CAÑA - Fairmont El San Juan Hotel

Review summary

1. J

   Jennifer

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   This was the slowest service I have ever had at a restaurant. There was one server for way too many tables. We waited 50 minutes from the time we sat down to when we got our cocktails. The appetizers came and were finished before we got the drinks! And then when we ordered wine, it took forever to come, arrived after we had finished our entrees. The food was good, but it was such a disappointing and annoying meal due to the lack of service. They need to hire more people.
   

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2. J

   Justin

   VIP

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food. Menu was a little restricted but what they served was quality for the most part.
   

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3. C

   CINDY

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Service was not good and food was overcooked. My husband ordered a salad it came out with mine & my son’s meal. Our drinks didn’t come until after our entrees. The waitress asked if we wanted desert and my husband never got his entree, when he did it get was dry.
   

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4. S

   Shakille

   Caribbean

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   The food was cold and not memorable. The drinks were good and the service was nice also.
   

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5. D

   Dog

   New York City

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   We ordered drinks, apps, sides and main courses and left hungry. Well over priced based on quality of food flavors and preparation. $50 Pork chop very thin cut and over cooked/dry. $45 sword fish was also petit and dry. Tostones had no flavor, dipping sauce tasted like ketchup. Salads, fish pancakes and crudo were ho hum. Any way over priced for portion sizes. We would have ordered more food but decided to get a second meal at Lupi around the corner. Our waiter was a little passive aggressive and I think he would have made ordering more entrees uncomfortable. Location and Atmosphere were very nice, but I can't recommend to waste money on a blah meal when many better options in San Juan.
   

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6. E

   Evelyn

   VIP

   Caribbean

   18 reviews

   5.0

   18 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Muy buena la comida, el ambiente y el servicio 🫶 Recomendado 👍🏻
   

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7. K

   Kristin

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meal was fantastic. We had the salmon w chickpeas and the lobster soup. Both were delicious. Our waiter was also very accommodating. My mom had a sore throat, so he brought her some chamomile tea with sliced lemons and a little jar of honey, and some cream. He was very attentive throughout the whole meal. Food came on time. It was hot. It was divine. The salmon was cooked to perfection. Could not have had a better meal here at the Fairmont.
   

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8. A

   Alicia

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful restaurant,amazing ambiance, great food and service.
   

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9. G

   Grace

   Caribbean

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 5
   3. Service 2
   4. Ambience 3

   Siento que el valor de la experiencia fue demasiado alto como para la poca comida que sirvieron. La comida estaba exquisita pero cuando separé la comida y pagué el dinero decía que el costo incluía los impuestos y tal y terminé pagando demasiado. Creo que deben especificar que el costo que se paga aquí en la app es un hold y que en el restaurante es que vas a pagar. Eso me tomó de sorpresa porque pensé que ya había pagado por la experiencia. A demás reservé una mes dentro la cual no había disponible a la hora que reservé y terminamos esperando en la barra. La mesera se tardaba demasiado y el restaurante no estaba lleno.
   

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10. S

    Sonja

    VIP

    Caribbean

    3 reviews

    1.0

    3 reviews

    Dined 5 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    El servicio estuvo algo más que deficiente en todos los sentidos un menú mal presentado, mal confeccionado y muy lejos de las expectativas que uno tiene para una noche romántica y en un hotel. En general fatal. Y me trajeron la cuenta equivocada para colmo.
    

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