Char - Jackson

Review summary

1. D

   David

   New Orleans

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   AJ was fabulous and the food was stellar as always.
   

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2. C

   Courtney

   Mississippi

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It was pretty good, food was good. The drinks was good serve was ok until the end.
   

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3. G

   George

   Mississippi

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   We were a table of 2 put between 2 large groups. Very close. We would have had a better experience in a booth.
   

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4. G

   Gary

   Mississippi

   8 reviews

   5.0

   8 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We ended up having to eat in the bar so open table cancelled our reservation since we would have to wait so long for our table…can I still get my open table rewards?
   

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5. R

   Reyna Corridori

   Mississippi

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I highly recommend the crab cakes and the fried oysters! Amazing! You won’t be sorry! Steaks were perfectly seasoned and prepared, the mashed potatoes were really good too. I wasn’t a huge fan of the sautéed mushrooms- they could have used a few more minutes of cooking and a little more seasoning, but they were not terrible. My son ordered the Ahi tuna and he really liked it. Nice wine list.
   

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6. R

   Robin

   Memphis/West TN

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Char is always good. Today they were crazy busy and missed a few things - service was very slow. Food was good and we’ll be back.
   

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7. L

   Lorri

   Mississippi

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The waiter rushed us and didn’t bring enough silverware. My son was eating ice cream with a knife. He never checked back.
   

   Char - JacksonResponded 7 days ago

   Hi Lorri, thank you for your recent visit to Char! I'm so sorry to hear about the lapses in service you encountered during your visit. This is certainly not the standard of service we strive to provide our guests, and I apologize for how your overall meal was affected. I understand our General Manager has reached out to you directly to rectify your visit. I'm hopeful we can show you a true Char experience soon! Thank you again for your patronage and review.
   

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8. K

   Kristi

   Mississippi

   2 reviews

   3.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our server was amazing. The food as ok. Steaks were undercooked and chicken piccata was bland. Caramel cheesecake was delicious. They should step up their menu. It's very limited and the food was mediocre.
   

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   Char - JacksonResponded on 16 December 2024

   Hi Kristi, thank you for joining us at Char! I'm sorry to hear that your meal fell short of expectations. We never want anyone to leave disappointed with their selections, and I regret that we missed the mark here. Please know that we're always happy to replace or take care of anything you don't absolutely love, as our goal is for every guest to receive a five-star experience. We hope you'll join us again in the future, and please do let us know if there's ever anything we can do to improve your experience in any way!
   

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9. J

   Jeff

   VIP

   Mississippi

   15 reviews

   4.0

   15 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Always enjoy eating at Char. We had to wait at our table for a few minutes before we were waited on. The restaurant wasn't crowded, just think the servers were confused on who would be waiting on us. After our waitress finally came over, service was great.
   

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10. R

    Rick

    Phoenix

    4 reviews

    3.0

    4 reviews

    Dined on 12 December 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 5

    The food was good but service very slow! Took a long time to get our main coarse and after we were all done it was a really long wait for the waiter to offer dessert
    

    Char - JacksonResponded on 12 December 2024

    Hi Rick, thank you for your recent visit to Char! It's a pleasure to hear that you enjoyed your menu selections, though I'm sorry to hear that you experienced delays throughout your meal. While our goal is to provide a nice leisurely dining experience, we never want guests to suffer from long wait times. Please accept our sincerest apology for any negative impact this had on your evening. Thank you for sharing your feedback so we can pass it along to our service team for improvement. We hope to see you back in soon for lunch, dinner, or drinks!
    

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