Brentwood Grille

Review summary

1. B

   Brian

   Detroit

   11 reviews

   3.0

   11 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Overall - disappointing. Not one Rose on the wine list. The menu was limited, which we understand, however they were sold out of three of the entrees. There were no chicken options but two fish options. Once we ordered, we waited over an hour for our food. The food was fine but the steaks came with skimpy potato and vegetable sides. Very over priced for what was served. Our waitress provided very good service.
   

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2. D

   Danielle

   Atlanta Metro

   3 reviews

   2.0

   3 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We ordered the crispy calamari which was good and the soup of the day which was the tomato soup with grilled cheese croutons. I had the chef’s steak and fries and the steak was good but the fries weren’t hot when they were served to me. My mom had the pork belly Mac and cheese which tasted like boiled noodles with no cheese or seasoning. My son ordered a chicken salad which was a whole chicken breast and a wedge of lettuce with croutons sprinkled on a plate. My grand children had chicken tenders and fries and my grandson said the tenders didn’t taste good. My daughter in law ordered the filet which she said was good. Needless to say we won’t be back but our waitress was very nice and attentive.
   

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3. D

   Dsn

   Tampa

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Overall things were good bug the service was extremely slow. Our server tried to do her best. We were there over 2 hours and most of that time we were waiting and not eating.
   

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4. M

   Michelle

   New York City

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our meal was horrible. Service was very slow and it took an hour for our meals to come out. One burger was so over cooked only two bites were eaten. A steak was a very poor cut consisting mostly of gristle and again overcooked, and again only two bites were eaten. I encouraged our guests to return their meals however they were too polite and didn't want to wait for new dishes as slow as the kitchen was. I should have know when the meals weren't even delivered by our waitress and then she never returned. I had to find her to get our check.
   

   Brentwood GrilleResponded 3 days ago

   Hi Michelle, I am extremely disappointed to hear this was your experience. Please reach out to me directly at the restaurant to discuss. We will be going over this information with our team immediately to ensure this does not happen again. If there's any chance of us being given a second chance to make this right, please ask for Kate when you reach out. We do have a food runner that delivers to every table to help our service staff maintain a busy evening, however I am sincerely sorry our service did not meet your expectations once the food was delivered. Thank you for your feedback, we appreciate this and will utilize this to make ourselves better.
   

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5. C

   Colleen

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a table for seven. We all had good food and great service.
   

   Brentwood GrilleResponded 3 days ago

   Thank you Colleen!!
   

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6. G

   George

   Detroit

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Mushroom soup was outstanding, scallops (6) for $32 where good but could have used a couple more. Chicken was good as well as the Ravioli. Best was the appetizer and that was the Calamari. There was plenty on the plate and it was really good.
   

   Brentwood GrilleResponded 3 days ago

   We appreciate the feedback George! I am happy to hear your experience was overall satisfactory!
   

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7. E

   Eric

   VIP

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Good food and service. A fair price for a good meal and good ambiance. Place was very well decorated for the holidays.
   

   Brentwood GrilleResponded 3 days ago

   Thank you Eric! We hope to see you again soon!!
   

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8. C

   Charlotte

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Service was on point. Ambiance was nice. Highly recommend.
   

   Brentwood GrilleResponded 3 days ago

   So amazing to hear Charlotte!! Thank you!
   

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9. A

   Amy

   New Mexico

   14 reviews

   5.0

   14 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Acorn squash is awesome!!
   

   Brentwood GrilleResponded 7 days ago

   Thank you Amy!!
   

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10. B

    Brian

    VIP

    Detroit

    14 reviews

    3.0

    14 reviews

    Dined on 15 December 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 3

    Met some friends for dinner on a Saturday night. My wife and I split a Caesar salad. Thank goodness we got the dressing on the side as it was too thick and had WAY too much garlic. I got the Chicken Cordon Bleu, which was tasty, but not CCB. It was 1/2 fried chicken breast with a heavy breading topped with a cream sauce and julienned ham, served over mixed vegetables and mashed potatoes. The potatoes were thin, but as I said other than that, the meal was tasty. I guess this is 'deconstructed' CCB? Not an improvement. My wife had the perch dinner which she said was tasty and our friends had the scallops which she said was good and her husband had the ribeye which he said was also good. We split (2) chocolate mousse desserts between us, which were quite good. My friend ordered a wedge salad, but the waitress did not hear him apparently. When he reminded her after we were half way through our salads, she brought it with his steak, which was disappointing. The service was not good. When our waitress introduced herself and we asked her how she was doing, as one does... she complained that it had been a LONG day, which set the tone for the service for the entire evening. She was clearly overwhelmed and we assumed at the end of a double shift, so I do not blame her - but the restaurant was udnerstaffed. At a well run restaurant, when that happens, the manager is helping where he can. I observed the person I assumed was the manager (he introduced himself to a number of tables, but oddly not ours) walking around and talking with guests and sitting at the bar watching TV talking with the bartender (while both my drink and my water glass were sitting in front of me - empty). The decor is a little haggard, our table was not stable... There were a number of things that are just not "right" about the restaurant. I chose this restaurant for our get together because of very good reviews on One Table, so I can only wonder if something has recently changed.
    

    Brentwood GrilleResponded 7 days ago

    Thank you for taking the time to share your feedback. We're happy to hear that our food did not disappoint for the most part, but we are truly sorry that your experience with all other aspects did not meet expectations. We are committed to addressing the issue regarding the service you were given with our team to ensure that we deliver the high standards of hospitality that our guests deserve. Regarding the decor, we are always looking for ways to enhance the atmosphere of our restaurant, and your input will be carefully considered as we continue to make improvements. We hope you'll give us another opportunity to show you the full experience we aim to provide. Please feel free to reach out directly as well. We truly value your feedback and appreciate your support.
    

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