Casa Chow

Review summary

1. R

   Roman (Romeo)

   Brisbane

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Had a booking for two originally but got it changed for four. However they still couldn’t accept our party of four to seat at a big enough table for all of us. But other than that everything was perfect. (Dragonfruit cocktail was disgusting)
   

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2. K

   Kellie

   VIP

   Brisbane

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, great atmosphere and fabulous service.
   

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3. B

   Brett

   Brisbane

   1 review

   2.0

   1 review

   Dined on 15 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food was excellent. Service was average as it was very noisy and waitress had difficulty understanding orders Took over 30 minutes to pay account. Manager was not forthcoming to assist the waitress. QR code not scanning. Charged double the price for wine. Served 250ml glasses without asking and this was not an option on the menu. Additional items added to the account. Left with a bad taste
   

   Casa ChowResponded on 28 January 2025

   Dear Brett, Thank you for your review. We're sorry to hear the service you received was below our usual standard. We appreciate your feedback, and have passed this along to our restaurant manager for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. We would also be happy to provide a refund for any items accidentally put through your bill by mistake! Kindly contact us via the email below and we will arrange this for you straight away. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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4. S

   Shanela

   Brisbane

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   All the food we ordered were really salty but we were too hungry to have waited and so didn't want to send dishes back. Most of us did not finish our food.
   

   Casa ChowResponded on 19 December 2024

   Dear Shanela, Thank you for your review. We're sorry to hear the food you received was overly salty. This is not our usual standard, and we assure you if we were made aware of this on the night, we would have offered you a replacement meal or discount on your bill. We appreciate your feedback, and have passed this along to our head chef for review to ensure this never happens again. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email provided below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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5. A

   Anna

   Brisbane

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful little restaurant with nice food and interior. The service was fantastic.
   

   Casa ChowResponded on 9 December 2024

   Hola Anna, Thank you for your review. We're thrilled you enjoyed your dinner! We hope to welcome you back again soon. With love, Team Casa
   

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6. R

   Rhiannon

   Brisbane

   1 review

   3.0

   1 review

   Dined on 30 November 2024

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food and venue was absolutely stunning. Meals came out in an extremely timely manner, but there was a long wait on drinks.
   

   Casa ChowResponded on 17 December 2024

   Dear Rhiannon, Thanks for your review. We're sorry to hear you experienced long wait times for your beverages. We appreciate your feedback, and have passed this along to our restaurant and bar managers for review. The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this. We would love to hear more about your experience, and how we can continue to improve. Kindly contact us via the email supplied below. We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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7. R

   Rebecca

   Brisbane

   5 reviews

   5.0

   5 reviews

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our second time dining at Casa Chow... we loved it. Sadly some of the menu items we really enjoyed on our first visit were no longer on the menu at our visit less than two weeks later, but the food was still very tasty and service was very good. Thank you!
   

   Casa ChowResponded on 22 November 2024

   Hola Rebecca, Thank you for your review. We're thrilled you enjoyed your evening with us! Our menu changes seasonally, with the latest change happening last week. We value all guest feedback and would love to know which items from our Autumn/Winter menu you enjoyed most, and any feedback regarding our new Summer menu! Please contact us via the email address privately messaged to you and we will keep this in consideration for future menu updates! Gracias, Team Casa
   

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8. L

   Louise

   Brisbane

   3 reviews

   1.0

   3 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   They have the right ingredients to make it a good night out. Stuff ups with QR code ordering: didn’t know how to refund things. Wait for simple drinks for over forty minutes. Food came out twenty minutes apart. It made for a more stressful dining experience because of this. Would not go back
   

   Casa ChowResponded on 22 November 2024

   Hola Louise, Thank you for your review. We're very sorry to hear you experienced longer than usual wait times! The experience you describe is not inline with our sequence of service, and we are sincerely sorry you experienced this; these wait times should have been communicated to you, and you should have been offered something quicker while you waited. We are more than happy to organise a refund for you, for any items not received. Please contact us at the email address privately messaged to you, and we will action this straight away! We look forward to hearing from you, and hope to make amends. Thank you kindly, Team Casa
   

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9. J

   Jenny

   London

   2 reviews

   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive staff, comfortable and private seating and really tasty food. I also love that when I said it was my birthday as our dessert arrived the waiter came back with a birthday cake with candles and a sparkler. The shared menus were very good value. Highly recommend.
   

   Casa ChowResponded on 14 November 2024

   Hola Jenny, Thank you for your review. We're thrilled you enjoyed your birthday dinner, it was an honour to be apart of our celebrations! We hope to welcome you back soon. With love, Team Casa
   

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10. M

    Michelle

    Brisbane

    13 reviews

    5.0

    13 reviews

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    What a lovely night. The staff are friendly, service is fast and the food.... oh, the food is DELICIOUS! I could eat the XO Brussell Sprouts for breakfast, lunch and dinner! We'll be back. Thanks :)
    

    Casa ChowResponded on 8 November 2024

    Hola Michelle, Thank you for your review. We're thrilled you enjoyed your evening with us, we loved hosting you and look forward to welcoming you back soon! With love, Team Casa
    

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