Chart House Restaurant - Tower of the Americas

Review summary

1. S

   Shamee

   Houston

   2 reviews

   2.0

   2 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   I rarely leave reviews but where do I begin. My server Deemus was not very hospital and even took the liberty to hand write out on a piece of paper separate from the receipt, suggested tip amounts up to 25%. He also pointed out to us that he did that as if to suggest we wouldn't tip. It was very unprofessional. Also he brought out my lava cake desert with the word “congratulations” on it as I was celebrating a job promotion. It was spelled “congratulation.” It was also freezing cold in the restaurant. I was looking forward to having an amazing dinner here but between the ambiance, my borderline rude waiter, etc. It ruined the experience.
   

   Is this helpful?

   Report
2. E

   Ed

   VIP

   San Antonio

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The service was very, very slow . Our waiter was a very pleasant young man, polite and gracious. By his own admission he was new and inexperienced. The temperature was very cold inside, so food immediately lost its warmth. Mechanical problems prevented the restaurant from turning, which is one of the reasons we wanted to have dinner there.
   

   Is this helpful?

   Report
3. K

   Kimberly

   Houston

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I dined with my boyfriend on a Friday. I made a reservation and requested to be seated away from any children, as we wanted a romantic dinner. The experience was wonderful. The food and drinks were delicious, the service was on point, and the view breathtaking.
   

   Is this helpful?

   Report
4. M

   Mark

   VIP

   Houston

   18 reviews

   3.0

   18 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Potatoes were cold and fish was over seasoned. Revolving restaurant is not working. Fading pictures and lighting is strange with reflections. Tell Tillman to but done table lamps.
   

   Is this helpful?

   Report
5. G

   Gail & Brian

   San Antonio

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Located in the Hemisphere Tower, this restaurant is unique because of the revolving view as you are dining, having experienced and enjoyed this on all our past visits but last night was very disappointing. The restaurant was not revolving, we was told it was "broke". I think this is something that should be told to customers when they make reservations as that was the main reason we went. We had a guest with us who had never been there and again it was very disappointing to not get the experience of the revolving dining. In addition to that, half the restaurant has very cold seating while you can walk to the other half and it is warm and comfortable. My daughter and I both had on sweaters and were still very uncomfortable, and shivering for most of our meal, except when we got up for the restroom which is in the warm section of the restaurant. Overall I think if the tower is not revolving and areas of the restaurant has such varying degrees in temperature, it needs to be warned to the customer before they decide to make the trip.
   

   Is this helpful?

   Report
6. OT

   OpenTable Diner

   Washington DC

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   The tower was NOT turning due to repairs. No one mentions this when you make a reservation. The staff did not care that we did not get a revolving tower. Make sure you check to see if it is actually rotating if that is important to you. Otherwise its another ordinary chart house.
   

   Is this helpful?

   Report
7. R

   Rick

   VIP

   Los Angeles

   30 reviews

   5.0

   30 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for seeing sunset transition to the city lights. Great bar and awesome food.
   

   Is this helpful?

   Report
8. C

   Cristiano

   Yorkshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The whole experience has been great. Great service from Jeremy who has been very attentive and fun, the meal very tasty and well presented. Thanks to all the staff for making our anniversary dinner date unforgettable.
   

   • 
   • 

   Is this helpful?

   Report
9. M

   Michael

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First class service. A memorable night with my kids! Thank you!!!!
   

   Is this helpful?

   Report
10. C

    Chaofan

    Raleigh

    3 reviews

    2.0

    3 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 5

    While both food and service are great, we were very disappointed that the revolving restaurant wasn’t rotating, which is what we came to the restaurant for in the first place. We were also not notified about this before we showed up. Also, it’s no longer true that you could visit the observation deck for free after the dinner. Considering that the restaurant wasn’t rotating yet still wanted to charge additional $12 per person to go up the observation deck, I would say that this is not worth it. Call the restaurant beforehand to check that it is rotating on the day before you go!
    

    Is this helpful?

    Report