Burntwood Tavern - Westlake

Review summary

1. J

   Jessica

   Cleveland

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   I don’t think a table was ready so they put us at a high top in the bar. No one came to our table for 20 minutes. And that was after asking the bartender where our server was and asking the hostess. We were passed off between 3 different waitresses. Took 30 mins just to get waters. Apparently the kitchen was behind… we had about 10 mins to eat bc we had to leave for our event.
   

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2. L

   Lynn

   New York City

   3 reviews

   4.0

   3 reviews

   Dined on 5 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was good-table was sticky and didn’t seem well kept but we enjoyed.
   

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3. CH

   CharityH

   Cleveland

   4 reviews

   5.0

   4 reviews

   Dined on 4 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Everything was great. The service was and food were great.
   

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4. V

   Van

   Cleveland

   22 reviews

   vip
   5.0

   22 reviews

   Dined on 12 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was relatively slow in here. We weren't even asked if we had reservations. I like it when restaurants are slow because then I assume I'll have good service. And I did! We started with 1 waitress, but then she came over & said a different lady is taking over. Cool. We had several drinks and appetizers, and everything came out very quickly. Our new waitress was Kathy. She was an older lady and a smooth talker and loved to talk about her experiences waitressing at other establishments. 🤣 She's messed up a few times but owned it. I appreciate good service and accountability and Kathy did both. Food was good. Every single entree we ordered was enjoyed immensely. I had a few margaritas but I'm sure that didn't sway my opinion at all 🍹
   

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5. c

   chris

   Naples

   18 reviews

   5.0

   18 reviews

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, prices, and service. Happy hour is fantastic.
   

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6. J

   John

   Cleveland

   1 review

   2.0

   1 review

   Dined on 28 September 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Service was absolutely horrible. We order a appetizer at 7pm. We received it at 7;45pm. We then received our entrees at 8;15pm. The place was not crowed at all, a lot of staff walking around but it seem our server was handling everything. It was so bad it was funny. We will not be going to this location again.
   

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7. S

   Sharon

   Cleveland

   47 reviews

   5.0

   47 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Despite being challenged with an obvious high school homecoming event the staff was fantastic. Since our party didn’t have any time constraints we enjoyed the time together and the food was great. Hats off to the staff that was definitely challenged tonight!
   

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8. R

   Rebecca

   Cleveland

   58 reviews

   4.0

   58 reviews

   Dined on 25 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We asked for a quiet booth to discuss business issues. Got it. I asked to trade fries and slaw for green beans. Got it. I ordered a drink just a few minutes before happy hour ended. Got it. Nothing outstanding about this place but everything as it should be.
   

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9. N

   Nathaniel

   Cleveland

   1 review

   5.0

   1 review

   Dined on 16 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I went for our wedding anniversary and it was fantastic! Our servers name was Spencer and he was amazing, kind, and very fast! 10/10 service. It was quick, affordable, and delicious! The restaurant is clean and looks amazing inside and out! The only thing that I can think to say that is remotely negative is that our table was quite sticky. But, other than that it was a wonderful experience, and we will for sure go back!
   

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10. OT

    OpenTable Diner

    Cleveland

    10 reviews

    5.0

    10 reviews

    Dined on 22 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    We dined as a group of six. Everyone enjoyed the experience. Great food. Excellent service. Will definitely choose Burntwood Tavern again!
    

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