Broken Keel

Review summary

1. OT

   OpenTable Diner

   Jacksonville1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The server and host were very kind and accommodating. We were a larger group of all ages and everyone was able to find something on the menu to enjoy. It was a beautiful day to sit outside and watch the ships pass. We highly recommend The Broken Keel.
   

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2. S

   Shell VIP

   Detroit48 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just got into town and got reservations to Broken Keel. Wonderful meal, great ambience sitting outside with overhead heaters. Would go back for sure.
   

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3. K

   Kelsey

   Coastal Georgia7 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This restaurant was not we expected based on the reviews we had saw. My wife called the restaurant two hours before going to make sure that the could accommodate our son that has a seafood allergy. The hosted asked the manager and said that would not be an issue. My wife arrived at the restorations 8:20 we sat down and it took about 15 mins for anybody to come a serve us. Finally a waiter came over and introduced herself and my wife told her what we anted as a drinks and we went off to get drinks for us. When she arrived back asked what we wanted too eat. First thing my wife said was my son has a seafood allergy and we called and was told that he could be accommodated. The waitress left the table and came back and said that everything was fired in the same oil as the seafood and wife explained that we would have come if we knew this. She asked for a manager and it took literal 10 mins for someone to come over. He seemed to be confused in his thoughts. To make a long story short we stayed and eat here. I wouldn’t recommend this restaurant horrible service and manager that dosent understand things. I rate them. 2/out of 10.
   

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4. B

   Brian

   Alabama3 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Of the appetizers we tried to order(oysters) they were out of so we ordered a different appetizer (grouper bites) that came out cold. Mixed drink (mojito) was horrible and could not be drank. It was made completely wrong. Only thing good about the whole experience was the salad I had. Staff appeared very disorganized and dealing with upset customers in different section of restaurant. Took 7 minutes for host to check us in and get us to table with a reservation but couple in front of us had no reservation and went straight to a table. Would not recommend as there are better options in the riverfront district.
   

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5. d

   debi

   Atlanta5 reviews

   3.0

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   Nothing to write home about. Food average. Wine selection - very poor. Their "stuffed" fish was a piece of fish with a small crab cake on top. Not stuffed.
   

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6. P

   Paul

   Richmond2 reviews

   3.0

   Dined on 12 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Main attraction for us was the menu: fresh oysters on the half-shell. Waiter said there were…none! I opted instead for a fish sandwich and fries. My wife had fish and chips. Bland. In the morning, however, the hotel (River Street Inn) gifted us free breakfast at Broken Keel, which was excellent. We sat at the open air balcony overlooking the Savannah River. Quite a relaxing place.
   

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7. T

   Tammy

   Detroit4 reviews

   5.0

   Dined on 1 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a party of 20. Service was amazing. Food was good and came out quickly.
   

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8. B

   Bruce and Miriam

   New York City1 review

   1.0

   Dined on 26 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Waited 1.5 hours for food, never came. Left. Not charged for drinks.
   

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9. S

   Samantha

   San Francisco3 reviews

   3.0

   Dined on 24 December 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation for 7 on Christmas Eve at 6pm. We had the original confirmation and then was asked to confirm to the restaurant we were going to be there. We arrived and were told the restaurant was closing and we shouldn’t have had a reservation. I am not surprised a restaurant would be closed Christmas Eve in general, but the fact they took a reservation and then had us confirm was crazy. And then we didn’t even get anything like an I’m sorry for the confusion, or they must have not updated Open Table correctly. We just got, “yeah we are closing and yeah I’ll let the manager know.” Awful feeling to let down my family on Christmas Eve when I made sure to do all the right steps first.
   

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10. N

    Nancy

    Coastal Georgia1 review

    3.0

    Dined on 24 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 2

    It was cold and rainy so we had to eat inside. The restaurant was not very busy but we were led to a table for two in a room in the back where we sat by ourselves. The fire cracker shrimp was okay as was the buffalo chicken wrap. Fries were good. We were there for the holiday week and in this restaurant certainly missed the holiday vibe. No holiday drinks and sat in a lonely dark room. Very disappointing. Food was just average.
    

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