Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. B

   Brian

   VIP

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast- quiet, relaxing and delicious. Taylor was our sever and she was fantastic.
   

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2. B

   Brian

   VIP

   Orlando

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience. We did a little staycation and redeemed some Marriott points for a night over winter break. Excellent food and service. Juan Pablo and Troy were attentive, kind, and wonderful servers. Can’t go wrong with the Ritz.
   

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3. C

   Cheryl

   VIP

   St. Louis

   6 reviews

   5.0

   6 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Outstanding! We will go back with friends next time.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Hey Cheryl, we're over the moon to hear that you enjoyed your visit to Casa Don Alfonso - The Ritz-Carlton St. Louis! It's fantastic to know that our food, service, and value met your expectations. We're already looking forward to your next visit. Thanks for choosing us next time. Can't wait to serve you and your friends next time!
   

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4. K

   Kevin

   VIP

   Kansas City

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Really, really expected more. Server messed up order for soup. Did correct it and not charge me for it, but should not have happened in the first place. Recipe on main course was tasty, but a little on the tepid side?  Entree almost, almost cold.  I had to aggressively pursue drink refills which was surprising considering how little traffic in the restaurant on New Year’s Day. 
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for the review, Kevin. We're sorry to hear that your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis didn't meet your expectations. We strive to provide the best service and food to our guests, and it seems we fell short during your visit. We appreciate your feedback regarding the soup mix-up and the temperature of the entree. We'll certainly look into these matters to ensure we can do better. We're glad you enjoyed the main course and found value in your meal. We hope to have the opportunity to serve you again in the future. The Management Team
   

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5. D

   Denise

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A wonderful experience to start our New Year perfectly! The food was spectacular! I highly recommend.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for the review, Denise! We're thrilled to hear that you had a wonderful experience at Casa Don Alfonso - The Ritz-Carlton St. Louis and that our food was a hit. It's always a pleasure to serve guests like you, and we're glad we could make your New Year's celebration perfect. We appreciate your high recommendation and look forward to welcoming you back soon! Best regards, The Management Team
   

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6. C

   Chien

   St. Louis

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional services, excellent food, and outstanding ambiance! Really enjoyed the lovely evening at Casa Don Alfonso!
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for visiting us, Chien! We're thrilled to hear that you had an exceptional experience at Casa Don Alfonso - The Ritz-Carlton St. Louis. It's wonderful to know that you enjoyed our food and ambiance. We always strive to provide excellent service and we're glad we could meet your expectations. We appreciate your kind words and look forward to serving you again soon!
   

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7. F

   Fred

   St. Louis

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   We have been semi-regulars at Don Alfonso. Not any more... Had an early seating for New Years Eve. Prefix menu with wine pairings. We were early so they weren't in the weeds yet but the service was still awful. We had to ask four times for sparkling water. Wine pairings were brought LONG after the corresponding course. Food was sub-par. Zero hospitality. I have never been so disappointed.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Hi Fred, We're truly sorry to hear about your recent experience at Casa Don Alfonso. It's disappointing to know that we fell short of your expectations, especially on New Year's Eve. We understand how important timely service is, and we apologize for the delay in your wine pairings and the quality of our food. We also regret that our hospitality did not meet your expectations. We take your feedback seriously and will use it to improve. We hope you will give us another chance to show you the true Casa Don Alfonso experience. Best regards, Casa Don Alfonso - The Ritz-Carlton St. Louis Management Team
   

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8. M

   Missy

   St. Louis

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   The food was amazing but very disappointed with the service, very slow and not friendly. Front desk attendant was really great though.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Hi Missy, We're thrilled to hear that you enjoyed the food at Casa Don Alfonso - The Ritz-Carlton St. Louis. We always strive to provide our guests with an exceptional dining experience, and we're sorry to hear that your experience with our service didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we strive to improve our service. We hope to have the opportunity to serve you again soon. Best regards, The Management Team
   

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9. E

   Elizabeth

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 5

   Just ok...not much selection. Pasta and entree were worst thing on the buffet. Service was very good with JohnPaul being an excellent server but in my opinion skip the buffet and go out for a good brunch.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

   Thanks for visiting us, Elizabeth. We're sorry to hear that your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis didn't meet your expectations. We appreciate your feedback on our pasta and entree selection, and we'll certainly take it into consideration as we continually strive to improve our buffet offerings. It's great to hear that you found our service to be good, and we hope you'll give us another chance to impress you with our brunch offerings. Best wishes, The Management Team
   

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10. S

    Stan

    St. Louis

    15 reviews

    4.0

    15 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Had a very good Buffetfor breakfast. This is our way to start the new year that we try to do as close to NYE as possible. Love this place and will be going there again next year. Buffet was very good although not much of a breakfast eater. Good choices and the staff was excellent
    

    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded today

    Hello Stan, Thank you for choosing Casa Don Alfonso - The Ritz-Carlton St. Louis for your New Year's Eve brunch. We're thrilled to hear that you enjoyed our buffet and found it to be a good start to your new year. We're always striving to create a memorable experience for our guests, so your feedback about the breakfast portion is appreciated. We're looking forward to welcoming you back next year! Best regards, The Management Team
    

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