Counter Reformation

Review summary

1. E

   Ewan

   New York City

   8 reviews

   vip
   5.0

   8 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and drinks. Great small plates menu. Prices are very reasonable. You do have to book which you couldn’t in the past but that is not a bad thing to as it guarantees a seat. Well worth a visit.
   

   Counter ReformationResponded 7 days ago

   Dear Ewan, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food, drinks, and small plates menu. It's great to know that the new reservation system worked out for you—it does help ensure everyone has a seat and can enjoy a relaxed experience. We really appreciate your recommendation and look forward to welcoming you back soon! Miguel Herrera Director of Restaurants
   

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2. B

   Bob

   Palm Springs

   2 reviews

   3.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   The setting is great, and the service was excellent. The best way for me to describe the two appetizers ordered for happy hour is that it should be embarrassing for them. The "Cod Cakes" were incredibly small and had the taste and consistency of an average frozen fish cake from the grocery store. The shrimp platter was tiny and extremely overdone with cayenne. The wines were good, as expected.
   

   Counter ReformationResponded 7 days ago

   Dear Bob, Thanks for sharing your feedback. I'm glad to hear you enjoyed the setting and the service—those are always key elements of a great dining experience. However, I’m sorry to hear the appetizers didn’t meet your expectations. It’s disappointing when food doesn’t live up to its promise, especially when the flavors or portions don’t align with what you anticipated. I’ll be sure to pass your comments along to the kitchen team so they can take a closer look at the preparation and seasoning of the dishes. We appreciate your input, and I hope your next experience is a better one! Miguel Herrera Director of Restaurants
   

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3. a

   antonio

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined on 27 October 2024

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Our first visit was looking forward to dining here. This place is totally disorganized. When I went to schedule online they only had bar seating available so I booked it. When we arrived the restaurant was only a 1/3 full ???. They gave us a table after all. They have a full bar yet no cocktail or drink menu ??? Our drinks took about 15 min to arrive and I’m noticing table next to us was also getting frustrated. They had plenty of wait staff running around so I’m not sure what the problem was. What was a highly anticipated night turnout not so fun and we couldn’t wait to get out off there.
   

   Counter ReformationResponded on 8 November 2024

   Dear Antonio, We're very sorry to read your experience. Our guests mean a lot to us, and we'd like to resolve this for you with urgency. I am reaching out to you via email to further discuss the opportunities I look forward to hearing from you. Miguel Herrera Director of Restaurants
   

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4. OT

   OpenTable Diner

   New York City

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall fantastic experience!! Will go back here for sure. Burger and hot dog were amazing!
   

   Counter ReformationResponded on 8 November 2024

   Dear Guest! We really appreciate you taking the time to leave us a 5-star review. This means the world to us. Please visit us again soon. Miguel Herrera Director of Restaurants
   

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5. C

   Cynthia

   Phoenix

   12 reviews

   5.0

   12 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The ambiance is intimate, with a vintage aesthetic that transports you to another era—perfect for a relaxed night out or a special occasion. The wine selection is exceptional, featuring a curated list that spans classic favorites and adventurous new options. Paired with the creative tapas menu, each dish is an exploration of flavor that complements the wines beautifully. The staff is knowledgeable and attentive, adding to the sophisticated yet inviting vibe.
   

   Counter ReformationResponded on 8 November 2024

   Dear Cynthia, It is our delight to read that you had a fantastic experience at Counter Reformation!! We are looking forward to your next visit to our Estate in the near future. Miguel Herrera Director of Restaurants
   

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6. B

   Benjamin

   Phoenix

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   You can't go wrong with a night out at Counter Reformation
   

   Counter ReformationResponded 7 days ago

   Dear Benjamin, We really appreciate you taking the time to leave us a 5-star review. This means the world to us. Please visit us again soon..!! Miguel Herrera Director of Restaurants
   

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7. J

   John

   Palm Springs

   28 reviews

   vip
   1.0

   28 reviews

   Dined on 3 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They were Closed yet I had a reservation from open table. Waste of my time
   

   Counter ReformationResponded 7 days ago

   Dear John, I’m truly sorry to hear about your experience and completely understand your frustration. It’s disappointing when things don’t go as planned, especially when you’ve made a reservation. I’m looking into this situation to make sure it doesn’t happen again, and I sincerely apologize for any inconvenience this caused. We’d love the opportunity to make it right and provide you with the great experience you were expecting. If you’re open to it, please let us know a convenient time, and we’d be happy to assist with a reservation. Thank you for your feedback, and I hope we can welcome you back soon! Miguel Herrera Director of Restaurants
   

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8. F

   Frances

   Toronto

   5 reviews

   4.0

   5 reviews

   Dined on 27 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Intimate spot. Great vibes. Hotel was beautiful would recommend having a drink in the lobby as well.
   

   Counter ReformationResponded 7 days ago

   Dear Frances, Thank you so much for your lovely review! We're so glad you enjoyed the intimate atmosphere and vibes at the restaurant. It’s great to hear you also took some time to relax in the hotel lobby—it's definitely a great spot for a drink. We really appreciate your recommendation, and we hope to welcome you back again soon for another wonderful experience! Miguel Herrera Director of Restaurants
   

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9. L

   Larry

   Phoenix

   80 reviews

   vip
   5.0

   80 reviews

   Dined on 24 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great bar at the Parker! Awesome wines and great bites! The donut hole caviar bites are incredible. The bartender Joslyn was outstanding!!! So knowledgeable and friendly!! We will be back!!
   

   Counter ReformationResponded 7 days ago

   Dear Larry! Thank you so much for the wonderful review! We're thrilled to hear you enjoyed the wines, bites, and especially the donut hole caviar bites—they're definitely a fan favorite! Joslyn will be so happy to hear your compliments; she's truly a gem, and we're lucky to have her on the team. We can’t wait to welcome you back for another great experience. Thanks again for the kind words! Miguel Herrera Director of Restaurants
   

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10. M

    Mr

    Palm Springs

    8 reviews

    5.0

    8 reviews

    Dined on 21 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful staff, great service, intimate atmosphere and delicious tapas (please don’t get rid of the pâté). Great champagne!
    

    Counter ReformationResponded 7 days ago

    Dear Guest! We really appreciate you taking the time to leave us a 5-star review. This means the world to us. Please visit us again soon. Miguel Herrera Director of Restaurants
    

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