Cala Scottsdale

Review summary

1. L

   Lucie

   VIP

   Phoenix

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   Right next to our table they felt a need to do curtin/sliding glass wall maintenance almost knocking heater into us. Sat us out side in 59 degree weather when tables were available inside.
   

   Cala ScottsdaleResponded 1 day ago

   Dear Lucie, Thank you for sharing your experience with us. I’m truly sorry for the discomfort caused by the maintenance and the seating arrangement during your visit. This does not reflect the high standard of hospitality we strive for. Please reach out to our manager through our website or call us so we can make it right. We hope you’ll give us another opportunity to provide you with a better experience. The Cala Scottsdale Team
   

   Is this helpful?

2. k

   kiesha

   Phoenix

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   We waited 20 minutes before a server came to our table. The food was mediocre.
   

   Cala ScottsdaleResponded 2 days ago

   Dear Kiesha, thank you for sharing your feedback. We’re truly sorry to hear about the delay in service and that the food did not meet your expectations. This is not the experience we aim to provide, and we’d love the opportunity to make it right. Please reach out to our manager through our website or by phone so we can learn more and address your concerns. Warm regards, The Cala Scottsdale Team
   

   Is this helpful?

3. D

   Dimmonic

   Phoenix

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was super friendly. it was my first time there and we went for my birthday brunch. the entire party had a great time and food was great! we said we would come back again for sure. Loved It !
   

   Cala ScottsdaleResponded 2 days ago

   Dear Dimmonic, thank you for the kind words and for celebrating your birthday with us! It sounds like you had a great experience, but we noticed the 1-star rating. If there’s anything that didn’t meet your expectations, we’d love to hear more so we can make things right. Please feel free to reach out to our manager through our website or by phone. We hope to welcome you back soon! Warm regards, The Cala Scottsdale Team
   

   Is this helpful?

4. S

   Sydney

   San Diego

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Restaurant was noisy so wouldn’t recommend if you want an intimate date night. The food was incredible and the drinks were great. Service was amazing!
   

   Cala ScottsdaleResponded 2 days ago

   Dear Sydney, thank you for sharing your feedback. We’re thrilled you enjoyed the food, drinks, and amazing service! We understand the noise level might not have been ideal for an intimate date night and appreciate your input. We hope to welcome you back for another visit soon. Warm regards, The Cala Scottsdale Team
   

   Is this helpful?

5. A

   Amanda

   Phoenix

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful food, drinks, and top-notch service! Second time here and will be back many times for sure! Mango cocktail is so good and I had the beets and burrata app as my meal and was light and tasty. My husband had the Calabrese pizza and loved it too!
   

   • 

   Cala ScottsdaleResponded 2 days ago

   Dear Amanda, thank you for your wonderful review! We’re delighted to hear you enjoyed the mango cocktail, the beets and burrata, and your husband loved the Calabrese pizza. It’s always a pleasure to have you with us, and we look forward to welcoming you back many more times! Warm regards, The Cala Scottsdale Team
   

   Is this helpful?

6. L

   Liam

   Phoenix

   1 review

   3.0

   1 review

   Dined on 12 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   All of our pastas came out cold, and our service did not touch the table for the last 45 minutes of the meal
   

   Cala ScottsdaleResponded 5 days ago

   Dear Liam, Thank you for sharing your feedback. I’m truly sorry to hear about the cold pastas and lack of attentive service during your visit. This isn’t the experience we strive to provide, and I’d like to make it right. Please reach out to us through our website or call so we can learn more and address your concerns. We value your feedback and hope to welcome you back for a much-improved experience. The Cala Scottsdale Team
   

   Is this helpful?

7. R

   Rachel Roehr

   VIP

   New York City

   8 reviews

   3.0

   8 reviews

   Dined on 11 January 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Cute but… the waitress I had was very distracted. Didn’t get waited on for awhile then had to flag her down for refills and to even pay!
   

   Cala ScottsdaleResponded on 12 January 2025

   Dear Rachel, Thank you for sharing your feedback. While we’re glad you enjoyed the atmosphere, we’re sorry to hear about the service experience you described. This isn’t the attentive standard we strive for. Please reach out to our manager through our website or call us directly so we can learn more and make it right. Your experience is important to us, and we hope to welcome you back for a better visit. The Cala Scottsdale Team
   

   Is this helpful?

8. J

   Julie

   VIP

   Kansas City

   124 reviews

   5.0

   124 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great ambience great service. Highly recommend.
   

   Cala ScottsdaleResponded on 13 January 2025

   Dear Julie, Thank you for the glowing review! We’re thrilled to hear you enjoyed the food, ambiance, and service. Your high recommendation means the world to us, and we can’t wait to welcome you back for another fantastic experience. The Cala Scottsdale Team
   

   Is this helpful?

9. J

   Josephine

   Baltimore

   1 review

   1.0

   1 review

   Dined on 11 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Music too loud had to scream, server took Forever on everything. It was my birthday and she only checked on everyone else on the table except me. Hostess told us our table “was outside on the left” except when approaching the table everyone said they were walked to their table but we weren’t walked. I never ate any of my food only for the server to ask how the other side of the table was doing the whole time. It took forever to get one extra chair at our table for 9 ppl even when I called 2 hrs ahead to correct to 9 people instead of 8 for one extra chair. We had to wait and stand while everyone was there at the table for the chair I called 2 hrs ahead for. Horrible service, hostess don’t listen, server was slow and petty, kitchen was hit or miss depending on what you order. Pasta was hard no one at the table could chew it and everyone’s food was cold.
   

   Cala ScottsdaleResponded on 11 January 2025

   Dear Josephine, I’m truly sorry to hear about your disappointing birthday experience with us. It’s unacceptable that we fell short in so many ways, from seating to service to the food quality. Your special day should have been handled with much greater care and attention. I’d like to learn more and make this right—please reach out to our manager through our website or by giving us a call. We sincerely hope to have the opportunity to make it up to you. The Cala Scottsdale Team
   

   1 person found this helpful

10. S

    Susan

    VIP

    Little Rock

    6 reviews

    1.0

    6 reviews

    Dined on 11 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    We booked an indoor table and when they sat us, the table was outside by busy road. When I told the receptionist that I had booked inside, she said “ well, when you book on OpenTable, it doesn’t show us if you want inside or outside.” of course, they could not accommodate us with what we had booked. Very disappointing since this time of season is so busy everywhere else. I would never recommend this restaurant.
    

    Cala ScottsdaleResponded on 12 January 2025

    Dear Susan, Thank you for sharing your experience. I sincerely apologize for the miscommunication regarding your reservation and the inconvenience it caused. This is not the level of service we aim to provide, and your feedback is invaluable for helping us improve. Please reach out to our manager through our website or give us a call so we can make this right. We’d appreciate the opportunity to restore your trust. The Cala Scottsdale Team
    

    Is this helpful?