Chado Tea Room - South Bay

Review summary

1. C

   Channon

   Orange County

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I visited for afternoon Sunday tea for my 31st birthday and originally made a reservation weeks in advanced for 6 guest. A few days before my reservation I called the tea room to confirm my reservation and to add additional seats and a highchair. Over the phone, the representative agreed for 10 guest total, however just an hour before my reservation I called again to confirm, and no one knew what I was talking about lol. He even questioned if my reservation was even made. The atmosphere of the business is amazing, great for photos and the sandwiches and tea were delectable as well! However, the service especially in the beginning of my birthday reservation was so off putting. The manager snapped at my guest when they asked for a menu (very rude), and was flustered adding chairs despite my sincerely apologetic reminders. This made me very sad because we all were so eager to patron and I thought everything as a whole would be more welcoming. The afternoon tea is a set price and that could’ve been reiterated to my guest more pleasantly. It was between this establishment and a different place in Pasadena and I’m not totally sure if I made the right call. My party was dressed exquisitely on theme for a tea house, and the servers did attempt to make up for the indifference from the beginning by being sweet, so thank you. Regardless, my friends and family had a great time because we made it great. The service overall could’ve been better/more welcoming from the start.
   

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2. C

   Cheylynne

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Been a handful of times. The food is fair but the sweets are lacking. The service is always unsatisfactory. I understand a slow experience but there’s a lack of quality of service. Never bringing cream for tea or inquiries whether you want cream/sugar. Never bringing or offering water. This last time there was a man dressed like a woman and I was there with young children. Some patrons are probably fine with that but I don’t see my family returning. I wish it had a better experience because the area is lacking in casual tea rooms. Plenty of more elegant options though.
   

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3. D

   Dawn

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 14 February 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   They seemed understaffed... friday valentines day lunch. We were missing food but it took a cc long time to get and i didn't want to bother. The first order of tea was weirdly terrible. But they replaced it with a different one. We usually live chado in torrance, but they were really off that day. I appreciate that they didn't force you to do the valentines tea which was too expensive.
   

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4. L

   Libby

   Los Angeles

   5 reviews

   5.0

   5 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my Mother to celebrate her 72nd bday and she loved it. Will definitely return.
   

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5. D

   Debbie

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 11 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   There is so much that I love about this place. The ambiance is nice. Perfect for a quiet and cozy experience. I could make small criticisms but in comparison to the price of some, it is overall a great value for afternoon tea service. Aside from this, parking is free. Overall it was nice. My only real criticism is that they don't serve cream, honey or sugar with the tea service. They do have lots of cute teapots and accessories though. Overall a lovely place!
   

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6. D

   Denise

   VIP

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Service is extremely slow. It’s like they forget about you and you are left trying to flag them down a few times before they remember you’re there.
   

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7. D

   Daniel

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, friendly service and quiet ambience. 2nd time here and it has not been a disappointment!
   

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8. D

   Daphne

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had dined for a New Year’s Eve tea. The ambience, food, and service was lovely. I would highly recommend.
   

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9. r

   ron

   Los Angeles

   11 reviews

   5.0

   11 reviews

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife enjoyed the tea room as a surprise for her bday
   

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10. M

    Mary

    VIP

    Los Angeles

    12 reviews

    5.0

    12 reviews

    Dined on 26 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Fantastic place for tea! Love the teapots. The food and tea were fantastic and a great value.
    

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