Brio Italian Grille - Naples - Waterside

Review summary

1. S

   Sandy

   Cincinnati

   6 reviews

   vip
   4.0

   6 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Very nice evening. Only negative was the slowness of getting the bill and paying it after coffee. We told the server we were heading to a concert at Artis Naples.
   

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2. E

   Ellen

   Greater Boston

   84 reviews

   vip
   4.0

   84 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 5

   Unfortunately the lasagna was NOT hot, but lukewarm I didn’t see our server to ask her to reheat it so I ate it but was not happy
   

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3. U

   Ulises

   Naples

   28 reviews

   vip
   1.0

   28 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Unfortunately we had another bad experience. We wanted to give them another chance but the overall experience was disappointing. From the food to the service was unacceptable. Too many issues issues to mention. Definitely not a Naples focus restaurant. More focused towards tourists that won’t come back anyways
   

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4. M

   Michelle

   Naples

   20 reviews

   vip
   5.0

   20 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience Food was excellent And dining outside was lovely One of our FAV restaurants
   

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5. T

   Tom

   Pittsburgh

   74 reviews

   vip
   5.0

   74 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great selection on menu. Our dinner selections were great. Our server was wonderful attentive to our needs.
   

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6. M

   Molly

   Chicago

   2 reviews

   vip
   1.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor service by waitress. Sent one meal back because it was inedible. Was given incorrect drink order and had to ask 2x for correct drink. Food order also was incorrect as we were brought lamb chops instead of pork chops. Water and drinks were never refiled. Will not be back again
   

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7. S

   Scott

   Philadelphia

   10 reviews

   vip
   5.0

   10 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Wonderful service. Awesome menu.
   

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8. V

   Vicki

   Naples

   8 reviews

   2.0

   8 reviews

   Dined on 7 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Everything was mediocre and expensive for the experience.
   

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9. A

   Ariel

   Chicago

   6 reviews

   3.0

   6 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   We were seated promptly. Drinks were quick in coming; however, they didn’t have martini glasses for our martinis so they came in drink (6 oz) rock glasses. We asked why. “They ran out because we’re so busy.” Really? You can’t wash them? As an appetizer we ordered calamari. It was rubbery and under cooked. Our dinners came shortly afterwards. The spaghetti bolognese was very good. Three of us had chicken dishes. They were ok. One person had a sausage flatbread. It was cold and unappetizing. We were underwhelmed by the experience. The coffee was good!
   

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10. C

    Cynthia

    Naples

    3 reviews

    5.0

    3 reviews

    Dined on 6 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had theatre tickets, so we had to order & eat fairly quickly. Our waiter, Connor, was excellent. He made sure our food arrived in a timely manner and its quality met our expectations (it did). He is a great asset to Brio. Great experience.
    

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