Cobb & Co. Taupo

Review summary

1. V

   Victoria

   New Zealand

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   When we got to our booked table it hadn’t been wiped down, there was meat still on my partners menu. They didn’t have a few meals that were listed but we weren’t advised upon seating. The wings were really dry. The lady bringing our food out seemed rude and was carrying the kids deserts with her thumb in the end. Place looked run down an overall filthy. Rest of the food was ok, some over cooked but ok. The lady taking our order was lovely as well as the young man bringing our drinks. Very regretful having chose to go here over the Rotorua restaurant which is always fantastic in every way. I wouldn’t recommend and wouldn’t visit again.
   

   Cobb & Co. TaupoResponded 1 day ago

   Victoria, we appreciate your feedback and are sorry to hear about your experience. Cleanliness and quality are top priorities, and we will address these concerns with our team. Thank you for highlighting the positive interactions with our staff. We’re committed to making improvements moving forward.
   

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2. JP

   JoshP

   New Zealand

   2 reviews

   1.0

   2 reviews

   Dined on 28 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Group of 7 people Dining in at Cobb & Co Taupo on Saturday 28th December Food we did receive was good, unfortunately both my Wife & Daughter in Law never received their Main Meals, after asking 2 Waitress over a period of 45 Minutes where was the 2 Meals we finally got an answer from a 3rd Waitress whom stated that for some reason they had been forgotten, her blase' attitude towards the whole situation did not help & we seemed to be just flogged off, one of the 3 Waitresses even just put her head in her hands & then disappeared never to come back to us with any type of answer Both my Wife & Daughter in Law by this stage were over it & told the Waitress it was now too late as everyone else was well & truly finished eating, Both were offered either a Garlic Bread or a Dessert as some type of conversation "Really" Worth also noting during this time we also ordered Drinks/Cocktails which took 40 Minutes to get which was somewhat also frustrating as it wasn't busy at all. Again, we asked the Waitress how long the drinks were going to be but were told that we would be next, There was no one else waiting for Drinks & after the Waitress went up the Bar, the Drinks were made, Clearly, we again had been forgotten, On Leaving & paying on the way out the Male Receptionist was advised of the entire situation, he was also very Blase" in regards to the entire situation & when questioned by myself in regards to the fiasco he became quite rude & obnoxious All in all the Dining Experience was a shocker & beyond a joke, If I wanted to deal with a bunch of Clowns I would have gone to McDonalds
   

   Cobb & Co. TaupoResponded today

   Josh, we're sorry to hear about your experience at Cobb & Co Taupo. Your feedback is important, and we take these matters seriously. We’ll address the service issues with our team to ensure this doesn’t happen again. Thank you for sharing your thoughts with us.
   

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3. C

   Cheryl

   New Zealand

   1 review

   5.0

   1 review

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly and fast check in for our Xmas luncheon 👍Delicious buffet menu 😋 value for sure 😋 Would dine there again for Xmas 👌👍Thank you xox
   

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4. S

   Sophie

   New Zealand

   1 review

   5.0

   1 review

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great place to eat and the atmosphere was great, lovely space for the children to be occupied while waiting for food or after. We enjoyed a variety of mains including the kids menu and everyone said the food was tasty, flavoursome and steak was cooked perfectly (medium rare). I would recommend more lighting in the area where we were seated in as it was quiet dark. Thank you for the yummy experience.
   

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5. C

   Candice

   Gold Coast

   1 review

   1.0

   1 review

   Dined on 12 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   So dissapointed after a previous great visit, this visit has left a terrible impression and we won't be back. The wait staff were so unprofessional, rude and inattentive. The restaurant was very quiet when our table of 8 dined, maybe 25% full. We had waited over 20mins and no one had taken our drinks or food order, we had to request this twice before the orders were taken. Two orders were incorrect including our toddlers. The replies from the wait staff were dismissive and rude. When one plate of food was placed on table the server heavily knocked my husbands beverage, spilling about 1/3 of it - she NEVER apologised only said "oh oops", never came back to clean it up or offered to replace the spilt drink, so we essentially paid for a beer but only got to drink 2/3 of it and also had to use all the napkins on our table to clean up her mess. The food itself was average and some of it barely warm, this left us confused as we had a view of the kitchen and could see the staff relaxed and chatting, and again the restaurant was not full so why the food was served in this condition is baffling. We had to ask 3 times for take away containers. At no point did anyone ever ask if our meal was satisfactory or if we needed a second round of drinks (lost income for Cobb & Co there!). When settling our bill two of the wait staff were behind the counter and I said how disappointed we were with the service especially the girl who spilt my husbands drink and never came to clean it up (she was at the counter now) - she was dismissive and said we should have "asked" for her to come back and clean it up. In frustration I said we didn't want to pay for the beer and to take it off the bill to which she replied "I can't do that because he drank the rest of it" . Appalling, unprofessional, and we won't be back.
   

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6. S

   Stephen

   New Zealand

   3 reviews

   5.0

   3 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is a nostalgic place that holds special childhood memories and it never fails to disappoint. Friendly staff, great ambiance and great food with all the classic menu items. Even puzzles and jokes on the back of the menu. Highly recommended.
   

   Cobb & Co. TaupoResponded on 10 December 2024

   Stephen, we’re thrilled to hear that our place brings back such fond memories! It’s wonderful to know you enjoy the ambiance, food, and those fun menu puzzles. Your recommendation means a lot to us. Looking forward to welcoming you back for more great times!
   

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7. s

   sue

   New Zealand

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great value for senior citizens. Quick service. Food very good
   

   Cobb & Co. TaupoResponded on 10 November 2024

   You are welcome, Sue! Thank you.
   

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8. S

   Sandra

   New Zealand

   1 review

   5.0

   1 review

   Dined on 6 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very like place to eat will definitely be back again.
   

   Cobb & Co. TaupoResponded on 10 November 2024

   Thanks, Sandra! We're thrilled to hear you enjoyed your experience with us. We can't wait to welcome you back for another delicious meal! Thank you for that additional feedback also.
   

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9. T

   Troy

   New Zealand

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was very nice good food we order coach Burger and a chicken burger both very good ...well worth it .
   

   Cobb & Co. TaupoResponded on 14 November 2024

   Troy, thanks for the fantastic review! We're thrilled to hear you enjoyed the Coach Burger and chicken burger. Your feedback means a lot to us, and we can't wait to serve you again soon!
   

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10. A

    Aidan

    New Zealand

    1 review

    4.0

    1 review

    Dined on 13 October 2024

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 4

    Awesome birthday meal, was happy with everything and my steak was medium as asked for. Everyone was well fed and my meal was free due to my birthday and meeting the requirements. Great place for the kids and was an all round great family place to go!
    

    Cobb & Co. TaupoResponded on 18 October 2024

    Thank you so much, Aidan
    

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