Brio Italian Grille - Palm Beach Garden - West Palm

Review summary

1. S

   Stephen

   VIP

   West Palm Beach

   33 reviews

   5.0

   33 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Spaghetti Bolognese, great cocktails. Busy vibe.
   

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2. L

   Lew

   VIP

   West Palm Beach

   117 reviews

   3.0

   117 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service was just ok. Ordered Minestrone soup but entree came out first. Had to remind waiter that soup had been ordered. Slow to refill glass of soda and had to ask for bread which is usually served first.
   

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3. C

   Cheryl

   VIP

   West Palm Beach

   138 reviews

   4.0

   138 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very nice experience. Our server Olivia was exceptional.
   

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4. I

   Ian

   VIP

   West Palm Beach

   28 reviews

   4.0

   28 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a nice time with the family here. Everyone ate well and dessert was tasty.
   

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5. A

   Andrew

   VIP

   New York City

   6 reviews

   1.0

   6 reviews

   Dined on 28 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We had a miserable experience at Brio. It took more than 85 minutes to get our entrees, and the waitress and hostess never checked in with us, never told us there was a back-up in the kitchen, and then never offered any kind of discount or free dessert to try to make things right. We had kids with us and it was obvious we and others were without food for huge stretches of time. When the food finally arrived, one salad came soaked in dressing when we had asked for the dressing on the side, and the pasta was overcooked and soggy. We spoke with the “general manager” afterwards and all she said was that there was a backup and managers had to work in the kitchen to help get food out. No effort to make things right for us. We will never return.
   

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6. L

   Lew

   VIP

   West Palm Beach

   117 reviews

   3.0

   117 reviews

   Dined on 28 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Spinach and chicken fettuccine was a nice change, although the sauce was a bit much. Chicken Marsala always a good choice.
   

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7. L

   Lynn

   VIP

   Detroit

   13 reviews

   1.0

   13 reviews

   Dined on 27 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The restaurant is so cold you need a winter coat. Many customers were complaining. Even the staff were cold. Manager said she would make it warmer but we never noticed any change. Two of our four meals came, another one came as the guests with meals were finished. The fourth meal was never served, we had it boxed and took it home. We will not be back even though they only charged us for 2 meals
   

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8. A

   Adryena

   VIP

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   On Christmas, I had a reservation, they sent me 20 minutes after which I can understand because it was busy. However, the drinks came 30 minutes later, the appetizers came an hour later and the calamari was green. Only one of our soups came out. And after two hours, we decided to leave and we also found out that our pasta order had not even been put in. I’ve been to this restaurant before the service is always good, but the wait time of an hour to get an appetizer and two hours to get a second appetizer and yet no meal going onto 2 1/2 hours was a bit absurd when we had a reservation.
   

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9. M

   Melisa

   West Palm Beach

   2 reviews

   1.0

   2 reviews

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Absolutely terrible experience. The staff was not at all prepared for the Christmas dinner guests. We waited 45 mins after our reservation time to be seated; we were informed they had run out of bread hours earlier; we were served our beverages in styrofoam cups; we waited an hour for our food and only 2/3 items were delivered; we had no silverware and the third dish was never served. Really awful.
   

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10. R

    RICHARD

    VIP

    New York City

    1 review

    1.0

    1 review

    Dined on 26 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    After waiting 1-1/2 hours without being served we cancelled our order and left the restaurant
    

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