Casa Don Alfonso - The Ritz-Carlton St. Louis

Review summary

1. D

   Danielle

   VIP

   St. Louis

   25 reviews

   5.0

   25 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   The Ritz is always lovely. Brunch buffet was a little lacking today. Items low or out. For $42 should be full, hot and better items. Ambiance and brunch cocktails were awesome.
   

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2. C

   Catherine

   Chicago

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   We were not told until two hours before the reservation that it had been routed to the bar not the restaurant, so we were left completely unable to change our plans or find a nice place to go. The food was ok at best and our options were limited to pizza and salads. I had booked this as a special occasion for a family member and was extremely disappointed with their lack of attention. They did not try to accommodate us and basically said we could leave.
   

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3. C

   Caroline

   VIP

   Des Moines

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place knows more about bread than any place I’ve ever been. 10/10 delicious and fresh every time. Paris was a kind and attentive waiter and made sure I was never without warm bread.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Hello Caroline, We're thrilled to hear that you had such a wonderful experience at Casa Don Alfonso - The Ritz-Carlton St. Louis! It's wonderful to know that our bread made a positive impression on you. We take pride in our culinary expertise and strive to provide our guests with fresh and delicious meals. We're also glad that you appreciated our attentive service. Your kind words truly mean a lot to us. We look forward to welcoming you back soon! Best regards, The Management Team
   

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4. M

   Michael

   VIP

   St. Louis

   20 reviews

   5.0

   20 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great ambience, good service but overpriced on all accounts.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded 3 days ago

   Thanks for the feedback, Michael. We're glad to hear that you enjoyed the ambiance at Casa Don Alfonso - The Ritz-Carlton St. Louis. We appreciate your comments on our service and pricing. We always strive to provide the best experience for our customers and your feedback helps us improve. We hope to welcome you back soon.
   

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5. A

   Angela

   VIP

   Lake of the Ozarks

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter, Paris was as exceptional as our food.
   

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6. A

   Amber

   St. Louis

   3 reviews

   3.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Atmosphere was great, Santa experience with the face paint was fun for my daughter. The buffet however, subpar for the price paid. Food was cold and we were a bit surprised lattes and cappuccinos weren’t included in the cost, I understand alcohol being extra but for $500 for 4 people to eat (and my 5 year old ate 3 chicken strips in total) . This was our second time booking Brunch with Santa and will be our last, at least for any buffet style events. A shame, really, as the Santa and Mrs. Clause couple were just perfect and so super sweet. Had high hopes but unfortunately I cannot recommend a buffet style meal here.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on 9 December 2024

   Thanks for the feedback. We're glad to hear that you enjoyed the atmosphere at Casa Don Alfonso - The Ritz-Carlton St. Louis, and the face paint experience for your daughter. However, we're sorry to hear that our buffet fell short of your expectations. We understand that the food temperature and pricing were not to your liking, and we appreciate your honesty. We'll certainly take your comments into account as we strive to improve our buffet offerings. We hope you'll reconsider and give us another chance to provide a better dining experience. Best regards, Casa Don Alfonso - The Ritz-Carlton St. Louis Management Team
   

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7. B

   Betsy

   St. Louis

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful holiday celebration and the food was delicious!
   

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8. T

   Tim

   St. Louis

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best seat in the restaurant is at the chef’s table—it’s watching magic in motion.
   

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   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on 9 December 2024

   Hello Tim, Thank you for the fantastic review and for rating us so highly! We're thrilled to hear that you enjoyed the view from our chef's table. We strive to create a magical dining experience for our guests, and it's wonderful to know that we succeeded. We appreciate your kind words and look forward to welcoming you back to Casa Don Alfonso - The Ritz-Carlton St. Louis soon. Best regards, The Management Team
   

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9. J

   Jessica

   St. Louis

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   My group and I enjoyed the atmosphere of Casa Don Alfonso, however, the apple pizza was less than desirable. The dessert needed less cream and more apple flavor in the crust and base, other than that we had a good time.
   

   Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on 9 December 2024

   Thanks for the feedback! We're thrilled to hear that you and your group had a great time at Casa Don Alfonso. We're sorry to hear that the apple pizza didn't meet your expectations. We appreciate your suggestion on the dessert and will definitely take it into consideration. We hope to have the opportunity to serve you again soon and provide you with a better experience. Best, The Management Team
   

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10. C

    Christie

    Orlando

    1 review

    2.0

    1 review

    Dined on 7 December 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3

    Overpriced flat bread pizza and salad that was soggy
    

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    Casa Don Alfonso - The Ritz-Carlton St. LouisResponded on 9 December 2024

    Hello Christie, We're sorry to hear that your experience at Casa Don Alfonso - The Ritz-Carlton St. Louis didn't meet your expectations. We're always aiming to provide our guests with a memorable dining experience and it seems we fell short this time. We take your comments about our food seriously and will use them to improve. We hope you will give us another chance to impress you with our quality. Best regards, The Management Team
    

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