Brio Italian Grille - Kansas City - Country Club Plaza

Review summary

1. R

   Ross

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Took 9 family members on 12/26 to location in the Plaza in KCMO. Very short staffed. Only about half full, but service very slow. Seemed as if one server was trying to service all the tables and even had to make bar drinks herself. Food ok, but not special. Drinks took forever to come out as did dessert. Not impressed!!!!
   

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2. K

   Katie

   Kansas City

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This place is a hot mess. The hostesses were outrageously rude. I used to be a hostess & server, so I tend to give tons of leeway here, but wow— they were just mean. The front was packed with parties waiting for tables, including those who’d made reservations (we had to wait only an additional 20 min., but one woman said she’d waited 2 hours after her reservation time!!), but there were visibly several tables that were open that just hadn’t been cleaned while I saw service staff walk past empty handed, perfectly capable of cleaning them off as they by. When we did get our table, things became sort of laughably bad. Our server was visibly drunk. He was sweaty & slurring his words. We ordered a couple of absurdly priced wheat beers, and when he brought them he apologized because the orange slide from one had fallen onto his hand. He had it still balancing there on the web of his sweaty hand. Like, why that choice? Why not just take a few steps to grab a new orange slice from the bar? Or even take BOTH orange slices out & serve the beers without? Anyhow, the whole dinner was just bizarre and bad. They served us bread with no bread plates. The bread smelled like play-doh. The poor manager was running around trying to help & she slapped down silverware for us, half upside down, along with a random stack of paper napkins. The whole time we were there, there were empty tables with dirty dishes as well as trash all over the floor under them. There was no music, but there was this incessant beeping from the unanswered phone (or maybe a fire alarm that needed new batteries)? Genuinely tragic. I’m shocked they’re still in business.
   

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3. B

   Barbara

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had a 4:30 reservation on 12/25 and I checked in as soon as we got there. The person at the desk said she would note we had arrived. After waiting 25 minutes and watching multiple parties being seated that came in well after us, I went to the desk to inquire about our position. She finally admitted she did not get us checked in. It was very frustrating
   

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4. L

   Lynne

   Los Angeles

   11 reviews

   3.0

   11 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was great it was open on Christmas Day and the crowd would indicate it was appreciated by many. However, they were understaffed. We felt for the servers who were scrambling to take care of the customers. The food was “so so” I ordered fettuccini with chicken and spinach, it was pretty awful. Still I appreciated that Brio was open.
   

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5. KC

   KCtraveler

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Sadly, our holiday meal included a screaming toddler and lukewarm food even though the restaurant was not busy. We saw most employees chatting rather than serving. Nice decor but average food and service.
   

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6. M

   Marcianna

   Key West

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Had to wait 20 minutes to be seated even though we had reservations. We were seated near the restrooms and had constant traffic weaving around and bumping into our seats. Food was average at best. Ordered the chicken marsala. Mashed potatoes were bland, marsala sauce had congealed on the chicken and the asparagus had little to no seasoning. Regardless, our server did a great job.
   

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7. J

   Jill

   VIP

   Kansas City

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Had reservations at 530. Didn’t get seated for 1 hour. Bartender very rude
   

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8. S

   Shannon

   Kansas City

   3 reviews

   1.0

   3 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We ate here at the holidays. We were very disappointed. Everything was below expectations. Our silverware was delivered to middle of table, after asking for some. Took a long time to get drinks. Waited a long time for food. We were a party of 5 and everyone except for one got their dinner together and everyone was finished by the time the final person got theirs. The food was less than par. We were there for an hour and a half. Bathrooms were dirty. I understand the holidays are a busy time. But this experience made us not want to come back.
   

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9. D

   David

   VIP

   Kansas City

   2 reviews

   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 1

   Not a good experience. Had not been here in years and had really gone down hill.
   

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10. T

    Todd

    Kansas City

    10 reviews

    2.0

    10 reviews

    Dined 6 days ago

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 2

    Our server David??? was great. Food was delicious but I was disappointed they were out of NY strip at 5pm. The main problem was the hostess that greeted us was very rude and chided us for using OpenTable for making reservations. I made reservations at 5:45p for 6 and then had to change it twice due to illnesses. She couldn’t find the reservation and said the internet was bad. I showed her my reservation with confirmation number and then she lectured me for changing it including how I was trying to jump ahead of those waiting at the bar. She told me to come back in an hour with ONLY 4 of the 6 members of my party. While talking to my family about another restaurant she inexplicably found a booth to seat us at. I understand miscommunication happens etc but to BLAME/LECTURE the customer for properly using the reservation system? I will not be back.
    

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