- Overall 1
- Food 1
- Service 1
- Ambience 1
Short version: By far the worst experience and food I’ve ever had at a Brazilian Rodizio restaurant - do yourself a favour and choose literally ANYWHERE else.
The meat was almost inedible, cheap cuts extremely over cooked *not just well done* i think they’d possibly even been cooked at a previous sitting and then ‘reheated’ or cooked again they were that bad. Especially the rump steak which was the final straw it was truly awful, it had no resemblance to rump steak I’d ever eaten.
I actually saved the rump steak to show the waitress it was that undeniably bad and I wish I’d had the foresight to take a photo. The salad bar was also a very disappointing offering in comparison to what we’ve come to expect from these types of places.
The customer service is also none existent - upon VERY POLITELY mentioning that we really hadn’t enjoyed our meal and didn’t want any more meat - not because we were full but because it was practically inedible the waitress said ‘sorry’ and walked off’. And that was the last we heard.
We weren’t offered anymore food and just got eyeballed for the rest of the time we were there by the chef/ manager who clearly didn’t give a damn.
I would like to point out that it was clearly this man who was the issue and not the waitress who was polite and attentive throughout the meal - her hands were clearly just tied because she knew that the manager wouldn’t care.
Honestly, this restaurant ruined an otherwise nice date night and I feel so misled by the reasonable reviews on here! Just do yourself a favour and go to ANY OTHER Brazilian restaurant if you’re considering this place - we went to faczenda last year in Liverpool and it was LOVELY, a world away from this shambles.