Cypress & Oak

Review summary

1. B

   Bethany

   Corpus Christi

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was gorgeous, low lighting, quick and friendly service. The food was amazing. Everything was cooked beautifully and worth every penny.
   

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2. L

   Lisa

   Hawaii

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chastity was our server and she was great, the old fashion (regular) was delish as was the iron skillet cod, grilled romaine salad, & mushroom hand pies! The burgoo needed linger in the pot to tenderize the meat but the flavor was spot on! Will reccomend to others & go back
   

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3. M

   Michael

   VIP

   Des Moines

   17 reviews

   3.0

   17 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was awful! Ordered an 18 oz bone in ribeye that was supposedly 45 day dry aged. Not sure that’s true. Steak was over cooked, ordered fries which were under cooked (barely fried). Server never came to my table after food was delivered to check in. Very disappointing!
   

   Cypress & OakResponded 5 days ago

   Thanks for visiting us, Michael. We're truly sorry to hear about your experience at Cypress & Oak. It's disappointing to know that we fell short in meeting your expectations, especially with the bone-in ribeye and the under-cooked fries. We take your feedback seriously and will use it to improve our service and food quality. We hope you'll give us another chance to provide a better dining experience. Best, The Management Team
   

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4. K

   Kathy

   VIP

   Louisville

   9 reviews

   3.0

   9 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   I believe it will be a great place, they just have some things to line out. Took 4 hours to get our food. But have to say it was delish when it finally arrived and they did comp us with 2 complimentary appetizers while waiting which were very good also.
   

   Cypress & OakResponded 5 days ago

   Thanks for visiting us, Kathy. We're thrilled to hear you enjoyed your dining experience at Cypress & Oak. We apologize for the delay you experienced and appreciate your patience. We're glad you found our food delish and appreciated our complimentary appetizers. We're always striving to improve our service and your feedback helps us do that. We hope to see you again soon!
   

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5. A

   Amy

   Cincinnati

   5 reviews

   3.0

   5 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   Newer restaurant still going through growing pains. The were out of several items on the menu. For the price tag, I feel like training new wait staff is unfortunate. It's possible our server had never done this before. Heavy emphasis on getting cocktails ordered before the meal, but then did not follow up with wine with dinner. They were very accommodating for we had two small children with us who I'm sure were a bit disruptive for one table near us. The entre plates are small, so don't skip the soup/salad or starters or get some sides for sharing (which I feel like our server should have encouraged this). Over all, I don't mind paying for great ambiance, service and food, but these folks are still working on it. The ambiance is very good though. The building is beautiful and fits in great with the Bourbon industry and they should be fine (foot traffic) given the tourist industry. I'll come back in 3 months or so and give it another try.
   

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6. M

   Michael

   Charleston

   1 review

   5.0

   1 review

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We stayed at The Delegate and decided to dine there after a great night at BT. Food and service were spot on!!
   

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7. L

   Londa

   Wilmington

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best steak we have had in a long time. So pleased Frankfort has such a gem
   

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8. T

   Trevor

   VIP

   Louisville

   9 reviews

   1.0

   9 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Service was terrible, didn’t get a menu for 20 minutes and I had to ask for it. The quality of the food was poor, the steak was clearly a terrible cut at a premium price. I frequent restaurants at this price point and it’s by far the worst experience I’ve ever had at a restaurant at this price point. The food and service was inferior to what you’d get at Waffle House. Needless to say I won’t be coming back and they won’t last long because no one who spends that kind of money at restaurants would ever go there more than once
   

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9. A

   Ann

   VIP

   Des Moines

   1 review

   5.0

   1 review

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurant is beautiful and the menu has a good balance of meals. Our server was very attentive. The cocktails were delicious and all of the food we got was exceptional. We tried the poutine and meatballs with mushrooms and zucchini as sides. The zucchini was among the best I’ve ever had at a restaurant and the meatballs were a decent size. Although it was on the more expensive side, I feel like the cost was justified by the attention to the ingredients, taste and environment.
   

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10. T

    Theresa

    Louisville

    3 reviews

    5.0

    3 reviews

    Dined on 5 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wonderful new additional to Frankfort. They have done a wonderful job on the renovation and the food was fabulous.
    

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