Chart House Restaurant - Savannah

Review summary

1. M

   Melanie

   Los Angeles

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Honestly disappointed by our experience today. They were running seriously behind, even though we had made reservations. We had 6 different “servers” throughout the night with very intermittent service & long wait times. It was a lot of money for a mediocre pre-fixed menu & chaotic experience. Our Christmas dinner choices were between CH and red lobster; I think we made the wrong choice.
   

   Is this helpful?

   Report
2. C

   Christine

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress Christiana was very pleasant and professional. Our food was served hot and spaced nicely between appetizers and desserts. The food was delicious and the filet steak was cooked to our delight. I highly recommend the Chart House.
   

   Is this helpful?

   Report
3. M

   Madeline

   Washington DC

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent. We opted for prime rib and were not disappointed. Chart House lived up to previous ratings.
   

   Is this helpful?

   Report
4. Z

   Zach

   VIP

   Greater Boston

   242 reviews

   5.0

   242 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service was as fantastic as always when we visit the Chart House.
   

   Is this helpful?

   Report
5. A

   ARTHUR

   Coastal Georgia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   WE HAVE BEEN COMING TO THE CHART HOUSE FOR MANY YEARS, BOTH IN THIS LOCATION IN SAVANNAH AND IN OTHERS AROUND THE COUNTRY SUCH AS BOSTON, ANNAPOLIS AND WEEHAWKEN. TODAY'S MEAL WAS SPECIAL BECAUSE OF THE HOLIDAY AND THE QUALITY AND VALUE. WE CAN'T WAIT TO COME BACK.
   

   Is this helpful?

   Report
6. J

   Jordan

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 1

   Food and servers where fine, but got stuck in the bar area despite having a reservation. Area was not that nice, drafty with the door, and it felt like we were an afterthought as most of the attention was on the main portion of the restaurant.
   

   Is this helpful?

   Report
7. N

   Nicole

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 5
   4. Ambience 4

   We had reservation at 8:30pm and did not get seated until 9pm, then we did not get our food until 10pm. The food was not great and definitely not worth the cost. My daughter’s salmon was raw and pasta was not cooked long enough (crunchy). My salad was browning. The only thing good was the coconut shrimp appetizer and the New England Clam chowder. The server was amazing but food and wait was terrible.
   

   Is this helpful?

   Report
8. T

   Tony

   VIP

   Dallas

   28 reviews

   1.0

   28 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   When my family decided to meet in Savannah for Christmas there was no question where we would go for Christmas Eve dinner. I booked the reservation at the Chart House 45-60 days in advance. It was totally ruined by the arrogant, nasty, rude HOUSTON J. MURRAY. There was a limited menu which I do not recall it being posted when I made reservations. When I expressed my disappointment to the server she immediately asked if I wanted to speak to the manager (it must be common that guests at this restaurant are not happy based on how quickly she offered to send over the manager). General Manager HOUSTON J.MURRAY came over and was insistent that it was on the booking site and his voice and mannerism exuded disdain. I have been to Chart House all over this country, the most recent a fantastic experience at the Monterrey CA location. I’ve been to this one in Savannah probably 10 times over the last 15+years. I’m sure HOUSTON J. MURRAY has a place in the restaurant business but I’m thinking maybe a Waffle House or Kentucky Fried Chicken. You would think he could bring himself to say “I’m sorry there was a misunderstanding”. But he couldn’t bring his self-absorbed self to even go there. And I noted on Christmas Eve at 7:45 there were a number of empty tables. There may well be a correlation.
   

   1 person found this helpful

   Report
9. M

   Marc

   Tallahassee

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dined here Christmas Eve. The food was excellent, and the ambience is spot on where you can actually have a table conversation without yelling. Kudos to the Chart House for managing holiday bookings.
   

   Is this helpful?

   Report
10. A

    Andrea

    Coastal Georgia

    5 reviews

    3.0

    5 reviews

    Dined 1 day ago

    1. Overall 3
    2. Food 5
    3. Service 4
    4. Ambience 4

    Service was not up to par!! I’ve definitely had better! Very, very slow to get drinks and courses! I understand it was Christmas Eve, but still! Should have been better prepared! Prime Rib was cold but we dare not send it back! We were starving!
    

    Is this helpful?

    Report