Brio Italian Grille - Cherokee - Cherokee Casino

Review summary

1. k

   katie

   Raleigh

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   the service was amazing!! highly recommend. the food was awesome too
   

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2. V

   Vincent

   Orlando

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   A pretty good dinner, with a nice atmosphere. Lacking on the customer service side, out of beer(who would have thought, being at a casino). Didn't have the main course served at the same time, and the last item was served right before the rest of the group finished with theirs, and then charged us for that last item. Pretty bad in my eyes.
   

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3. r

   rita

   Charleston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   From the hostess to the waiter everyone was very professional. Nicely decorated restaurant and everything was very clean. The staff was well dressed. The food was delicious and tasty to the palate. All in all a great experience.
   

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4. J

   James

   Nashville

   10 reviews

   4.0

   10 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Never disappointed with Brio. Food was excellent and our service was amazing.
   

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5. S

   Sarah

   Western NC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We made a reservation for 9 pm and did not get seated until 10 pm after we went up to the hostess desk since we had received no text yet about being seated. Then we sat and there were 3 tables around us filled with people with no food. We asked the table next to us how long they had been waiting for food and they said it had been an hour and a half since they sat down. What is the point of having a reservation if you’re not going to get sat and then wait another hour or longer to get any kind of food. We decided to walk out before we even ordered drinks. I have never had a terrible experience like this at a restaurant. Not worth it.
   

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6. T

   Todd

   VIP

   Western NC

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Our reservation was for 7:30pm we weren’t seated till after 9:00pm. We received our meal a little before 10.
   

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7. B

   Blanche

   Cincinnati

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Had to wait for an hour after our reservation. Slow service.
   

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8. t

   tashi

   VIP

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Reservations for 7pm . Seated at 8pm. 10pm incorrect food order. Manager said he was correcting but never came back! Took steaks off but after THREE HRS: No food and still had to find something else!
   

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9. J

   Jennifer

   Las Vegas

   3 reviews

   1.0

   3 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The hostess and waitress were both pleasant and attentive. Our poor experience was not their fault. We had a confirmed reservation for 7pm and we arrived on time. The hostess explained that the wait time was 40 to 45 minutes. We questioned why when we have a reservation and she explained that they are short staffed and there are only 4 cooks and they are often behind. It was obvious that they are short staffed as there were many empty tables. It was too late for us to make another reservation and so we were forced to wait. We were seated at 7:45. We would have expected to be informed of the short staff and potential wait times when we made the reservation which would give us an opportunity to make another choice. After being seated the waitress came for our drink order. We ordered a Michelob Ultra and a Peach cocktail. She informed us they were out of both and then we made other choices. We ordered the spaghetti bolognese and when it arrived at the table, it was not hot but lukewarm. We will not return to Brio until we are able to confirm the staffing issue is resolved. Very disappointed to spend time of our vacation waiting and then have missing items and lukewarm food.
   

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10. R

    Randy

    Atlanta Metro

    7 reviews

    3.0

    7 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 5
    4. Ambience 3

    600pm reservation and did not get seated until 650p. Once seated our server was great, speed of service was great and food was very good.
    

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