Char - Memphis

Char - Memphis reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Christian

   Memphis/West TN1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   It was average food at best and low value for the cost.
   

   Char - MemphisResponded today

   Hi Christian, thank you for your recent visit to Char. I'm sorry to hear that we didn't knock it out of the park with your meal! If you have specific feedback on the dishes you received that could help us determine what we could be doing better, we'd love to learn more from you. Thank you in advance for your time!
   

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2. T

   Tasheia

   San Francisco1 review

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   Service was terrible, our server had too many tables. Being it was mother day they should've been staffed properly. Usually at fine dining he server will clean the table with a scrapper before brining the dinner out. The table remained filthy from everyone sharing appetizers so it was crumbs scattered the entire time. My drink was terrible, had a bad smell as well, I sent it back and got wine.
   

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3. R

   Robert

   Memphis/West TN3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   It took an hour plus for my food to come out, but the server was ready good and gave us some bread while we waited. The atmosphere was really nice and clean 
   

   Char - MemphisResponded today

   Hi Robert, thank you for choosing to dine with us for Mother's Day. I'm so sorry for the long wait time you encountered and for how this negatively impacted your lunch! We strive to keep the dining experience moving along despite the volume of our restaurant, though it sounds like we fell short here. Your feedback is valuable to us so we can address this with our staff and improve; thank you for taking the time to share with us. I hope this will not deter you from a return visit. We would love to see you back in again soon.
   

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4. N

   Natasha

   Memphis/West TN1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent from beginning to finish.
   

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5. D

   Dionne

   Memphis/West TN18 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was an amazing total experience! It has been awhile since I have eaten at Char and I will not wait so long next time.
   

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6. J

   Jill

   Memphis/West TN12 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   While the food was decent (not stellar, not bad), the service was very poor during our latest visit. The restaurant was not incredibly crowded, yet the kitchen was clearly in the weeds. We only say our server about five times total, and we waited 15 minutes for him to even come to the table after we were seated. While drinks and salads came out in a reasable time frame, it took 50 minutes for our entrees to come out, and the server did not enter the order for one entree (it was comped). All-in-all, I'm not sure that we'll return to Char as the entire experience was subpar.
   

   Char - MemphisResponded today

   Hi Jill, thank you for your recent visit to Char. I sincerely apologize for the lack of attentive service you received throughout your dinner last weekend. We take pride in providing top-notch service to every guest, so it's disappointing to learn that we came up short here. Our General Manager has reached out to you directly via email to determine how we can regain your trust and patronage. Thank you for taking the time to share your feedback with us; I'm hopeful we can show you the quality experience we're fully capable of providing soon.
   

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7. L

   Lesa

   Memphis/West TN1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I enjoyed the ambience and service. The food was delicious.
   

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8. I

   Iyona

   Atlanta6 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service is amazing! My family always enjoys dining at Char!
   

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9. A

   Asia

   Memphis/West TN1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our servers were attentive and food was promptly delivered. Delicious.
   

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10. B

    Bill

    Memphis/West TN34 reviews

    3.0

    Dined on 29 April 2025

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    A very popular place but not overly impressed. Bucotini and shrimp over cooked in the carbonara. Others at our table liked the salmon and tuna. Not in a rush to go back.
    

    Char - MemphisResponded on 30 April 2025

    Hi Bill, thank you for joining us at Char! I'm so sorry to hear that your meal fell short of expectations. We never want anyone to leave disappointed with their selections, and I regret that we missed the mark here. Please know that we're always happy to replace or take care of any dish you don't absolutely love, as our goal is for every guest to receive a five-star experience. We hope you will join us again in the near future, and please do let us know if there is ever anything we can do to improve your experience in any way! Thank you again for your patronage and feedback.
    

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