Craft by Smoke and Fire - Pasadena

Review summary

1. C

   Czarina

   Los Angeles

   67 reviews

   vip
   2.0

   67 reviews

   Dined on 23 November 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was amazing. Great flavors with an assortment of options from the food to the bar BUT service on the other hand was lacking big time. From the time we sat had no server visibly greet us then when she did come around to get us drinks. The drinks took time to get to us. She dropped them off then we waited over 10 minutes and she was nowhere to be found. We finally caught her behind the bar and we had to flag her down to let her know we wanted to place our food order. As if that wasn’t the natural steps in the process after getting drinks. We finally start to get our food but yet we had no silverware or napkins, so we asked what appeared to be an expeditor who was bussing a table to grab us silverware. His hands were full so he couldn’t grab them so he asked a manager. She took several more minutes to grab those for us plus didn’t bring enough. We got checked on once by our server only to refill our waters. Then at the end she started clearing trays from some of our party but literally grabbed my husbands without asking if he was done while he visibly still had food on his tray. If the food wasn’t great, I’d send out a warning to avoid. Not our first time here either and service seems to NOT be their focus. Good food with an expensive price tag and a mediocre to poor service experience is their trend.
   

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2. s

   syed

   Los Angeles

   3 reviews

   vip
   3.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very disorganized. Food was cold. Server was very kind and nice, but they need more of them. Manager was nice enough to take the charge off for the burger
   

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3. A

   Antoinette

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I recently visited this restaurant for lunch with a friend after hearing great things about it. Unfortunately, our experience did not live up to the hype. Despite making a reservation, we had to wait 15 minutes to be seated, even though the restaurant was nearly empty. Once seated, we noticed there was only one server handling all the tables, which immediately set the tone for slow and inattentive service. We started by ordering passion fruit iced tea, only to be told a few minutes later that they were out of all iced tea. Disappointed but still hopeful, we placed our meal orders: the tri-tip and sausage plate for both of us. However, the waitress returned shortly after to inform us that they were out of sausage as well. When I asked why the restaurant was running out of basic items so early in the day (it was only 1 PM), the waitress curtly responded that she couldn’t comment, as she was “just the waitress.” Her attitude came across as dry, untrained, and unhelpful, which made the situation even more frustrating. At that point, we considered leaving but decided to give the restaurant another chance by ordering something else. When our food finally arrived, it was lukewarm at best and far from impressive. I had high hopes for this place, given its chef-driven menu and glowing reviews, but the experience fell flat. The subpar service and underwhelming food made it hard to see what all the excitement was about. I hope they address these issues because the potential is there, but I won’t be rushing back anytime soon.
   

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4. B

   Brian

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It’s clear that the restaurant is short staffed in the front and back of the house which isn’t a problem if business is slow but the restaurants success means that it is rarely slow.
   

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5. K

   Kristene

   Los Angeles

   6 reviews

   4.0

   6 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food was delicious and a great value. I felt bad for the staff, as it seemed they needed a lot more help. Those there were doing the best they could. Will definitely be back.
   

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6. V

   Vikki

   Los Angeles

   2 reviews

   4.0

   2 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   Our food was delicious! The tables around us needed to be bussed. Many dirty dishes left for up to 20 minutes after customers left. Our waitress was attentive but needed to ask for refill. Overall we will probably return.
   

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7. J

   Jose

   Central Coast

   8 reviews

   2.0

   8 reviews

   Dined on 10 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good. The server that we had tried his best to do his job. The problem we saw was a lack of staff. Worst of all was they ran out of food (potatoes). Who runs out of potatoes in a BBQ place? Also many of the items on the menu were not available. Very poor management. Not sure I’d return or recommend to anyone I like.
   

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8. D

   Dawn

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 3 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very loud. But good food and friendly servers.
   

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9. C

   Connie

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 3 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   This place is good for group of friends who wanted to have a drink and party. However if there are kids isn’t so ideal because it’s an open sitting if there’s cozy corner for family gatherings it would have been perfect . The ambiance is good. The food is good. The kids menu is little bit pricey.
   

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10. N

    Nanci

    Los Angeles

    2 reviews

    5.0

    2 reviews

    Dined on 2 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious! I loved the brisket queso fundido. I also had a Mambacit
    

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