Casa Virginia Mónica Patiño

Review summary

1. E

   Ella

   Seattle

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AMAZING dinner, our favorite that we had in Mexico City. The staff was so kind and attentive, and they gave us complimentary dessert and champagne for our anniversary. Loved this spot.
   

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2. R

   Ricardo

   Mexico City

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   A mi parecer la comida esta rica sin embargo mis expectativas estaba mas arriba de lo que me dieron de comer. La atención es muy buena. Creo que la comida no me sorprendió. Cualquier otro restaurante sin tener estrellas puede mostrar igual o superior comida.
   

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3. D

   Daniella

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   In the reservation I asked to have champagne brought to the table for our arrival. They did bring champagne - but it was an entire bottle of Moet that they opened on our behalf without explaining that there was an expectation that we’d have to pay for the entire 2800 peso ($150) bottle. They didn’t communicate any of this to us and when we tried to explain that we only wanted one glass per person (2) at the beginning of the meal they acted like they couldn’t accommodate because they don’t serve by the glass. Our server also pushed multiple dishes on us before we even had time to view the menu. We prefer to share dishes but he ordered two of an appetizer we agreed to try without asking. The food was good but not spectacular. We ultimately had a different server for the rest of the evening who was lovely, but the beginning of the experience and the ridiculous cost was enough to sour the dinner for us. We came ready to experience a meal and were prepared to splurge for our anniversary, but we felt very taken advantage of by the first server. As someone who has worked in the service industry for years - this was not right.
   

   Casa Virginia Mónica PatiñoResponded 3 days ago

   Thank you for sharing your experience with us. We sincerely regret the confusion during your recent visit. It was never our intention to take advantage of you, especially on such a special occasion as your anniversary. After reviewing your reservation, we understand there was a misunderstanding regarding the champagne service. We’re sorry for any discomfort caused by how the service was handled at the start of your dinner. While another team member improved your experience, we understand the initial service impacted your celebration, and we sincerely apologize. We’d love the chance to welcome you back and have prepared a courtesy for your next visit. Please contact me at gerencia@casavirginia.mx to arrange the details.
   

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4. F

   Fernando

   Mexico City

   7 reviews

   vip
   2.0

   7 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   El servicio fue muy lento. La comida, coincido con los que comentan por aquí que es desabrida y falta de sal. El ambiente es muy ruidoso, si se está buscando para ir en pareja. Mientras estábamos terminando de comer, los meseros se pusieron a mover mesas, que volaban por encima de nuestras cabezas, tiraban los vasos de las velas al piso, movían sillas. Nunca entendí para qué, dado que ya no había otro turno de cocina. Nada recomendable.
   

   Casa Virginia Mónica PatiñoResponded 3 days ago

   Lamentamos sinceramente que su experiencia no haya estado a la altura de sus expectativas. Apreciamos que se haya tomado el tiempo para compartir sus comentarios, ya que nos ayudan a identificar áreas donde debemos mejorar. Nuestro objetivo es crear un ambiente agradable para todos nuestros comensales, y claramente en esta ocasión no lo logramos. Revisaremos los estándares en cocina para garantizar que los platillos cumplan con los más altos niveles de sabor y calidad. Nos encantaría la oportunidad de recibirlo/a nuevamente y ofrecerle la experiencia que merece. Si decide visitarnos otra vez, por favor no dude en contactarnos directamente para asegurarnos de que su próxima visita sea memorable por las razones correctas.
   

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5. C

   Carlos

   Mexico City

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excelente menú , precio vs calidad 100% Buen servicio por el personal
   

   Casa Virginia Mónica PatiñoResponded 3 days ago

   Muchas gracias por tu comentario Carlos. Agradecemos que te tomaras el tiempo de evaluarnos. Te esperamos pronto de nuevo.
   

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6. R

   Ryan

   Detroit

   3 reviews

   3.0

   3 reviews

   Dined on 18 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Our steaks and French onion soup were alright but felt that most of our food needed more salt.
   

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7. M

   Mónica

   Monterrey

   1 review

   5.0

   1 review

   Dined on 14 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Muy buena experiencia. La comida y los platillos de temporada están muy ricos y al celebrar un cumpleaños nos sorprendieron con un pastel.
   

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8. G

   Guillermo

   Mexico City

   1 review

   vip
   5.0

   1 review

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Comida de calidad y sabor excelente, con un gran servicio por parte de Eugenio y su equipo.
   

   Casa Virginia Mónica PatiñoResponded on 12 November 2024

   Muchas gracias por tu reseña Guillermo, esperamos pronto poder verlos de nuevo.
   

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9. T

   Teodoro

   Mexico City

   17 reviews

   5.0

   17 reviews

   Dined on 16 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Siempre bueno y con ganas de repetir. El servicio bien y la comida mejor.
   

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10. B

    Brian

    Chicago

    56 reviews

    3.0

    56 reviews

    Dined on 7 October 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    By far, the best dish to arrive at our table was the lamb shoulder. Great flavor and just the right amount of spice. Perfect for sharing. Add roasted tomatoes to your order to pile on the corn tortillas. A great compliment! Skip the mushrooms ceviche.
    

    Casa Virginia Mónica PatiñoResponded on 9 October 2024

    Thank you for taking the time to share your experience with us! We’re delighted that you loved the lamb shoulder and appreciate your recommendation to add roasted tomatoes – we agree, they’re the perfect match. We also value your feedback on the mushroom ceviche and will take that into consideration. Regarding the service, we sincerely apologize if it felt overbearing. We strive to provide attentive service, but your comments are important to us, and we'll work on finding the right balance to ensure a more relaxed and enjoyable atmosphere. We hope to welcome you back soon and offer a more comfortable dining experience!
    

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