Craft - Trade Hotel

Review summary

1. P

   Piper

   VIP

   Las Vegas

   48 reviews

   5.0

   48 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is good! Drinks are good! Service great! A fun place to go and be before a Bucks game. Or concert! Or just a nice out.
   

   Craft - Trade HotelResponded today

   Thanks for visiting us, Piper! We're thrilled to hear that you enjoyed our food, drinks, and service. It's wonderful to know that we could add a fun atmosphere to your evening out before a game, concert, or event. We appreciate your feedback and look forward to serving you again at Craft - Trade Hotel.
   

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2. D

   Denise

   Milwaukee

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   We ate and had drinks before a Bucks game. Reserved a high-top table and arrived 90 minutes before the game. We were able to get into our game seats in plenty of time before tip-off, without rushing dinner.
   

   Craft - Trade HotelResponded 4 days ago

   Hello Denise, Thank you for choosing Craft - Trade Hotel for your pre-game meal and for taking the time to leave us a review. We are thrilled to hear that you enjoyed your dining experience with us and that we were able to accommodate you in time for your game. We appreciate your high rating and look forward to serving you again soon! Best Regards, The Management Team
   

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3. S

   Susan

   VIP

   Las Vegas

   15 reviews

   3.0

   15 reviews

   Dined on 1 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food was just ok. They could use more dinner options. Service is always friendly. Location is excellent! Right by Fiserv Forum & the Deer District.
   

   Craft - Trade HotelResponded on 4 January 2025

   Thanks for the review, Susan! We're glad to hear that you enjoyed our location and found our service to be friendly. We're sorry to hear that our food didn't meet your expectations. We're always looking to expand our menu and your feedback is valuable in this regard. We hope to have the opportunity to serve you again soon!
   

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4. C

   Coldfish

   VIP

   Chicago

   34 reviews

   3.0

   34 reviews

   Dined on 26 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Basic food, nothing special. Thought the service was mid as we were handed menus and 30 seconds later server asked if we needed any apps. Literally haven’t even opened the menu….& when we said give us a min, he disappeared for 20 minutes
   

   Craft - Trade HotelResponded on 4 January 2025

   Thanks for visiting us, Coldfish. We're sorry to hear that your experience at Craft - Trade Hotel didn't meet your expectations. We strive to provide a unique dining experience and it seems we fell short during your visit. We appreciate your feedback about the service and we'll definitely take it into consideration as we continuously work to improve our guests' experiences. We hope you'll give us another chance to impress you in the future. The Management Team
   

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5. D

   Dori

   Phoenix

   1 review

   4.0

   1 review

   Dined on 25 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Craft restaurant was great, food was very flavorful, beautiful tomahawk pork chop, done perfectly for all 3 members of our party. On hotel restroom, need toilet seat covers in stalls
   

   Craft - Trade HotelResponded on 4 January 2025

   Hi Dori, We're thrilled to hear that you enjoyed your visit to Craft - Trade Hotel! It's wonderful to know that our tomahawk pork chop hit the spot for you and your party. We always strive to deliver flavorful, delicious meals and it's great to hear we hit the mark for you. We appreciate your feedback about our restroom toilet seat covers and will take it into consideration. We look forward to welcoming you and your party back soon. Best regards, The Management Team
   

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6. K

   Kristin

   Milwaukee

   3 reviews

   4.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was excellent but our service was a bit lacking, despite it being Christmas Eve it was not that busy. Our server was nice but he never came back to check on drinks or how food was. Overall could have been a bit better.
   

   Craft - Trade HotelResponded on 4 January 2025

   Hi Kristin, We're glad to hear that you enjoyed the food at Craft - Trade Hotel during your Christmas Eve visit. However, we're sorry to hear that your service experience didn't meet your expectations. We strive to provide exceptional service to all our guests and it seems we fell short during your visit. Your feedback is valuable and will be used to improve our service. We hope you'll give us another chance to make your next visit a better experience. Best, The Management Team
   

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7. K

   Karen

   VIP

   Milwaukee

   1 review

   1.0

   1 review

   Dined on 22 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   Two of the three orders were completely wrong, when the waitress admitted she made the error, second she said the kitchen made it, but I don’t think it was written down correctly And think she had some fault of her own on it. Even though we had two hours before our show, we ran out of time to get the food correct so I had to send it back without eating. They did not charge for the food that was sent back because it was incorrect, but also didn’t offer an adjustment for all of the poor service and mistakes especially given that was not able to eat before the show because the order was incorrect. Would not go back.
   

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8. K

   Keven

   Chicago

   1 review

   3.0

   1 review

   Dined on 21 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Good atmosphere. Food was fine nothing special. Service was okay.
   

   Craft - Trade HotelResponded on 4 January 2025

   Hello Keven, Thank you for taking the time to share your experience at Craft - Trade Hotel. We're glad to hear that you enjoyed our ambiance and found our service satisfactory. We're sorry to hear that you found our food to be just fine and not memorable. Your feedback is valuable to us and will be used to improve our menu. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Management Team
   

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9. J

   Jean

   VIP

   Milwaukee

   26 reviews

   5.0

   26 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love the vibe. Great service. Good food. Casual place to go before Bucks game.
   

   Craft - Trade HotelResponded on 4 January 2025

   Hi Jean, We're over the moon to hear that you enjoyed your visit to Craft - Trade Hotel! It's great to know that our atmosphere, service, and food met your expectations. We're also glad that you enjoyed the vibe before the game. Your kind words truly mean a lot to us. We look forward to welcoming you back soon. Best regards, The Management Team
   

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10. s

    steve

    Milwaukee

    10 reviews

    5.0

    10 reviews

    Dined on 18 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    This experience was much better mostly because our wait staff was prompt and attentive. Food was good. I like this place but it can get busy and that is why it is important to have wait staff that doesn’t forget about you.
    

    Craft - Trade HotelResponded on 7 January 2025

    Hi Steve, thank you for taking the time to leave us this fantastic review. We're thrilled to hear that our team was prompt and attentive during your visit. We're also glad to know that you enjoyed our food and found good value in our offerings. We appreciate your feedback and will work on improving our service during busy times. We're looking forward to your next visit at Craft - Trade Hotel.
    

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