Buca di Beppo - Castleton Square

Review summary

1. OT

   OpenTable Diner

   Indiana1 review

   5.0

   Dined on 24 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Phenomenal food and service was excellent! Always the same experience!
   

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2. JC

   JonC

   Indiana7 reviews

   5.0

   Dined on 30 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter was very attentive and patient with us.
   

   Buca di Beppo - Castleton SquareResponded on 11 July 2024

   Your kind words brightened our day! We're excited to welcome you back in the near future.
   

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3. OT

   OpenTable Diner VIP

   Indiana2 reviews

   1.0

   Dined on 19 May 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We’ve eaten at Bucas for 2 decades. This one and downtown. This one has gone WAY downhill. Terrible service, out of iced tea (not even sure how that happens), raviolis cold, server never came back after food came to the table, someone else gave us our check to pay…. It was some sort of weird dining experience. Never again. Too many great places to eat.
   

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4. KS

   KeerthyS

   Indiana1 review

   2.0

   Dined on 11 April 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   Poor..didnt like the food and dusty atmosphere overall
   

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5. OT

   OpenTable Diner VIP

   Louisville2 reviews

   3.0

   Dined on 8 April 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Lasagna wasn’t the best. Food just seemed lower quality that what it used to be. Servers were nice and tried hard.
   

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6. GD

   GinaD VIP

   St. Louis31 reviews

   4.0

   Dined on 23 March 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Atmosphere is fun! Family style is an adjustment, but allows variety. Service was mediocre, but the food was all good!
   

   Buca di Beppo - Castleton SquareResponded on 28 March 2024

   We're glad you enjoyed the atmosphere and found the family-style dining to offer variety. However, we apologize if the service fell short of your expectations. Your feedback is valuable, and we'll work on improving our service standards. We hope to have the opportunity to serve you again soon and provide you with a more memorable experience!
   

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7. R

   Riff

   Indiana1 review

   5.0

   Dined on 17 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Server was great! We enjoyed our lunchtime with family!
   

   Buca di Beppo - Castleton SquareResponded on 28 March 2024

   Thank you for sharing such complimentary feedback about our team. We look forward to serving you again soon!
   

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8. OT

   OpenTable Diner

   Indiana5 reviews

   2.0

   Dined on 25 February 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   It took 30 minutes for our waitress to even come to greet us once we were sat. Then after we placed our drink order and appetizer order, our appetizer came before our drinks. Our waitress was never anywhere to be found. We even asked another waitress to find her and the other waitress couldn’t find her. Lots of tables were unhappy and not being bussed.
   

   Buca di Beppo - Castleton SquareResponded on 28 March 2024

   We are so sorry to hear you had such an unsatisfactory experience. If you would be willing to further discuss your experience with our senior management, please contact us at bucadibeppo.co m/contact to provide your name, phone number and include the details of your experience. Upon receipt of your information, a member of our team will reach out to you directly.
   

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9. OT

   OpenTable Diner

   Indiana1 review

   5.0

   Dined on 11 February 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience! Very attentive staff and good food.
   

   Buca di Beppo - Castleton SquareResponded on 28 March 2024

   We're glad you enjoyed your time with us. Your feedback is valued, and we're excited about the opportunity to serve you again.
   

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10. OT

    OpenTable Diner

    Indiana1 review

    2.0

    Dined on 10 February 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 4

    We sat at our table for 15 minutes before our waitress even acknowledged us and we weren’t given menus when we were seated. Our appetizers came out fast but then we waited over a hour for our food even while 6+ tables around us came and went, including tables that came in long after us. Every time our waitress came around it was then 20 minutes before we saw her again even when we were asking for refills. We were there for 2.5 hours and ended up not even having time to eat the cake we brought to celebrate someone’s birthday.
    

    Buca di Beppo - Castleton SquareResponded on 28 March 2024

    We're truly sorry to hear about your disappointing experience. It's unacceptable that you had to wait so long for service and that your special occasion wasn't properly celebrated due to the delays. If you would be willing to further discuss your experience with our senior management, please contact us at bucadibeppo.co m/contact to provide your name, phone number and include the details of your experience. Upon receipt of your information, a member of our team will reach out to you directly.
    

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