Citi Terrace

Citi Terrace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. h

   hayley

   Barcelona1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Food was good however took 45 mins to come out due to a “big table” booking. Had to ask several times for drinks, wasn’t very bottomless.
   

   Citi TerraceResponded 4 days ago

   Hi Hayley Thanks for taking the time to stop by and leave your feedback, I'm very sorry to hear that your brunch experience wasn't as good as it should have been. We try to ensure that all of our guests get prompt service irrelevant of any other bookings, our brunches are very popular and with a reasonable cocktail offering as part of the brunch, this can have an impact on the speed of service from the bar, I assure you that we will thoroughly look at the service on that day to highlight areas where we can improve. I'm glad to see the food was good at least, after it arrived. Thanks again
   

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2. m

   michelle

   Kent2 reviews

   4.0

   Dined on 5 April 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Lovely cocktails Great food Only downside is we r fast drinkers and had to ask for another drink each time
   

   Citi TerraceResponded 4 days ago

   Hi Michelle Thanks so much for the positive feedback, we do everything we can to ensure our very popular brunches are served as swiftly as can be done so I'm sorry to hear that we weren't as on the ball as usual. I'm certain we will be back to our usual level of service on your next visit.
   

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3. K

   Kirsty

   Kent2 reviews

   4.0

   Dined on 30 March 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was amazing but had a very long wait on food and wasn't overly busy .
   

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4. A

   Antony

   Kent4 reviews

   1.0

   Dined on 30 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We went to this restaurant 2 or 3 years ago and it was good but today was awful and we would not return. We went intending a have a nice family lunch for Mother's Day. On arrival, after a few minutes one of the two staff who appeared to be running the restaurant said to me, "are you okay?" Or words to that effect. I intended to reply "Yes thank you, we have a booking, the name is...". I did not complete the sentence before he turned his back on me and walked off, evidently with zero interest in our booking, who we were, seating is or anything else. It was really rude and embarrassing. After some more minutes the other man seated us. The table was directly under a speaker playing hard core nightclub music and nightclub volume and also gave us no children's menus. We waited for ages, looking around to try to get a waiter's attention to ask for children's menus and if the music could be turned down. We were just left. We moved ourselves to another table to see if that was quieter. This brought the waiter to us who asked us to move back to our original table. He said himself "I will turn the music down" without us even yet mentioning it so they must have already known it was not ideal. After a few minutes the volume was adjusted but seemed to go... up. It was louder! We felt we were clearly not wanted at this restaurant so left and went to another restaurant nearby.
   

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5. E

   Elias

   Kent1 review

   2.0

   Dined on 29 March 2025

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Not really a family restaurant, targeted more to younger clientele.
   

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6. TP

   TinaP

   Kent2 reviews

   5.0

   Dined on 22 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely time! Thank you 😊 will be back soon
   

   Citi TerraceResponded on 24 March 2025

   Hi Tina Thanks for the review, hope to see you back again soon.
   

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7. SC

   SamC

   Kent5 reviews

   4.0

   Dined on 8 March 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Bottomless brunch was ok but very slow on providing drinks.
   

   Citi TerraceResponded on 24 March 2025

   Hi Sam Sorry to hear the service wasn't as quick as it could have been, we are always looking at more ways to speed up our service, so will certainly take your feedback into consideration.
   

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8. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   staff are so sweet and make u very welcome. great vibes
   

   Citi TerraceResponded on 24 March 2025

   Thanks so much for the kind feedback, we look forward to seeing you all back again soon
   

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9. A

   Amy

   New York City12 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great experience as always. Super friendly staff, great atmosphere and fantastic food and drink!
   

   Citi TerraceResponded on 24 March 2025

   Thank you for taking the time to leave us 5 stars Amy, it's always appreciated. Hope to see you back at Citi again soon.
   

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10. L

    Liv

    Kent1 review

    5.0

    Dined on 22 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Sumit was amazing, great service always made sure me and my friend were being looked after !!!❤️❤️
    

    Citi TerraceResponded on 24 March 2025

    Sumit is always amazing, glad you guys had a great visit, we hope to see you back again soon.
    

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