DIVINO - HARROGATE

Review summary

1. P

   Polina

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing, and Ingrid's attentive service made our birthday dinner a top-notch experience.
   

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2. R

   Ryan

   Yorkshire

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best carbonara I've had in my life everything from starters to drinks with amazing service and not as expensive as you would think for such a nich restraunt.
   

   DIVINO - HARROGATEResponded 7 days ago

   Dear Ryan, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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3. K

   Kathy

   Manchester

   2 reviews

   3.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Didn’t like the fact that the Restraunt allowed customers to smoke/vape at the entrance so when walking in there was a plume of smoke/vape to walk through.
   

   DIVINO - HARROGATEResponded 5 days ago

   Dear Kathy, Thank you for your feedback our large patio/courtyard entrance is a designated smoking area, we are sorry if this is not to your liking. You appear not to have any further comments in regards with food and service during your visit albeit we hope to welcome you again in the future. Kind regards, Divino Harrogate
   

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4. T

   Tracy

   Yorkshire

   3 reviews

   5.0

   3 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely restaurant with great ambience. We opted for the set lunch which did not disappoint the food was delicious, also great portion size. We also had a couple of cocktails two for £10 . I would highly recommend Divino's.
   

   DIVINO - HARROGATEResponded on 10 December 2024

   Dear Tracy, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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5. GH

   GemmaH

   Newcastle

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautiful venue, fantastic tasty food, quality. Clean, warm temperature and a relaxed vibes. Staff all helpful. Toilets lovely, a little more pricey but worth it for all of the the other boxes it ticks Would highly recommend it.
   

   DIVINO - HARROGATEResponded on 10 December 2024

   Dear Gemma, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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6. G

   Greg

   Yorkshire

   1 review

   4.0

   1 review

   Dined on 7 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Extremely good value lunch menu, beautiful food with decent portion size, lovely decor and atmosphere 👌🏼
   

   DIVINO - HARROGATEResponded on 10 December 2024

   Dear Greg, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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7. S

   Steven

   Yorkshire

   1 review

   3.0

   1 review

   Dined on 6 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   We had metal shaving in one of the dishes , like from a cleaning scrub ( really dangerous for the gut). My main course was forgotten. I felt embarrassed as I recommended this place to the group. Solution - one person in the party one free zero alcohol drink. We didn't pay service charge, we are a team who look after a 4 star hotel so this stood out as really poor given our industry.
   

   DIVINO - HARROGATEResponded on 7 December 2024

   Dear Steven, Firstly, we are very grateful for recommending our restaurant to your colleagues. It is regrettable that the evening didn’t go exactly to your liking. As far as the metal shaving is concerned, immediately we offered to do a new dish where your colleague seemed to be very happy rejecting the offer and telling our staff not to worry. As far as one dish not arriving, genuinely, we had a technical error whereby the check printed in error, however the server immediately raised the issue and the chef gave priority to your dish and in no time cooked your dish and served. We’re always open to constructive criticism in particular from fellow industry people. The fact that we were extremely busy, is not an excuse, however we hope to do better for you in the future. Divino Harrogate
   

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8. D

   Darryl

   Cheshire

   6 reviews

   5.0

   6 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really great food, super speedy service. Great atmosphere
   

   DIVINO - HARROGATEResponded on 10 December 2024

   Dear Darryl, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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9. J

   Jean

   Warwickshire

   7 reviews

   5.0

   7 reviews

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was fabulous. Had a slight issue which was quickly sorted and I wasn't charged for that course, also I was given a complimentary dessert, so excellent customer services. Would definitely visit again next time we are in Harrogate
   

   DIVINO - HARROGATEResponded on 10 December 2024

   Dear Jean, Thank you very much for your feedback. We are happy to learn that you enjoyed your visit and we look forward to welcoming you again. Divino Harrogate
   

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10. m

    mahrewn

    Liverpool

    1 review

    1.0

    1 review

    Dined on 3 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 5

    The service was poor ! The kitchen service was poor. No communication regarding cake was misinformed about price - the food was low in value and service . Would never recommend this place for a celebration. Had loads of tomatoes and onions as garnish !!!
    

    DIVINO - HARROGATEResponded on 4 December 2024

    Dear mahrewn, You booked for 9 but only 6 arrived. Your short review about the kitchen service being poor, does not make sense, but on that matter the rest of your comments are terribly unfair. Your starters and mains order was taken which was read back to you, but when serving, not only you said they were wrong, you also wanted them to be served all together which you never asked in the first place. Regarding the cake, the prices are there and we can’t quite follow how it’s misunderstood and kept confusing the staff on how you want it served. Our garnishing is not excessive and we’ve never had any comments to that effect. Finally, you said that you work for NHS and we decided as a goodwill gesture to refund you the service charge though there was no issues. Kind regards, Divino Harrogate
    

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