Caramella - Planet Hollywood

Review summary

1. S

   Scott VIP

   Kansas City15 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent date night place . Food and service was great.
   

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2. C

   Carol

   New York City4 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Atmosphere was nice and our waiter was wonderful. Thought their $30pp to eat on the patio was a bit over the top since it was applied towards food … just a charge and it was a Monday the restaurant was not even half full. I can see a charge on busy evenings. My boyfriend was offered a side of pasta with his dinner as it was ala carte, his side and my entree were the same small size and we were charged the same price for both. I completely understand ala carte but don’t sell it as a side… and charge as an entree. Vegas offers a millions eating options, we are well aware of the prices of where we choose to eat. So in my opinion if your going to spend the money…don’t put this establishment on the “must go to” list
   

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3. T

   Thomas

   Orlando13 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service. Calamari was the best we ever had.
   

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4. T

   Terrie

   Los Angeles6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our first visit was very nice, staff was very professional, food was excellent.
   

   Caramella - Planet HollywoodResponded 3 days ago

   Hey Terrie, We're thrilled to hear that you had a great first visit to Caramella - Planet Hollywood! It's wonderful to know that our team's professionalism and the quality of our food impressed you. Your kind words truly mean a lot to us. We look forward to welcoming you back for another excellent dining experience soon. Regards, The Caramella Team
   

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5. OT

   OpenTable Diner

   Chicago1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 2

   Good was good but way overpriced. I would not go back again. Better values elsewhere.
   

   Caramella - Planet HollywoodResponded 3 days ago

   Hi, thank you for taking the time to share your feedback. We're sorry to hear that you found our prices to be higher than expected. We appreciate your comments and will definitely take them into consideration. We hope you will reconsider and give us another chance to serve you better in the future. Best, The Caramella Management Team
   

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6. S

   Stephanie VIP

   Las Vegas81 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good. Polenta amazing. Could have used a salad option on the menu. The bar drinks were terrible- who serves a Moscow mule in a clear cup with big ice? Not a good balance of vodka and ginger beer. Tasted like a free drink at tables not a $25 cocktail.
   

   Caramella - Planet HollywoodResponded 3 days ago

   Thanks for the feedback, Stephanie! We're glad to hear that you enjoyed our polenta . We're sorry to hear about your disappointment with our bar drinks. We aim to provide a balance of flavors in our cocktails, and we'll certainly take your feedback into consideration. We appreciate your honesty and hope to serve you better in the future. Best regards, Caramella Management Team
   

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7. K

   Kayla

   New Orleans1 review

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The vibe and everything was nice the menu and options seemed limited and not complete. The waiter was amazing and the view was perfect I ordered the salmon and it came on top of sliced zucchini and my husband ordered stuffed Parmesan chicken and that is all that was on the plate no spaghetti or anything
   

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   Caramella - Planet HollywoodResponded 3 days ago

   Hi Kayla, Thank you for taking the time to share your review with us. We're glad to hear that you enjoyed the atmosphere and our waiter's service at Caramella - Planet Hollywood. We appreciate your comments about our menu and the zucchini dish. We strive to provide a complete dining experience and your feedback helps us do just that. We hope to have the pleasure of serving you and your husband again soon. Best regards, The Caramella Management Team
   

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8. OT

   OpenTable Diner

   Las Vegas1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 5
   3. Service 4
   4. Ambience 5

   Wayyyyyy over priced. The pasta doesn’t even allow you to add a protein. The view and the service were amazing. However the menu left a lot to be desired.
   

   Caramella - Planet HollywoodResponded 3 days ago

   Hey, Thank you for your feedback. We're glad to hear that you enjoyed our service and the view at Caramella . We're sorry to hear that our pricing didn't meet your expectations. We strive to provide a unique dining experience and your comments will certainly help us improve. Regards, The Caramella Team
   

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9. L

   Lisa VIP

   New York City27 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   To start on a good note the service was amazing. The food is average and very overpriced. $20 for a side of mashed potatoes. Crab legs were $69 and I was one half of a body already cut and says it’s king crab and it is definitely snow.
   

   Caramella - Planet HollywoodResponded 3 days ago

   Thanks for the feedback, Lisa! We're thrilled to hear that you enjoyed our service at Caramella, but we're sorry to hear that our food didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we continuously strive to improve our guest experience. We hope to have the opportunity to serve you again soon. Best regards, The Caramella Management Team
   

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10. CH

    CHRISTOPHERB

    New York City5 reviews

    5.0

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The view from the outside seating area was amazing overlooking the strip and Bellagio fountains. Service was outstanding and the food was to die for
    

    Caramella - Planet HollywoodResponded 3 days ago

    Thank you for your kind review, We hope to see you again. Warm regards, The Caramella Team
    

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