Brasserie of Light

Review summary

1. h

   hayley

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Never fails to disappoint x Amazing food and service x
   

   Brasserie of LightResponded today

   We are so pleased you enjoyed your visit to Brasserie of Light!
   

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2. OT

   OpenTable Diner

   London

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Sat at the counter and were handily ignored by all staff with exception to hosting. Getting any service was like pulling teeth. Never a hello, nor apology. One dish was handed to us, rather than set down before us. There was never any interaction. The food was outstanding, which was the only saving grace to this abysmal experience.
   

   Brasserie of LightResponded today

   Thank you for taking the time to share your feedback. We're so sorry to hear about your experience, and we sincerely apologize for the lack of service you received. This is certainly not the standard we aim for, and we will be addressing this with the team to ensure better attention and interaction with all our guests. We're glad to hear the food was outstanding, and we hope you'll give us another chance to provide the service you deserve. Thank you again for bringing this to our attention.
   

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3. M

   MARK

   Washington DC

   12 reviews

   vip
   5.0

   12 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a vibrant lunch time go-to on a shopping day out. Great food, service, and ambience as always. Check out the festive mince pie for desert too. Naughty but very nice! Thank you as always
   

   Brasserie of LightResponded today

   Thank you for your continued support and kind words! We’re so happy to be your go-to spot for lunch during your shopping days. It’s wonderful to hear you enjoyed the food, service, and ambiance. And we're thrilled you loved the festive mince pie—definitely a treat worth indulging in! We look forward to welcoming you back soon. Thank you again!
   

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4. C

   Charlotte

   London

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good venue, good service and always good food! Always visit when we are in London
   

   Brasserie of LightResponded today

   Thank you so much for your kind words! We're thrilled to hear you enjoy the venue, service, and food each time you visit. It's always a pleasure to welcome you back when you're in London, and we look forward to your next visit!
   

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5. H

   Heather

   London

   12 reviews

   vip
   5.0

   12 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful venue and food. Loved the resident DJ too!
   

   Brasserie of LightResponded 1 day ago

   We are so pleased you enjoyed your visit to Brasserie of Light!
   

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6. R

   Ron

   London

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely pre theatre dinner, good service and choice. Quite a lot of background noise from fellow diners, but quietened done after the rush left.
   

   Brasserie of LightResponded today

   Thank you for your lovely feedback! We're so glad you enjoyed your pre-theatre dinner and appreciated the service and variety of our menu. We apologize for the noise during the busy period but are happy to hear it settled down after the rush. We hope to welcome you back again soon for another enjoyable experience!
   

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7. A

   Abigail

   London

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   service was not good . food was fine but plenty of superior experiences nearby. Captive audience due to shopping but should be better.
   

   Brasserie of LightResponded 1 day ago

   Thank you for your feedback. We're sorry to hear that the service didn’t meet your expectations, and we appreciate your honesty. While we’re glad you enjoyed the food, we understand that there are many great options nearby, and we strive to provide an experience that stands out. We’ll be reviewing the service with our team to ensure we’re delivering the level of care and attention our guests deserve. We hope you'll consider giving us another chance in the future.
   

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8. S

   Sarah

   London

   6 reviews

   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Nice place, nice decor very busy and cramped. Knowledge in allergies was very inaccurate. The wrong meals were suggested as safe and they were not. If you have allergies stay away.
   

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9. L

   Lindsey

   London

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   An attractive venue, staff were pleasant and polite.
   

   Brasserie of LightResponded today

   Thank you for sharing your feedback. We sincerely apologize for the confusion regarding your table booking time and understand how that may have impacted your experience. We always aim to provide a relaxed and enjoyable atmosphere for our guests, and we regret that you felt rushed during your lunch. Your comments will be addressed with the team to ensure clearer communication moving forward. We appreciate your understanding and hope to welcome you back soon for a more seamless experience.
   

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10. C

    Catriona

    London

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Service was good, food was good but expensive. Noisy restaurant
    

    Brasserie of LightResponded 1 day ago

    Thank you for your feedback. We’re glad to hear you were pleased with the service and food, though we understand your concerns about the pricing and noise. We’ll certainly take your comments into account as we continue to improve the overall experience for our guests. We hope to have the opportunity to welcome you back in the future!
    

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