Carluccio's - Cambridge

Review summary

1. K

   Kevin

   Herefordshire

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Claudia was amazing. Great food. Great priced lunch menu. Perfect place to meet friends.
   

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2. C

   Chris

   London

   14 reviews

   3.0

   14 reviews

   Dined on 12 November 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   The wait time of nearly 20 minutes after arrival until somebody bothered to take our order was unacceptable. We were not even asked if we wished to have anything to drink while we chose from the menu. It appeared this location was chronically understaffed and the attitude of the staff was appalling, like they didn't care. As for the food, the standard was only fair, with portion sizes on the small side. I doubt we will visit this location again in the future, especially as there many more alternatives in the nearby area.
   

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3. E

   Elisabeth

   Cambridge

   1 review

   3.0

   1 review

   Dined on 8 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   The restaurant is a little “Tired”. Service slow and ravioli mostly pasta in a watery sauce.
   

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4. C

   Catherine

   Cambridge

   1 review

   4.0

   1 review

   Dined on 7 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was excellent however we had to ask three times for a jug of water. When not came to pay we were told that cash was not acceptable. We were not given any choice of alternative payment even though cash is legal currency in the uk. Perhaps it would be better if Carluccio’s policy was that card payment is preferred, rather than such a blanket ban on cash.
   

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5. L

   Linda

   Cambridge

   4 reviews

   4.0

   4 reviews

   Dined on 6 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Restaurant looking slightly shabby. Good service, prompt attention as we were on a tight time schedule pre theatre matinee. Food reasonable, nothing to dislike. Limited selection of soft drinks, no lime and soda as they didn't do cordials. Overall it was OK. Think other nearby restaurants might be better for us in future.
   

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6. S

   Sarah

   Norfolk/Suffolk

   3 reviews

   5.0

   3 reviews

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Ray was brilliant - he gave excellent recommendations on the menu and as it was a special birthday he organised glasses of bubbly when we arrived. We will definitely be returning
   

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7. G

   George

   Dorset

   1 review

   3.0

   1 review

   Dined on 29 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although we booked a table we had to wait to be given a table food was a bit of a wait and when it arrived chips were cold when I was asked if everything was okay I told waitress about chips didn’t even get a sorry noticed the service charge was there though I normally have no problems at this venue but won’t be rushing back for lunch in the near future
   

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8. M

   Melinda

   Cambridge

   1 review

   3.0

   1 review

   Dined on 27 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   I have been a real Carluccios fan and love the Pasta Giardiniera with the spinach balls. Unfortunately the spinach balls have gone down in size and they are now minute. Service was awful today 27/11/24 in Cambridge. The 3 of us were seated but there were only two sets of cutlery. We decided on food but it took forever to take our orders. We really tried to get the waiters attention. It was very busy and some staff was running around but 3 of them were doing nothing g by the front counter. No staff was looking to a see if anyone needed something. Really poor service. There was no toilet roll in the loo. Ordered 1 cappuccino and 1 espresso before leaving. The cappuccino was very poor and it scolded my tongue. The espresso was just black coffee a percolator so we ended up taking it back and asked for a proper espresso. They apologised. Overall, I was very disappointed with carluccios today and thought that Mr Carluccio would’ve gone back to his grave seeing how his gem is being handled. Very sad 😔
   

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9. C

   Catherine

   Cambridge

   1 review

   5.0

   1 review

   Dined on 13 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely Italian menu with plenty of choice. The staff spotted that it was my birthday and came out with a delicious portion of tiramisu, complete with candle and singing! It was a lovely and unexpected touch :)
   

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10. R

    Russell

    Cambridge

    1 review

    5.0

    1 review

    Dined on 8 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Teatime booking, so the restaurant was fairly quiet. Service was attentive and friendly. We were not expecting "fast food" but our meals were presented within a reasonable amount of time. To us the food looked and tasted faultless, and having selected the three courses for £23 option, could not be criticised for value either. The team of servers appeared to have varying levels of experience, but it was pleasing to see them working well together to provide an overall excellent meal.
    

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