Bravo Italian Kitchen - Knoxville

Review summary

1. S

   Suzanne

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I have dined at Bravo Italian Kitchen twice before, and always found the food and service pretty good. However, a word of caution for diners that want to eat there on Christmas day. DO. NOT. GO! They had put very little and poor forethought into service Christmas day so that customer service or the food would be lacking as badly as it was. Arrived on time for our 4:00 pm reservation. (4:00 pm by no means was "rush hour" and we booked early to avoid the crowds) We waited 30 minutes and no one came to our table. No water, no waiter, nothing. Finally went up to the hostess stand and asked where our waiter was. 15 minutes later, someone from management served us bread and water and apologized. Apparently, they sat us at a table with no waiter assigned to us, and 5 of their waitstaff did not show up. Waited another 20 minutes for someone to show up to take our order. Gave us more bread and water to appease us. Three out of 4 drinks arrived because they didn't have the ingredients to make one of them. After an hour and 15 minutes, the waiter took our food order. At the same time he was taking our order, we noticed that the chef was actually serving trays of food instead of cooking, and the hostess was taking food orders, they were that short staffed. My heart just sank and the utter chaos that this place was becoming and how stressed the staff must have been. I'm sure they would have rather been home with their families on Christmas day rather than being there. One of the dishes we ordered was the chicken marsala, waiter told us no mashed potatoes, they were sold out. Do you want French fries with that instead? What? Chicken was so dry and cold, the whole dish went uneaten and had it taken off of our bill. My salmon salad was wilted and the salmon was stiff and cold because you could tell it had been sitting in in the bowl for quite some time. Chicken parmesan, same thing. Cold and un appetizing. Sorry folks, it gets much worse but I ran out of characters.
   

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2. A

   Anne

   E. Tennessee

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   On top of them being extremely short staffed and allowing a server to work who literally couldn't speak due to illness, the food was terrible. Overcooked pasta, zero flavor. The fried mozz ravioli was all tasteless breading and no cheese. The pasta woozie tasted shockingly close to the Stouffers frozen meal. The bread was the only decent thing served. Slow service can be looked over with courtesy and good food. The mark was missed here for sure. There's a reason I'd never heard of people eating here, save your money.
   

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3. G

   Gregory

   E. Tennessee

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was excellent and generous portions. Our server, Jordan, working Christmas Eve was outstanding. We will be back.
   

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4. P

   Patricia

   E. Tennessee

   53 reviews

   5.0

   53 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Reasonable prices, good menu selections, friendly service
   

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5. A

   Arthur

   E. Tennessee

   5 reviews

   5.0

   5 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, exemplary service, comfortable atmosphere. We will be returning often.
   

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6. D

   Dr. Kathleen

   VIP

   E. Tennessee

   226 reviews

   5.0

   226 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Soup was extremely good and chicken marsala was delightful!
   

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7. L

   Leann

   E. Tennessee

   5 reviews

   2.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 5

   We love that Bravos has a quiet, elegant feel as opposed to the loud concrete establishments throughout Knoxville. However the food quality has really gone down. Our chicken and salmon were overcooked and the wine was very overpriced. Our first clue should have been very few cars in the parking lot at 6:30 PM on a Saturday night. I have witnessed this decline in the food quality over a few months, but I had hoped it would improve. The wait staff was great.
   

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8. W

   Will

   E. Tennessee

   2 reviews

   5.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food, amazing service and experience. However, the adult portion sizes were smaller than the children’s sizes. For a meal that cost literally three times as much mind you.
   

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9. A

   Andrea

   E. Tennessee

   8 reviews

   3.0

   8 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Perhaps because its was the day after Thanksgiving, but the service was ok, not friendly or acknowledging we had a birthday, or following up with drinks…. Hadn’t been to bravo’s in a while and it will probably be while before we go back!
   

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10. S

    Sandy

    E. Tennessee

    1 review

    2.0

    1 review

    Dined on 28 November 2024

    1. Overall 2
    2. Food 2
    3. Service 1
    4. Ambience 4

    Let me start out by saying it was Thanksgiving. However, we had 4:30 reservations, arrived early & were told we had 8 groups ahead of us. Likely, 40+ min wait. They suggested we sit in the bar area since we could be seated immediately and they had two servers in that area. Well, needless to say, we might as well have been invisible for the lack of acknowledgment, it was astounding. And it wasn't just our table being ignored. The two guys couldn't handle literally 6 tables of guests. Finally, after 30 minutes, we received salads & and appetizer at the same time. Lasagne was not very good & had a white sauce that wasn't tasty. Hubby's chicken marsala was small over-cooked tough chicken ( not pounded thin) and the bottom of the pan scoop of mashed potatoes. We were hoping better. Our search for a decent Italian restaurant continues.
    

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