Cobb & Co. Taupo

Review summary

1. J

   John

   Newcastle1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   They really need to get somebody who knows how to run a restaurant front of house to sort out service. NZ service is normally exemplorary. Cobb and Co in Taupo have been the exception. They have a lot of problems here to fix.
   

   Cobb & Co. TaupoResponded on 6 March 2025

   John, we appreciate your feedback and are sorry to hear about your experience. We take service seriously and are actively working to improve. Your insights help us identify areas for growth, and we hope to provide a better experience in the future. Thank you for sharing your thoughts.
   

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2. w

   wendy

   New Zealand1 review

   5.0

   Dined on 18 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   cobb co was value for money Very kid friendly yu.my meals
   

   Cobb & Co. TaupoResponded on 19 February 2025

   Thank you, Wendy!
   

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3. C

   Cathy

   London1 review

   1.0

   Dined on 26 January 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Servers were polite but our entrees were forgotten and had to follow up twice, finally came out when we were finished our mains. Also one of our desserts never turned up and we had to leave. Food was not great and didn't come with what was stated on the menu. Senior meal was smaller than the kids meals. Schnitzel was chewy and tough. Had to chase servers for water and everything else as they didn't come back to check. Signature drinks were different to usual and not as nice. We decided we wouldn't be back as it is not cheap either. At least the robot waiters gave a little entertainment.
   

   Cobb & Co. TaupoResponded on 29 January 2025

   Hi Cathy, Sorry for your recent experience. When we bought this restaurant it was in a poor state. We have had to upgrade everything throughout the bar and kitchen. This has taken some time as it has been a very busy time for us. The pricing is something that Cobb Group set as a franchise and we have no say over this. The ipads in the children's area are being upgraded at the moment by head office. We are the busiest that the restaurant has ever been over this time of the year and the staff are learning to adapt with that. We really appreciate your feedback and will thrive to make sure that it doesn't happen again.
   

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4. G

   Gillian

   New Zealand1 review

   5.0

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best meal and service we have experienced in quite some time.
   

   Cobb & Co. TaupoResponded on 20 January 2025

   Thank you for your comments. We constantly thrive to give the best food and service possible. We look forward to seeing you again.
   

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5. N

   Nicola

   New Zealand1 review

   5.0

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our meals were delicious, the lamb , pork and steak were cooked perfectly. The veges were fresh and tasty and the flavors of the sauces etc were spot on. The desserts were great too. We thoroughly enjoyed our time here and the musician was great too.
   

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   Cobb & Co. TaupoResponded on 15 January 2025

   Hi Nicola, Thank you for choosing to dine with us. We are thrilled that you enjoyed your meals and time with us. We are constantly thriving to give everyone a great experience. We hope to see you again soon.
   

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6. K

   Karen

   New Zealand1 review

   1.0

   Dined on 10 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Dined at Cobb and Co, Taupo with my two kids on our last night of holiday. The wrong meal was brought out for my daughter, the waitress took it back to the kitchen but no one returned with any explanation. After waiting for about 10 mins, I asked what was happening to be told “it’s coming”. When it arrived it was the wrong meal again. Again the waitress took it back to the kitchen with no explanation or and expectation of how long my girls meal would be. When the correct meal finally arrived, my boy was already finished and I was almost finished. Not long after delivering the third meal and while we were still eating mains, we were asked if we wanted to order desert. A bit unusual when not yet finished mains but we went ahead and ordered anyway. Again, the deserts delivered to the table were not the ones we ordered and again, they went back to the kitchen with no apology and no explanation or expectation of how long it would take to correct. When the correct order finally came, the one order that was correct had clearly been left sitting in the kitchen while they prepared the other and the ice cream was completely melted and the warm doughnuts cold when it finally came back out. The worst experience I have ever had in a restaurant even if a basic family restaurant. We will definitely never return and never recommend to others. Some basic communication from the staff would have gone a long way as I completely understand that mistakes happen but it seems they don’t know basic customer service. I would have given feedback directly when we paid the bill if we had of been asked ‘how was everything’ but even that didn’t happen so it seems no one cares anyway.
   

   Cobb & Co. TaupoResponded on 11 January 2025

   Yes #17. Let yourself known if you were to try again - we will make sure you get a discount or a dessert for free. Once again, so sorry about your experience ... it is not how we want our customers to feel when they leave the restaurant.
   

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7. V

   Victoria

   New Zealand1 review

   1.0

   Dined on 3 January 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   When we got to our booked table it hadn’t been wiped down, there was meat still on my partners menu. They didn’t have a few meals that were listed but we weren’t advised upon seating. The wings were really dry. The lady bringing our food out seemed rude and was carrying the kids deserts with her thumb in the end. Place looked run down an overall filthy. Rest of the food was ok, some over cooked but ok. The lady taking our order was lovely as well as the young man bringing our drinks. Very regretful having chose to go here over the Rotorua restaurant which is always fantastic in every way. I wouldn’t recommend and wouldn’t visit again.
   

   Cobb & Co. TaupoResponded on 5 January 2025

   Victoria, we appreciate your feedback and are sorry to hear about your experience. Cleanliness and quality are top priorities, and we will address these concerns with our team. Thank you for highlighting the positive interactions with our staff. We’re committed to making improvements moving forward.
   

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8. JP

   JoshP

   New Zealand2 reviews

   1.0

   Dined on 28 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Group of 7 people Dining in at Cobb & Co Taupo on Saturday 28th December Food we did receive was good, unfortunately both my Wife & Daughter in Law never received their Main Meals, after asking 2 Waitress over a period of 45 Minutes where was the 2 Meals we finally got an answer from a 3rd Waitress whom stated that for some reason they had been forgotten, her blase' attitude towards the whole situation did not help & we seemed to be just flogged off, one of the 3 Waitresses even just put her head in her hands & then disappeared never to come back to us with any type of answer Both my Wife & Daughter in Law by this stage were over it & told the Waitress it was now too late as everyone else was well & truly finished eating, Both were offered either a Garlic Bread or a Dessert as some type of conversation "Really" Worth also noting during this time we also ordered Drinks/Cocktails which took 40 Minutes to get which was somewhat also frustrating as it wasn't busy at all. Again, we asked the Waitress how long the drinks were going to be but were told that we would be next, There was no one else waiting for Drinks & after the Waitress went up the Bar, the Drinks were made, Clearly, we again had been forgotten, On Leaving & paying on the way out the Male Receptionist was advised of the entire situation, he was also very Blase" in regards to the entire situation & when questioned by myself in regards to the fiasco he became quite rude & obnoxious All in all the Dining Experience was a shocker & beyond a joke, If I wanted to deal with a bunch of Clowns I would have gone to McDonalds
   

   Cobb & Co. TaupoResponded on 6 January 2025

   Josh, we're sorry to hear about your experience at Cobb & Co Taupo. Your feedback is important, and we take these matters seriously. We’ll address the service issues with our team to ensure this doesn’t happen again. Thank you for sharing your thoughts with us.
   

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9. C

   Cheryl

   New Zealand1 review

   5.0

   Dined on 25 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly and fast check in for our Xmas luncheon 👍Delicious buffet menu 😋 value for sure 😋 Would dine there again for Xmas 👌👍Thank you xox
   

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10. S

    Sophie

    New Zealand1 review

    5.0

    Dined on 24 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great place to eat and the atmosphere was great, lovely space for the children to be occupied while waiting for food or after. We enjoyed a variety of mains including the kids menu and everyone said the food was tasty, flavoursome and steak was cooked perfectly (medium rare). I would recommend more lighting in the area where we were seated in as it was quiet dark. Thank you for the yummy experience.
    

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