment for an Ivy establishment.
   

   Is this helpful?

   Report
2. G

   Graham

   VIP

   London

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 1
   4. Ambience 4

   Service is so poor - I can’t believe a restaurant that’s at this level can’t serve drinks in less than 20 minutes to your table . The tables each side to us also waited well over 15 minutes and one had their champagne removed and the waiter couldn’t find it . We’ve eaten here many times beautiful decor but staff below average apart from the gentleman dressed in a very smart suit who must have been a manager . The people next to us got scallops and were cold sent them back and they charged them even though they refused a replacement scallops dish . Such a shame as we’ve had such good times here I doubt we’d go back . Alto 5th floor so much better .
   

   Is this helpful?

   Report
3. B

   Bethany

   London

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Really lovely service people, very good with our little one under two.
   

   Is this helpful?

   Report
4. K

   Kirsty

   Buckinghamshire

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was shocking I also ended up being sick in the middle of the night so think it was the food !
   

   Is this helpful?

   Report
5. J

   Jacqueline

   London

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   The ambience was amazing took ages to receive a drink, when I received my main meal the side order was missing it turned up when I had about two mouthfuls left so I felt really disappointing to be honest. The waitress did apologise but even so it isn’t really good enough.
   

   Is this helpful?

   Report
6. V

   Victoria

   London

   5 reviews

   2.0

   5 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Lovely surroundings and service at the table, however busy at the entrance and a rather cool reception as our table wasn't ready when we arrived on time.
   

   Is this helpful?

   Report
7. K

   Kelly

   VIP

   London

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   Sadly both steaks were badly overcooked and the service was average at best.
   

   Is this helpful?

   Report
8. D

   Dan

   London

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Prefect escape from Christmas shopping, obviously an even busier time of the year and we were sat in a side room , we loved it far quieter and a nice change.
   

   Is this helpful?

   Report
9. H

   Halina

   Berkshire

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 2

   Poor service, waited over 40 minutes for food, asked for more water and none was brought, asked for bill and waited over 30 minutes
   

   Is this helpful?

   Report
10. L

    Linda

    London

    1 review

    5.0

    1 review

    Dined 3 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience, great food, great service. Il definitely be back here again soon!
    

    Is this helpful?

    Report