Crafted Italia

Review summary

1. M

   Marie

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 1

   We made an advanced reservation through OpenTable for 6 we were seated right across from the bar. There were 4 people at the bar and they were making so much noise, we could not hear anyone at our table speaking. We asked to be moved were told the restaurant was booked (even though there were several empty tables). The noise level continued so we decided to leave. We bumped into the manager on the way out and he told us that the people at the bar has been there for awhile but he was able to reseat us. Obviously, you'll make more money with 6 people eating than 4 people at the bar so I don't understand why no one asked the people at the bar to quiet down. The noise level continued for awhile after we were reseated but the people left before we received our appetizers. I'm finding that Crafted Italia is not very accommodating to their patrons as this is not the first time I've had an issue there.
   

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2. T

   Tracy

   Milwaukee

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was a very disappointing dinner. I definitely don’t mind spending money to get something good. All of the food was cold. Even the carving station meat was at room temperature. They put out a lot of food out and there was very small amount of people so it was just sitting there with the little sterno or lightbulb. Came to crafted expecting to find a pasta dish. No pasta to be found in the house. The desserts were all pre-bought and old.
   

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3. J

   Javier

   Chicago

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It is a great place to spend a nice time with the family, elegant and beautiful view.
   

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4. A

   Amory

   VIP

   Chicago

   19 reviews

   4.0

   19 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 3

   The food was very good. I ordered the salmon, and it came without the incredible amount of sauce that sometimes fish is "drowned" in. Sometimes my server seemed a little confused, but being Christmas Eve he was probably new.
   

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5. t

   timothy

   VIP

   Chicago

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   Service was extremely slow, forgot to put in one of our party’s meal. We had to go to the bar to get water after waiting 30 minutes.
   

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6. H

   Heather

   Chicago

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Very busy night, we were sat as soon as they got a table clear. Service was as expected for such a busy night. It’s our tradition to have a “fancy” dinner for Christmas Eve with my kids and I. They didn’t disappoint! Food was served in a timely manner and was delicious. We will be returning.
   

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7. S

   Susan

   VIP

   Chicago

   20 reviews

   2.0

   20 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 1

   First off, We’ve enjoyed eating at the restaurant many times since we discovered it this fall. I’ve left glowing reviews on Yelp and Open Table. Last night, not so much. I did make a reservation that noted we were there for trivia night. We had made a reservation for trivia night once before which turned out to be a good idea the last time we went. We were sent me both a text message and and an email to confirm. This time we brought a neighbor to introduce the restaurant to her. When we arrived we were told trivia night was seat yourself. We only got a table because my neighbor noticed an acquaintance finishing up and asked them if we could have the table. Then we sat there for nearly a half hour before I had to bus the table myself and go to the other bar for drinks because the bar in the trivia area was under staffed and no cocktail waitresses on duty. The drink I received was okay but when I ordered it the bartender argued with me that it wasn’t on the usual menu and I had to show her that it was. The drink seemed right but was missing the garnish. So there was no food service so everyone was ordering food from the other bar. This was complicated by the fact that the food and drink menu was different in each room. We left trivia night half way through the game because we wanted to eat. We wanted to show off the restaurant to our neighbor and asked to sit by the window. Several tables were open by the window. We were told window tables required reservations. Really? The tables sat empty for the rest of the night. The food was great as always but the experience was no where close to the level of quality we experienced on other visits. I’m leaning on downgrading my opinion of this restaurant from my new favorite restaurant to inconsistent.
   

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8. K

   Kirsten

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nicki our server was very pleasant and attentive. The decor is beautiful and the food was outstanding. Great place for a special occasion dinner
   

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9. r

   reina

   Raleigh

   11 reviews

   3.0

   11 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   I live this place It's tough to accommodate kids - still think they have an opportunity to have the side bar be the pizza place or something more casual It was very loud with the music I still had a great time
   

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10. S

    Sheila

    Calgary

    2 reviews

    5.0

    2 reviews

    Dined on 20 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The crafted Italiana has an excellent fish fry. The drinks at the bar were well made. I had an espresso martini that was excellent then we went to the Christmas pop-up bar in the drinks. There were amazing and so was the decor and service highly recommend five stars.
    

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