Brio Italian Grille - Naples - Waterside

Review summary

1. W

   William

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing all the way around! Excellent food, staff and environment.
   

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2. j

   jeff

   VIP

   Charlotte

   18 reviews

   5.0

   18 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Saturday night the wife and I had reservations 730 once we got there realized I probably didn’t need reservations. We were sat right away. Server was very attentive. I had a great old-fashioned drink. Appetizer of shrimp and eggplant was delicious. Both of our meals were delicious. I had the sausage carbonara Wife had the filet mignon. 
   

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3. K

   Kimberly

   Denver

   11 reviews

   2.0

   11 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I had the scallops and shrimp which was awful. The scallops were so salty they weren’t edible. Our waitress was new but probably needed more training before being on her own. We had to ask for bread which came after our meals. Our bar orders took about 30 minutes to come. Our waitress, bless her heart, didn’t know the difference between domestic vs craft beer. And finally when we asked to split the billl that proved more challenging than one would expect considering how the order we placed our order to keep things simple.
   

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4. M

   Maria

   VIP

   Western NC

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was really good experience! Would go back again!
   

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5. K

   Kevin

   VIP

   Chicago

   35 reviews

   4.0

   35 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was ok. Hostess was confused about which table we were to have. Server Connor was very good. Attentive but not clinging.
   

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6. L

   Laura

   VIP

   Naples

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Not great salad…cold shredded chicken isn’t appealing on an already cold salad. Service was amazing and place is lovely.
   

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7. C

   Christianne

   Naples

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thanks excellent meal - would’ve only liked if offered bread to go with my left over but didn’t say anything . Will be back !
   

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8. M

   Michele

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner experience. The food was well prepared and delicious! The service was very good. The decor is pleasing as well. We will return!
   

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9. A

   Angela

   VIP

   Naples

   4 reviews

   1.0

   4 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was by far the worst service I have ever received here in Naples, Florida. Our server was beyond, overwhelmed and completely unable to take care of a single table. It took over an hour for us to even get our salads or any bread. We were only drinking water which was empty the entire time we were too afraid to order anything else because of how long it was taking to come out he never touched on the tables and the patio look like a bomb went off on it. If it wasn’t for the hostess who came and saved us by bringing us water and bread since we were at mercy of the restaurant and the terrible server. She was the only one who went above and beyond to try to make things right. Food was wrong, service was non existent. The manager did absolutely nothing. Nothing was comped on the bill. Nobody came and apologized. It was so embarrassing for me to bring my family there. I will never return. 
   

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10. J

    Judie

    VIP

    Minneapolis

    7 reviews

    5.0

    7 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everyone in our party enjoyed their food. The service was very good. It was a great evening out with friends. We had a round table inside.
    

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