Chalet

Review summary

1. C

   Candy

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This place is not a restaurant more like a mini club. I spent all of 20 minutes before me and my guest decided to leave and go to a Greek restaurant down the street. When we arrived we were pushed to take pictures we had to take and then later pay for. The waitress was a bit rude and the drinks were dive bar vibes not to mention they gave us plastic cups. The whole thing was a waste of time only come here if you want to drink and party. Do not eat here!!
   

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2. Z

   Zach

   Northern MI

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   Nothing stated that they didn’t serve food until 6pm. The music was too loud to hear yourself think and half the people around were drunk at 5:30. I am sure this place is good for drinks and parties but not for dinner with someone else.
   

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3. J

   Julia

   Chicago

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Scotti was excellent! She was so nice and made our night so much better. She had such a sweet personality!
   

   ChaletResponded 6 days ago

   Thank you so much for your kind words! We're thrilled to hear that Scotti made your experience special. She truly is a gem, and we’ll be sure to pass along your compliments to her. We look forward to welcoming you back for another wonderful evening!
   

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4. E

   Elvia

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food and drinks was soo good but the service was absolutely TRASH. The host wasn’t at the stand for about 15 minutes and then our actual server came to our table TWICE. Once was to take the order and second to give us the check. Didn’t get to order more drinks or anything, asked for water when we got the check since she never not once came to check up on us and it wasn’t busy. On top of that 20% automatic gratutity and 5% restaurant fee. Wayyyyy better spots around.
   

   ChaletResponded 6 days ago

   Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. While we’re glad you enjoyed the food and drinks, it’s disappointing to hear that the service didn’t meet expectations. We strive to provide attentive and responsive service to all of our guests, and it sounds like we missed the mark during your visit. We will definitely review your comments with our team to ensure we can improve in these areas. As for the automatic gratuity and restaurant fee, we understand how that can be frustrating, but it’s in place to support our staff and maintain the quality of service we aim to provide. We appreciate your perspective and hope you’ll consider giving us another chance in the future to show you the level of service you deserve.
   

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5. S

   Sangeeta

   Chicago

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 2
   3. Service 3
   4. Ambience 5

   We went for the Christmas party that we bought tickets to and it was so disorganized and no appetizers like ticket said.
   

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6. B

   Brittany

   New Orleans

   3 reviews

   1.0

   3 reviews

   Dined on 7 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Took us an hour to get cold nasty food! Would not recommend to anyone
   

   ChaletResponded 6 days ago

   Thank you for your feedback, and we're truly sorry to hear about your disappointing experience. We strive to deliver both great food and timely service, and it’s clear we fell short during your visit. An hour wait for cold food is unacceptable, and we understand your frustration. Please know we’ll address this issue with our kitchen and service teams to ensure it doesn’t happen again. We genuinely appreciate your comments, as they help us improve, and we hope you’ll reconsider giving us another chance in the future. Your satisfaction is very important to us.
   

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7. Q

   Qunina

   Las Vegas

   1 review

   5.0

   1 review

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It’s always a pleasure at Chalet & the food is soooo good
   

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8. T

   Theresa

   Atlanta Metro

   1 review

   4.0

   1 review

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Hostess was a little stand off ish . (Caucasian with freckles)
   

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9. M

   Michael

   Orlando

   11 reviews

   5.0

   11 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous brunch menu. Free champagne for the 11am hour!
   

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   ChaletResponded 6 days ago

   Thank you so much for your kind words! We’re thrilled you enjoyed our brunch menu and the complimentary champagne! It’s always a pleasure to offer a little something extra to kickstart the day. We hope to welcome you back soon for another fabulous brunch experience!
   

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10. T

    Travis

    VIP

    Nashville

    9 reviews

    3.0

    9 reviews

    Dined on 2 November 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    This could be a good place but from false ads to excessive service fees, it’s just not worth it.
    

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