Brio Italian Grille - Murray

Review summary

1. A

   Anthony

   Salt Lake City

   7 reviews

   2.0

   7 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 2

   I made reservations on Thanksgiving Day specifically due to advertising "enjoy our traditional thanksgiving dinner or your Brio Italian favorites from our regular menu". Due to circumstances this year, we were celebrating a traditional Thanksgiving dinner on Saturday and wanted something different on this night. We were looking forward to an Italian meal and seafood, and the usual meals that I have experienced previously at Brio. However, when we were seated, we were not provided the regular menu and were told that only the "thanksgiving dinner" for $39 would be available unless there were food allergies. I asked to speak with the manager to express my disappointment and find out why one thing was advertised but not provided, but they never showed up to talk to me. As we were already here and had no food at home or other plans we could make on Thanksgiving Day, we stayed and were served the "traditional meal". This was nothing exceptional and tasted like a mass-produced buffet selection of turkey, potatoes, green beans, cranberry and stuffing. Was not the experience I or my family had hoped for. Management appears to have made a bait and switch on me, forcing me to overpay for a mediocre meal that I did not want on this Thanksgiving. Truly disappointed to not receive the wonderful menu that I usually get when I dine at Brio and the experience my family and I were desiring on this thanksgiving. The only bright spot was the server who was clearly overworked and placed in a difficult position of serving disappointed guests. She was working very hard, and I did appreciate this. This entire experience has me rethinking future visits as I don't know if I can trust the quality or the advertising of the brand. And I think management owes my family an apology for the disappointing experience we had.
   

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2. c

   chuck

   Salt Lake City

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff did a fantastic job for a busy thanksgiving dinner. The manager does a great job of accommodating everyone. Highly recommended.
   

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3. C

   Carlena

   Salt Lake City

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went on Thanksgiving for lunch and we didn’t expect to have a Thanksgiving meal. They happily gave us the regular menu to order from. We all truly appreciated it!
   

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4. s

   stacia

   Las Vegas

   6 reviews

   3.0

   6 reviews

   Dined on 21 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   The food was subpar. We even sent back a dessert that was awful.
   

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5. D

   Dean

   Salt Lake City

   11 reviews

   5.0

   11 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brio is one of our favorite places. We go there when we just want a night away from everything. It was fantastic.
   

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6. D

   DAVINA

   Salt Lake City

   50 reviews

   5.0

   50 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First Time to Brio Italian Grille for Lunch. Great Choice! Amazing Food and Service! We had the Lunch Combo Mezza Pasta Brio Chicken with Mushroom Soup and the Chicken Limone...WOW! Both Dishes Were So Good! Dessert was Chocolate Chip Bread Pudding.....HEAVEN! Who Ever Thought of Chocolate Chip Bread Pudding? Genius! We Will Be Back!
   

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7. S

   Susan

   Salt Lake City

   7 reviews

   5.0

   7 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brio is consistently good and is a great place to go for family gatherings when you want something a little nicer.
   

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8. E

   Ekaterina

   New York City

   1 review

   5.0

   1 review

   Dined on 14 October 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Me and my girlfriend came for a quick lunch to catch up, and decided to sit at the bar. Food was good, nothing outstanding just what you’d expect from Italian place, grabbed a drink, was delicious. Kindra was so sweet and took a great care of us. They say employees add a value to the restaurant and she definitely represented Brio very well, definitely will be back!
   

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9. L

   Larry

   Salt Lake City

   56 reviews

   2.0

   56 reviews

   Dined on 7 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Service can make or break a good meal. in this case it was two strikes a clueless waitress and food improperly prepared. No surprise the restaurant was empty.
   

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10. C

    Charles Pribble

    Salt Lake City

    25 reviews

    5.0

    25 reviews

    Dined on 22 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great menu with a relaxed setting. Wonderful Italian food with great pasta dishes 
    

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