Caramella - Planet Hollywood

Review summary

1. S

   Sarai

   Los Angeles

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   On time for our reservation & told to wait 15-20 min for our table. Seated after almost 30 min, given menu & had to wait for cocktail menu for 10 min. Ordered drinks & meals. They ran out of an entree so at this point we skipped on food & decided to order drinks & an appetizer. Our server was very kind & understanding. The manager seemed to be strolling around the restaurant. The table next to us had the bill covered by the restaurant. The cocktails we order were much more expensive than there specialties cocktail. Spent almost $80 for bread & 2 drinks. Never again.
   

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2. T

   Tim

   VIP

   San Diego

   97 reviews

   5.0

   97 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was outstanding. We had the bone marrow surf and turf which is reason to come back. Wonderful and I highly recommend. Then we split the 1/2 pound king crab scampi and 20 oz bone in ribeye and mascarpone creamed spinach. Ordered the ribeye medium rare and was a bit over but not enough to send back as it was very flavorful. Spinach was delicious. Service was a bit of a disappointment. My wife’s cocktail had a string in it. Seemed like it was an inconvenience for our server when brought to his attention. Took way too long long for a remake and he made the comment about is it better without the string. All in all I will revisit because the bone marrow was awesome.
   

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3. t

   theresa

   VIP

   Chicago

   17 reviews

   1.0

   17 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   The food came out after 1 hour. The food was the worst italian you can imagine. I would not eat there again.
   

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4. E

   Erica Jane

   San Diego

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing! The service was great and the speakeasy in the back of the candy store was sooo cool!
   

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5. A

   Andre

   Chicago

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and energy was great. It took a while for the food to be serve though.
   

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6. A

   Alma

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Michael and his team were amazing. Food was delicious!
   

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7. B

   Brian

   Phoenix

   39 reviews

   5.0

   39 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   After they tried to seat us at a tiny table in the lounge, we asked to be seated on the patio. A short wait, and then seated at a great table. Food was delicious, service a bit slow, but overall a great dinner.
   

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8. B

   Brian

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Worth it. Will return. Server Michael was excellent.
   

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9. J

   Jacob

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place was absolutely amazing!! First, the food was a good portion size and flavors were top notch. I had the best cheesecake of my life here and I know cheese cake, from baking it to different flavor/texture combinations so great job. Michael was our server and he did a phenomenal job. Knew the menu and was honest with his thoughts on certain dishes he would recommend with what we were wanting which was pasta. Highly recommend this place for a dinner date. Definitely coming back here.
   

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10. R

    Rafael

    Fort Lauderdale

    4 reviews

    3.0

    4 reviews

    Dined 2 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 5

    Food was excellent the best chicken Parm ever had. The issue was service had reservations and still had to wait. Also good took forever to get and the server was very nice but would disappear and be waiting for her to appear dinner took over 2 hours. Beautiful place just needs more work on customer service side.
    

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